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gioo Casino: Verify does not work, therefore no payout

Topic created on 20th Apr. 2023 | Page: 1 of 2 | Answers: 18 | Views: 2,298
Anonym
Hi guys!

I'm at the end of my rope. Have already lost several thousand on Gioo. A few days ago then win for the first time. I wanted to cash it out. It is 1000 euros. I need the money urgently.
I have submitted all documents. Again and again I am supposed to submit more. Individual transfer receipts from the past. Via PaySafe. But there is never my name behind it. But now they want the receipts with my name. But the PaySafe page simply does not give that. gioo Casino says I should contact my bank. so PaySafe. Does not go of course. They won't redo the layout of the page for me. I have now photoshopped my name into it. Then they always come up with new documents. Then again for days nothing. I need the money!! Anyone had experience? Someone ideas? Can anyone help? I am desperate. Do I ever have a chance to get the money?
VG Janni123

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hustlehoff
Expert
Hello, log in to Paysafecard via PC, then set transactions then period, then press the printer icon and download the PDF. There is your name and the transactions then all to see.

hustlehoff

N1 Casinos are unfortunately known for their Verification madness. They really want to have everything where you got your money from, but then pay out when you have submitted 100 documents. There are several threads in the forum, including Slotwolf (all N1 masks)

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Anonym
@hustlehoff: thank you very much! That was a really good Tip!!! Let's see what they want next.
So you think I can be confident?

Many greetings and thank you!

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hustlehoff
Expert
Yes, you can, just have to comply with everything they want, is mega annoying, but then pay out. If more things are rejected or impossible is demanded, please share it here and keep us happy also so auf dem laufendem.

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Anonym
Ok! Thank you so much!!
I will report back. Now they are checking again forever...

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Anonym
Hi guys!

Nothing so far. Chat is not available. No check on my verification. Everything on hold.
No one responds to email.
When I bring the open 1000 to cash out, someone cancels the process within an hour. How long do you think I will have to wait?
I am really worried..
LG

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hustlehoff
Expert
what does the Live Chat say?

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Anonym
They now say that everything is there.
They don't know how long the payout will take, they can't give a time frame.
What method do you recommend?
Is it possible to pay out on PaySafe?
I have chosen Bank Transfer.
I will keep you informed. Don't think it will be fast though. If at all..

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hustlehoff
Expert
Think the Paysafe goes would also be safer from Paysafe to the bank account, because the casino is illegal, so to speak, because no German license and the just go crazy because of it at the banks and cancel quickly and gladly. But costs 7.50 € fees from Paysafe to the bank account. But you must be verified with Paysafe to receive over 500 €.

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Anonym
The payout was rejected again. I do not understand it. Now I have applied for one for PaySafe for 400. Let's see.

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hustlehoff
Expert
What does the Live Chat say?

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Anonym
The Live Chat says that I should now submit something else again. And I should do that. They don't get involved in any more discussions. The guy became unfriendly. I had written "this morning they said I am verified and can now pay out". He said "I didn't say anything, deliver your documents!!!" I even took screenshots of them... I complied and will now try to deliver the corresponding doks again. Nothing that is not there yet. I am about to give up on the 1000. I am at my wits end.
Thanks for your help!!! Really thank you!!!

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hustlehoff
Expert
Yes and what is missing or what are they not satisfied with?

No thing, that's what the forum is for, stay strong and set a loss limit of 25 € or so, but not 0 € if you have to Deposit something again to pay out to your desired payout method. Just stay persistent, but can not quite imagine that they do not write exactly what they want to have and if what is rejected, do not give you the exact reason why and why. Do not want to insinuate that you are doing something wrong, but somewhere it must just hang that it does not go further?

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T0uchTheSky
Elite
N1 Group casinos always pay out, but you must always do exactly what they ask you to do .

If they tell you to stand with your left foot on one leg and take a selfie, you have to do it that way, you are not allowed to take a selfie with your right foot. Otherwise the payouts are rejected over and over again.

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Langhans_innen
Expert

T0uchTheSky wrote on 04/21/2023 at 22:13: N1 Group casinos always pay out, but you always have to do exactly what they ask you to do .

If they tell you to stand with your left foot on one leg and take a selfie , you have to do it that way , you are not allowed to take a selfie with your right foot then . Otherwise the payouts will be rejected over and over again .


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