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Genesis Spins: [solved] Live Black Jack

Topic created on 02nd Nov. 2018 | Page: 1 of 1 | Answers: 6 | Views: 1,877
loveme1111
Rookie

[solved] Live Black Jack

2nd Nov. 2018, at 07:13 pm CET#1
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This is getting funnier and funnier. Have played at 2 boxes BJ. Each 25 euros. Dealer has 5. I have in the first box A2 so soft 13. and in the other box 16. In the first box I press double. Doubling is refused and I was not allowed to draw a card. So I lost both boxes. If I had drawn a card, the dealer would have overbought. This happened twice within 5 minutes. Again I got tickets and of course no feedback. No reaction to mails gaaar nothing

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loveme1111
Rookie

[solved] Live Black Jack

10th Nov. 2018, at 08:11 pm CET#2
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Update today. Mail from Genesis Casino after I wrote an aggressive mail yesterday. about 10am this morning.....reply that the whole thing is still in process. Mail at about 10:30!! ..... I would have lost Blackjack anyway even if I had gotten a card. Hello...that's not the point at all. The software had a bug and I want my bet back. This can not be with the deppen

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Anonym

[solved] Live Black Jack

10th Nov. 2018, at 10:29 pm CET#3
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Therefore, it is wise to record from time to time so that you can show a video evidence in such cases, otherwise the casino will always find an excuse and portray you as the stupid addicted gambler.

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Anonym

[solved] Live Black Jack

11th Nov. 2018, at 01:43 pm CET#4
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Ankor wrote on 10/11/2018 at 22:29: Therefore, it is wise to record once in a while so that you can show an evidence video in such cases, otherwise the casino will always find an excuse and portray you as the stupid addicted gambler.

true I had once double and the Dealer gave me 2 cards! and not one was stinking p**sed. Sometimes you really get screwed.

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loveme1111
Rookie

[solved] Live Black Jack

18th Nov. 2018, at 09:37 pm CET#5
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But the worst thing is that they do not respond to my mail. I have played on 2 boxes. 1x 25 Euro 1x 25 Euro. In the first box I had A2. Have doubled. That would be rejected. Then I stood there with my Soft 13. wanted to draw one in any case. Depending on what would have come I would have drawn in the 2nd box. But they reckon that I would have lost anyway. Because the Dealer had in 18. They have no idea about blackjack. Depending on what would have come with the doubling, the others would have either drawn or left it. But they couldn't see that because no card fell. They are as stupid as bread. They gave me 75 euros. Although they have stolen 300 from me. Once again, I was disturbed by the statement. Although I would have lost they give me 75 euros. This is only because I have written 10 aggessive mails every day within a week. They just do not understand that the system had an error and I would have to get my stake back

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P****R

[solved] Live Black Jack

19th Nov. 2018, at 07:37 am CET#6
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the worst is the auto-stand rule. extremely reprehensible as i evaluate it. (in Poker you do not give up your own card under any circumstances lol..)

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Caro
Expert

[solved] Live Black Jack

22nd Oct. 2019, at 04:17 pm CEST#7
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The TE has received as compensation 75EUR .

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