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Genesis Spins: [solved] Part of the win is not paid out, casino plays dumb

Topic created on 14th May. 2020 | Page: 1 of 1 | Answers: 9 | Views: 2,740
Vkn8989

[solved] Part of the win is not paid out, casino plays dumb

14th May. 2020, at 11:36 am CEST#1
0 Likes

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Hello together first of all,

First of all I must say that I actually had little problems with this casino, until the end!
I have won about 9000 €, then I have 4000 euros paid out, which took about 14 days, usually, it goes in 3-4 days, as a reason I was told, there is an audit. Ok no problem, after 14 days I got my money.

Now to the actual. My account was blocked after the win about two days later with the reason I would have blocked myself! I have written to the support 100x (chat, email) that I did not do that!
I pointed out that it must be a mistake, I do not lock myself when I have 5000 € still on the account, which I have not yet paid out.

I've been trying to make that clear to them for about 14 days now!
I have just so 5000 € on the account but my account was completely blocked and I can not get in!
I do not understand what this is, whether this is a scam or something!
They can block me if they think I won too much money, but then they should let me pay out my 5000 euros first.



I just do not know more, I googled and found this page and I hope that one can help me here.
How does it actually look legally can you show something like that I still have a picture of the last account balance on Genesis.


I am curious about your answers
Thanks a lot

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Pneumatic
Top Member

[solved] Part of the win is not paid out, casino plays dumb

14th May. 2020, at 11:44 am CEST#2
2 Likes

Liked this post: Avatar von Bitcoin Bitcoin, Avatar von Vkn8989 Vkn8989
Somehow 9000€ is the magic sum here today 😅🙈

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gamble1
Icon

[solved] Part of the win is not paid out, casino plays dumb

14th May. 2020, at 01:38 pm CEST#3
1 Like

Liked this post: Avatar von Vkn8989 Vkn8989
Genesis is listed here but ask the best times dear to Caro after it will help you certainly to talk with the casino

This post has been translated automatically

Anonym

[solved] Part of the win is not paid out, casino plays dumb

14th May. 2020, at 01:41 pm CEST#4
1 Like

Liked this post: Avatar von Vkn8989 Vkn8989
Wildz pays out in fact currently double, of course not intentionally! The are currently totally overwhelmed, so you should not open a thread directly in the future, if you have times after 3-4 days his money not yet.
Alone if you want to Live Chat, waiting position 60 instead of 5....

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Caro
Expert

[solved] Part of the win is not paid out, casino plays dumb

14th May. 2020, at 02:44 pm CEST#5
1 Like

Liked this post: Avatar von Vkn8989 Vkn8989
Hi Vkn8989, sent you a private message via Communicator. Greetings Caro

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Vkn8989

[solved] Part of the win is not paid out, casino plays dumb

14th May. 2020, at 04:03 pm CEST#6
0 Likes

Nobody has liked this post so far
Caro wrote on 05/14/2020 at 2:44 pm: Hi Vkn8989, sent you a private message via Communicator. Greetings Caro

Hi, thanks for that. I have written to you

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Vkn8989

[solved] Part of the win is not paid out, casino plays dumb

16th May. 2020, at 06:41 pm CEST#7
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Times an intermediate state :still everything is with the old. I've contacted the chat again, they want to tell me about it nothing or can nothing, say except that my request is processed.
It is now almost 4 weeks rum.


I do not recommend you to use this casino at all
Let's see what happens. 5000€ are just lying on the account, account is blocked - reason: self-exclusion .

So be careful

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Vkn8989

[solved] Part of the win is not paid out, casino plays dumb

1st Jun. 2020, at 10:20 am CEST#8
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Nobody has liked this post so far
It's been 2 and a half months now, no response regarding my money.
5000€ are in the account, no one contact me about this, every time the same shit " Your account is still under review"

I strongly advise you not to use this casino.
Unseriöse schw....

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Vkn8989

[solved] Part of the win is not paid out, casino plays dumb

4th Jun. 2020, at 02:36 pm CEST#9
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Nobody has liked this post so far
Dear friends, I finally got my money after a long wait. I am very happy and thank you very much Caro for the help.

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Caro
Expert

[solved] Part of the win is not paid out, casino plays dumb

4th Jun. 2020, at 03:21 pm CEST#10
0 Likes

Nobody has liked this post so far
Topic can be closed, vkn8989 has finally received his money

This topic was closed

This post has been translated automatically

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