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Gambola: Gambola payout cancelled

Topic created on 14th Apr. 2021 | Page: 1 of 1 | Answers: 4 | Views: 1,685
Iknowyou
Experienced

Gambola payout cancelled

14th Apr. 2021, at 02:18 pm CEST#1
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Hello all,

i had a strange case at Gambola yesterday or today and would like to know your opinion. Whether I am wrongly upset.

Namely, you had there to Deposit with a new bank account. I had asked extra if and what they need in documents so that I have no problems with the withdrawal. The first support employee said: that would not work. I could only register a bank account. The second employee said: That would work. The new bank account would be verified automatically with the deposit. So far so good I have then deposited. Played a bit and won something. I immediately requested a payout. Had then still what money in the account and have then what further played. Bit of luck but also gambled away everything in the end. But hey had a payout. Wanted to see if the payout is through and have seen that was no longer displayed there. What for me means that the payout was successful. But unfortunately there was no money on my bank account. So I looked again in transactions and saw that the withdrawal was canceled. Not from me but from the support. I also had an email. Where all at once documents were required for the withdrawal.

In the end it turned out that the payout had stoniert and me the money was simply credited in the course of the game again. Without that I had received a message

So I'm not usually so stingy, but I feel that is unfair.
My account was completely verified. Payouts have always worked great in the past. Then I even ask how it works with a new bank account and pay out extra what not to gamble away everything and then they just push me again under xD

I have not even noticed because I also had a few larger wins in a row.
So it annoys me a little. Because actually a payout is made to not continue to play with it.

Support said only that the documents can request at any time, asked me if I have my gaming behavior under control and that I am to blame because I have to keep the account balance always in view

Ne compensation or apology there was of course not

what do you say? am I getting upset unjustly?

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Anonym

Gambola payout cancelled

14th Apr. 2021, at 02:31 pm CEST#2
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No, so without feedback during the game give the money back is a bit unfair. Nevertheless, you have to pay attention everywhere yourself. If you had not played immediately and waited first, it would have been noticed.
The casino is probably very fast in processing withdrawals and therefore you can not blame them. A small apology would still be appropriate, even for the different statements from the support... Stupid question: Why do you actually ask a support multiple times? Just because you don't like the answer? That says something about you

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Sprengsatz
Experienced

Gambola payout cancelled

14th Apr. 2021, at 02:42 pm CEST#2
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It makes sense that you do not name any amounts. Even you must have noticed that on fairy-like the credit grows to 500 euros. With 30 euros, you would certainly not have opened a thread.
Stupid run simply.

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Iknowyou
Experienced

Gambola payout cancelled

15th Apr. 2021, at 10:29 am CEST#3
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TheJoker wrote on 14.04.2021 at 14:31: No, so without feedback during the game give the money back is a bit unfair. Still, you have to pay attention to it yourself everywhere. Had you not immediately continued to play and waited first, you would have noticed it.
The casino is probably very fast in processing withdrawals and therefore you can not blame them. A small apology would still be appropriate, even for the different statements from the support... Stupid question: Why do you actually ask a support multiple times? Just because you don't like the answer? That says something about you.

i really do not understand your provocative nature always. Why did I ask twice?
Quite simply. Before I get problems with the payout, as it has been described very often here in the forum, I wanted to verify my new bank account. Therefore I asked there. And if you then get as an answer that it is not possible to register a second bank account then of course you ask again, because it was a false statement. As it turned out, it is possible
What this says about me? I think that I am someone who is rather on the safe side before there are problems

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Iknowyou
Experienced

Gambola payout cancelled

15th Apr. 2021, at 10:38 am CEST#4
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Explosive wrote on 14.04.2021 at 14:42 clock: Is already sensible that you do not name amounts. Even you must have noticed that on fairy-like the credit grows to 500 euros. With 30 euros you would certainly not have opened a thread.
Stupidly run simply

500 euro ? no it was only a 50 euro payout. and had played on high stakes. And I do not always know the conversion ratio of points in euros. Which is different for each stake. If at the same time then the payout is posted back to you then that can be overlooked. Or you have 20 euros still on the account. You play 1 euro bet. Netent game where only 50 autostart rounds go. Then you activate autostart. For example, you go to the bathroom and in the time your payout is booked back. There are many ways how you can overlook this.

I do not cry the money behind. I just find the system a bit unfair
Could have happened to anyone

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