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Genesis Spins: [solved] payout problems

Topic created on 08th Dec. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,278
stgrt91
Visitor

[solved] payout problems

8th Dec. 2020, at 07:52 pm CET#1
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Hello all,

I won a low three-digit amount at Genesisspins on November 27th. This was paid out without checking the data or verifying the account. On the 28th I was able to book a win of a little more than 1500 €. Promptly after that I should verify my account, which I also did on the same day. After one day the Verification was completed. Via chat and by mail I was told that I have to verify both bank accounts from which I deposited (both are of course my accounts). I did that immediately as well. All of a sudden I heard nothing from the casino, the verification of the second account is pending and I do not receive my money. The Live Chat is no longer available since that day, or I waited, for example, up to three hours without being assigned to an employee. By phone I can't get through either. On the third of December I wrote an email, and after one day I received a reply that the data had not yet been checked. However, to this day I have heard nothing again!

Would be grateful for any tips or suggestions!

Many greetings and thanks in advance

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derzweifel
Experienced

[solved] payout problems

8th Dec. 2020, at 09:08 pm CET#2
1 Like

Liked this post: Avatar von stgrt91 stgrt91
Some people (including me) currently have this problem with the Genesis Group - the chat has been unavailable for 2 weeks, and withdrawal requests are (apparently) no longer being processed at all

Would be top if the GJ team times knocks there and gets a statement, maybe they had a Corona case or whatever, completely without information to stop the work is as OC unfortunately not so great. Especially a pity, because the group had really moulted in my eyes over the last few months in terms of payout speed, etc.

LG

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stgrt91
Visitor

[solved] payout problems

8th Dec. 2020, at 11:37 pm CET#3
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Thanks for your quick reply. Have now also found some other posts on the subject here. I also thought that with a Corona case. However, speaks against the fact that I received last Friday still a response from support, and here came meaningfully: The department would soon take care of it...

Are no more applications processed, or only those that do not exceed a certain amount?
I also had the thought to cancel the payment and possibly divide it into several small payments.

Nevertheless, I would also be grateful for a statement on the part of Genesisspins.

VG

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derzweifel
Experienced

[solved] payout problems

9th Dec. 2020, at 12:10 am CET#4
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It's not just about Genesisspins (the single casino) but Genesis Ltd. (casino group) which operates 8 or 10 casinos. The condition is identical everywhere and splitting the payout into smaller amounts will bring you nothing at all, except that it may take even longer

LG

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Anonym

[solved] payout problems

9th Dec. 2020, at 08:29 am CET#6
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At Pelaa Casino (Genesis Group) currently the same... have times ne complaint to the mga submitted, let's see if there what comes back

Greetings

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upola
Legend

[solved] payout problems

9th Dec. 2020, at 08:43 am CET#7
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derzweifel wrote on 08.12.2020 at 21:08: The problem currently have at the Genesis Group some (including me) - the chat is no longer accessible for 2 weeks, withdrawal requests are (apparently) no longer processed at all

Would be top if the GJ team times knocks there and gets a statement, maybe they had a Corona case or whatever, completely without information to stop working is as OC unfortunately not so great. Especially a pity, because the group had really moulted in my eyes over the last few months in terms of payout speed, etc.

LG

Are they still listed here, because I can't find them.

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derzweifel
Experienced

[solved] payout problems

9th Dec. 2020, at 11:27 am CET#8
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upola wrote on 09.12.2020 at 08:43
Are these still listed here, because I can't find them.

You'll find them under "Spielotheken", not under "Casinos".

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stgrt91
Visitor

[solved] payout problems

10th Dec. 2020, at 03:37 pm CET#9
1 Like

Liked this post: Anonym
Hello all,

After my post I received yesterday a PN from Caro. She has contacted the manager together with my email address. Today I have already received my payment. I would like to thank Caro and the GambleJoe team again!

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Caro
Expert

[solved] payout problems

10th Dec. 2020, at 03:45 pm CET#10
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Nobody has liked this post so far
Topic can be closed, stgrt91 has already received his payout

This topic was closed

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