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Gambola: Unfounded refusal to pay the winnings

Topic created on 17th Feb. 2021 | Page: 1 of 1 | Answers: 1 | Views: 1,365
gandlergerh53

Unfounded refusal to pay the winnings

17th Feb. 2021, at 02:09 pm CET#1
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I have (had) an account with Gambola !
As long as there was no win, or the same has been maginal, there were no problems.

On Sunday, 14.02.2021 I won € 920,00 after some deposits via my credit card, so the problem started. My account was already verified, because there was already a payout of € 250,00 and € 100,00 !

Suddenly my account had to be verified again, which is actually unusual.
The casino requested documents (credit cards, ID, proof of address, etc.)

After I have sent since Sunday, 14.2.2021 these said documents a good 5 times !!, there is still no payout in favor of my credit card, it was in the meantime even my account - for security reasons - blocked !
Now it's to the point that no one from the chat more answers, not even the support !!!

If I do NOT get the win, I want at least the deposits back, because the procedure "smells of illegal action" !

Meanwhile you want to stop the operation in Austria from 16.March 2021.

What can I do to make the casino pay out the win ??

Mfg.
Gerhard

Edit: Last name removed


This post has been translated automatically

gamble1
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Unfounded refusal to pay the winnings

17th Feb. 2021, at 02:53 pm CET#2
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So according to the casino, the documents do not arrive or how ?

Gambola is advertised here get in touch with our dear Caro via a private message she can communicate with the casino better where the problem lies which is apparently necessary if no one responds to you more

https://www.gamblejoe.com/communicator/caro/

This post has been translated automatically

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