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GOWILD: 2900 € will not be paid (Page 3)

Topic created on 18th Jul. 2019 | Page: 3 of 4 | Answers: 34 | Views: 7,578
Anonym

2900 € will not be paid

23rd Jul. 2019, at 06:59 pm CEST#21
1 Like

Liked this post: Anonym
I never said that you should not read T&Cs. Of course you should. But seriously

Here is a clause that says there are games whose sales count 0% for wagering. What does that mean? Play the game, but then it doesn't count.

Then it says that wins will be withheld if you play those games before the wagering is complete. Wow.

So they are prohibited games and nothing else. Stating that these games count 0% for wagering just suggests that they are playable.




And dear upola,

write a contribution with substance and don't just insult people whose opinion you don't share. You constantly talk about the fact that you have to constantly study the terms and conditions; otherwise you would be stupid and it's your own fault. Why did GambleJoe even bother to create a casino bonus overview? Do the people involved at Gamblejoe also have no brain when they express their opinion on Bonus terms and conditions? What else did Blue46 do?

Edit: Gray color removed.

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Max183

2900 € will not be paid

23rd Jul. 2019, at 07:01 pm CEST#22
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Blue46 thank you, at least someone who makes a meaningful and reasonable statement here...

Just to clarify things for the Rambos, I have read the Bonus terms and conditions 😉
I also normally never Deposit with bonus, I have estimated 2k deposited in this casino and have made 2 deposits of 100Euro with bonus.... 100€+ 75 bonus... With my 100€ deposited money I played Egypt of sky with the 75€ Bonus money I played Book of atztec and won at this one, also completely implemented the bonus conditions at the game! So Egypt of sky (which is a 0% contribution game at this casino) I did not even win! All this is not even in the bonus conditions but is hidden on the last point of the turnover requirements and hidden... I have never read such conditions, since this had eig. absolutely nothing to do with my bonus 😉 - but with the turnover requirements- this should eig. only apply from the bonus... GOWILD paraphrases this skillfully and does not explain this at the point obviously! Since this, everything has absolutely nothing to do with my win zutun(game with 0% contribution), use this backdoor to not pay! If this is here in the community someone finds right- respect

Here times the excerpt from a manager of GOWILD:


Hello Maximilian,


Thank you for contacting us.

Before we begin, I want to inform you that I am using an online translator to write this email. I apologize for any misunderstandings.

My name is Kristina Wilson and I am one of the Account Managers here at GoWild. I am writing to explain everything more clearly.

First of all, I have to admit that this situation is not pleasant at all and I am really sorry. I am a gamer myself and have been in the same place before. I know how it feels.

According to the Terms and Conditions, funds won from a gaming session during a violation of the Bonus Policy may be voided. In this particular case, the wins were generated while playing a 0% contribution game and Wagering requirements were active on the account, resulting in a violation of the Terms and Conditions.

On 09.07 you made a deposit in the amount of €100 and claimed a bonus in the amount of €75, which activated the wagering on your account. As soon as you made the deposit, you started playing Egypt of Sky (a 0% contribution game) until there is no balance left on the cash balance. You can also check this activity by accessing My Account - History - Games. The fact that you played the above mentioned game while the wagering requirements were active on your account resulted in a violation of the bonus policy.

When this matter was first brought to my attention, I had a very long discussion with the payment manager to get an exception approved. Despite my best efforts, I was unable to convince him - he insisted that the Terms and Conditions are very important to keep GoWild in a fair gaming environment. These must be followed by both us and our players.

Edit: removed unnecessary and empty table

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Anonym

2900 € will not be paid

23rd Jul. 2019, at 07:32 pm CEST#23
1 Like

Liked this post: Avatar von Max183 Max183
Max, I'm right there with you. There are unfortunately a lot of users who are of the opinion that the casinos all act legally and the player would be the stupid one who has violated a regulation that would actually have no hold in court. Nothing will change until a certain discontent prevails among all players... but unfortunately we are miles away...

