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Genesis Spins: Deposit

Topic created on 25th May. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,534
Philo87
Rookie

Deposit

25th May. 2020, at 05:07 pm CEST#1
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Hello,

i just signed up with Genesis Casino through this site. Had then made my first Deposit (100€+100% bonus) via instant transfer. This is now a good 2 hours ago, the money was still not credited to my account. When I wrote to the support, he said I should make a new deposit (small funfact the first deposit was already debited from my bank account)

Question: does it always take so long?

Thanks for the answers.

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Philo87
Rookie

Deposit

25th May. 2020, at 06:40 pm CEST#2
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small update, still nothing happened. I took a look at the payment history. The payment was supposedly canceled by me, funnily enough, the departure of the money but as I said from my account went from. The support is also no support

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Caro
Expert

Deposit

26th May. 2020, at 09:46 am CEST#3
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Hi Philo87, I have sent you a private message via Communicator. Greetings Caro

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Cheeseburger
Experienced

Deposit

26th May. 2020, at 09:52 am CEST#4
1 Like

Liked this post: Avatar von cbz490 cbz490
This is the new casino experience don't you know? To save your precious personal time, the casino calculates during your Deposit whether you win or lose the money. Have just had bad luck this time.

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Philo87
Rookie

Deposit

30th Jun. 2020, at 11:29 am CEST#5
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Update

To date, I have neither received a credit on the casino account let alone on my bank account. (All requested documents have been available for weeks).

The casino manager no longer responds to my emails. The money is supposed to go out as soon as possible, I was told. On my account, I have until Dato but as I said, no credit received.

The support is also no help, because I have to tell the whole story from the beginning every time and it is supposedly always forwarded to the Finance Department

Too bad.

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Goeki72
Experienced

Deposit

30th Jun. 2020, at 11:42 am CEST#6
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Had the same problem with Trustly the next day the money was returned to the account.

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Caro
Expert

Deposit

12th Aug. 2020, at 12:05 pm CEST#7
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Nobody has liked this post so far
Unfortunately I have not received any feedback from Philo87, so I will close the thread.

This thread was closed

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