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Genesis Spins: [solved] Do not want to pay win

Topic created on 31st Jan. 2019 | Page: 1 of 1 | Answers: 6 | Views: 2,015
Ossiminka18

[solved] Do not want to pay win

31st Jan. 2019, at 03:17 pm CET#1
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Hello first so my worst win experience since I visit Online Casinos went on 9.1.2019 at Genesis Casino with a Deposit of 20€ followed by a lucky streak Have fulfilled all bonus condition and could me now 500 € after 3Tagen times inquired it was said a security check is carried out ok. Again 3 days passed and my money was suddenly on my ACC back answer should it simply again order then klappt's ok this time I made 450€ to pay out. I created with the 50€rest a win at reactoonz of 1400€ which I also immediately submitted for payment. 2 days later I could no longer log in should report to the chat that tell me again 3 days there is security check should be patient me.and then they still want to hold me game searches clear with 20€ deposit The whole thing lasted until 24.1.19 with the email from support field win is withdrawn because there is allegedly a duplicate Acc on the demand as the name and when registered and verified with my data that can not be. Have until today no answer on it have now 4 days ago the Gambling Commission written to is yes total about 1950 €. Yes and now I think wait until Yes who still has an idea or Tip Mfg thanks Kai

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Anonym

[solved] Do not want to pay win

31st Jan. 2019, at 03:19 pm CET#2
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Ossiminka18 wrote on 31.01.2019 at 15:17: Hello first so my worst win experience since I visit Online Casinos went on 9.1.2019 at Genesis Casino with a Deposit of 20€ followed by a lucky streak Have fulfilled all bonus condition and could me now 500 € after 3Tagen times inquired it was said a security check is performed ok. Again 3 days passed and my money was suddenly on my ACC back answer should it simply again order then klappt's ok this time I made 450€ to pay out. I created with the 50€rest a win at reactoonz of 1400€ which I also immediately submitted for payment. 2 days later I could no longer log in should report to the chat that tell me again 3 days there is security check should be patient me.and then they still want to hold me game searches clear with 20€ deposit The whole thing lasted until 24.1.19 with the email from support field win is withdrawn because there is allegedly a duplicate Acc on the demand as the name and when registered and verified with my data that can not be. Have until today no answer on it have now 4 days ago the Gambling Commission written to is yes total about 1950 €. Yes and now I think wait until Yes who has another idea or Tip Mfg thanks Kai

written a bit confused. I think you should write to the MGA ASK gamblers or ask Daniel here for advice. I as a layman can not help you there. Otherwise, please wait.

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MisterL
Expert

[solved] Do not want to pay win

31st Jan. 2019, at 03:30 pm CET#3
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Will no longer play at genesis Thank you very much

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sonne10
Top Member

[solved] Do not want to pay win

31st Jan. 2019, at 03:47 pm CET#4
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stay tough the win is yours to....write Daniel to help you determined 😁😁😁

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Anonym

[solved] Do not want to pay win

31st Jan. 2019, at 07:37 pm CET#5
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If you really don't have a second account, then write to Daniel. He is the man of the hour in such cases.

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Ossiminka18

[solved] Do not want to pay win

4th Feb. 2019, at 12:58 pm CET#6
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Thanks first for your answers have written to the Mga now is waiting ...

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Caro
Expert

[solved] Do not want to pay win

22nd Oct. 2019, at 04:27 pm CEST#7
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Unfortunately, we do not receive any feedback from the TE, accordingly I will mark the topic as [unresolved]

Should the user get in touch again, I will of course update/open the thread again

UPDATE: Was now a few days with the user, as well as with the casino in contact. The TE has not received the money, as this was confiscated due to a violation of the terms and conditions, as he had a duplicate account.

This topic was closed

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