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Anonym

2900 € will not be paid

23rd Jul. 2019, at 08:21 pm CEST#24
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biqbozz77 wrote on 07/23/2019 6:59 pm: I never said you shouldn't read T&Cs. Of course you should. But in all seriousness:

Here is a clause that says there are games whose sales count 0% for wagering. What does that mean? Play the game, but then it doesn't count.

Then it says that wins will be withheld if you play those games before the wagering is complete. Wow.

So they are prohibited games and nothing else. Stating that these games count 0% for wagering just suggests that they are playable.


You can't just stop reading the terms and conditions or bonus rules as long as they suit you. Granted, getting to point 10 in one page of text will be a real challenge for many, but on the other hand you simply CAN'T read past that sentence that the games with Bonuses are not allowed.

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Sascha666
Amateur

2900 € will not be paid

23rd Jul. 2019, at 08:36 pm CEST#25
1 Like

Liked this post: Avatar von Max183 Max183
Uf, right bitter..
Some casinos have 70, 80 slots in the terms and conditions, which you can not play with bonus
Who please prints that out every time and sticks it next to the screen? No sow

It would be best if the software would prevent access when you try to play a prohibited game with Bonus
Why this is not installed is obvious

Best you push them one purely if you warn people about it (as here), and never play there again.
There are some casinos without this shenanigans

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Kleinkariert
Expert

2900 € will not be paid

23rd Jul. 2019, at 08:49 pm CEST#26
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Sascha666 wrote on 23/07/2019 at 20:36: Uf, right bitter..
Some casinos have partly 70, 80 slots in the T&Cs stand, which one may not gamble with bonus
Who please prints this out every time and sticks it next to the screen? No sow

It would be best if the software would prevent access when you try to play a prohibited game with Bonus
Why this is not installed is obvious

Best you push them one purely if you warn people about it (as here), and never play there again.
There are some casinos without this shenanigans.

Had a list once saved in Excel, when I got free spins, there were simply of all casinos where I was the cumulative list of All Slots not to play and whenever I wanted to play a slot with Ctrl + F searched and if I found nothing again entered some parts of the slot name and if then again nothing was found I was allowed to play.

I have never had a problem because of this. Merely at a Bonushunt times the played too far down then several 100 € Bonus money were simply gone. In the casino then permanently locked because I noticed the error and before I opened the slots in the chat asked the credit to convert into bonus money. No chance, but they could give me 5 € bonus money with x35 wager as a good-will bonus. Was at the beginning of Twin, meanwhile the rules there are better.

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Anonym

2900 € will not be paid

24th Jul. 2019, at 01:27 am CEST#27
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In this particular case, the casino itself offers such a search function. You just have to be able to use the mouse 2 times without errors and not check out half-naked brides on instagram next to the Gedaddel

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LuckyNoob
Rookie

2900 € will not be paid

24th Jul. 2019, at 02:19 am CEST#28
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It is absolutely ridiculous that these "violations" are not blocked in advance by the software.
I have experienced myself that agbs are changed during the play through and you have no proof, because you have not made a screenshot of the agbs before.
Just reading through and understanding doesn't always help.
And that a game, which does not count to the bonus conditions, does not contribute to the conversion, is clear....but thereby everything for null and void to explain, is unseriös, and/or on stupid catch from.
If I start at the 100m run, at 90m, someone will also point it out to me....but not so in many ocs.

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Falko
Icon

2900 € will not be paid

24th Jul. 2019, at 02:48 am CEST#29
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The day before yesterday I played at Spinia for the first time and claimed the welcome bonus. All Slots with which one may not release the bonus, have not opened there at all as long as my bonus was active such as Pimped and Dead for Alive 1. There are also casinos that have a blocker built in. Is ne mess that other casinos do not do so.

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Anonym

2900 € will not be paid

24th Jul. 2019, at 10:06 am CEST#30
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LuckyNoob wrote on 07/24/2019 02:19: It is absolutely ridiculous that these "violations" are not blocked in advance by the software
If I run 100m, start at 90m, someone will also point it out to me....but not so in many ocs.


That example is ridiculous. If you are actually that stupid and can't tell 10 and 100 mtr apart, you will be disqualified. That's what happened in this case. Everything ok.

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