GOWILD: 2900 € will not be paid

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GOWILD-Chris wrote on 07/23/2019 2:38 PM
Hello,

According to the Terms and Conditions, the Casino reserves the right to void any winnings generated should there be game play on any 0% contribution games before fulfilling the wagering requirements.

Unfortunately, due to the above the bonus winnings were voided in this case as the customer played non-contributing games with a bonus the customer claimed.

At GoWild, We understand that the customer experience may not have been the most positive this time around, and we truly hope that should customer will choose to continue playing with us, he will find that we are transparent and continuously trying to improve our customers satisfaction and gaming experience.

As a licensed operator, we're required to ensure that all Terms and Conditions follow the industry standards. And that we are in-line with our main competitor standards.

GoWild hopes that the customer's good luck will help him to win again in the future with fair game play, especially now as he understands that few terms have not been kept.

Kind regards,

GoWild Team

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Totoro wrote on 23/07/2019 at 16:07: I also played at GOWILD the days and claimed a bonus. No idea how others get through life like this, but I read the T&Cs first BEFORE I send anyone my money. If I claim a bonus, I make myself familiar with the house rules BEFORE, because let's face it, everyone (as a casino person) would try to get out of the number if you are supposed to pay. If you also make it easy for them, you have simply been too naive

The conditions at Gowild are quite well formulated and clearly recognizable - if you are willing to understand them.

Remember: you do not pee against the electric fence, even if there is not a sign every 2m warning of the consequences.

So, wipe your nose and chalk it up as an instructive step in life. Maybe this will help in the years to come. Otherwise, as always: RTFM.

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Totoro wrote on 07/23/2019 4:59 pm: Wow. Let's take it easy. It's about 3 mouse clicks for the inclined player to find out what the house rule is.

First click on T&C, then general Bonus terms and conditions and then on turnover requirements.

Under point 10, there is only a single sentence. And that is the one that counts.

Since you describe this so beautifully pictorial, gives from me a virtual 回し蹴りgg. your head. That one promotes thinking skills and is supposed to keep others from getting the damn conditions that can be achieved with 3!!!!!! Mouse clicks, not to read. On Facebook and Instagram, but everything is also read, only when it comes to money times, every 2nd becomes careless and whines around afterwards? Unbelievable.

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