Gambola credit disappears after risk ladder

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Hello everyone, I have really had a very strange problem and hope you can help me.

Before I start I have to say that Gambola is actually my favorite casino and I had nothing to complain about until now.

Sooo, today I got 20 free spins for Legacy of Egypt from Gambola
From the free spins I won 2,40€.... Yay 😅
Anyway, I went into the Extra Win game with my win... on 10 cents, full screen 40€...
so far so good, since I like to use the Risk ladder I went straight to Take 5 afterwards.
Then the following has played: I had e.g. still 38 € credit, have made a win of 4 € (would be 42 €) but have decided for the ladder. This went up to 25€. Then to 15,10,5,0... you know the game. 😅
When I looked at my balance afterwards, it was just under 20€.
I wondered, but honestly not really interested in what happened there because the win came from free spins anyway
Am then relatively quickly back to 40€ and have again selected the Risk ladder after a 4€ win.this time it went to 40, 25, 15, 10, 5, 0 ...
End of the song money gone.. 0€.
It seemed to me that the amount I reached on the ladder was deducted...
have written to the chat and after eternal check and wait, I was put off on answer by mail.
The classic: no answer
I then wrote the support by mail, what has become of my case and whether I still get answer

Answer from EMMA:

Hello Florian.

thank you for reaching out to Gambola today.

I checked your game history and unfortunately I can't find anything.
You had frequent bets of 5-10 euros and no bets of 4 euros at all. Please check your game history and send us the exact time so we can check.

If there is anything else we can do for you, please do not hesitate to contact us again.

Have a nice day!
Best regards,
Emma
Customer Service

My answer: ( I know I wrote pretty direct and rude, but I hate this feeling of being sold for stupid) :

Excuse me?? 🤣🤣🤣

Who's talking about stakes here?
I have never played 4,5 or 10€!!!
Immediately check again the problem why my money disappeared.

50cent bet on TAKE 5, always!

As a little help, the 5,10,15,25,40,50€ bets are risk ladder bets, but you play for the win won at the moment and not your balance.

__________________________________________

So that's it, I think everyone knows that at the ladder you gambled for your win and not for your balance.

Don't get any response now...do you know what I can do now? I mean the chat/support is not responding.
I tried to form a plausible explanation from the transaction history, but I don't really understand it. Especially in the moment where you play risk, it says: Bet : 10€,15,25, etc.
yes sure I set this value, but from the win, not from the balance.

Would be mega happy if you can help me are still 30-40 € that are gone

Thanks in advance

Saagi94

Edit: font color adjusted

This post has been translated automatically

Rookie

Saagi94

Topic Creator

Forum posts: 23 Member since: 03.04.2021

Gambola credit disappears after risk ladder

24th Jul. 2021, at 01:40 am CEST#1

Nobody has liked this post so far

Expert

Falke

Forum posts: 1.810 Member since: 06.03.2020

25th Jul. 2021, at 03:34 pm CEST#2

When you use the Risk ladder, it is counted as a bet. So if you gamble at 5€ or 10€ then it is as if you had made a spin on this bet.

But this should be irrelevant in your case.
After your free spins but were turnover-free, there should be no max bet or otherwise.

So, pretty funny the whole thing that you have been deducted the money. May well be an error.
You will probably not see your money again for the simple reason that the support is absolutely clueless. They usually don't even know what you mean, don't know the games etc.. They just look in the game history and that's it. If they don't find anything, they don't bother with it. They probably don't even understand what you mean

Top Member

Tonkabohne

Forum posts: 741 Member since: 05.07.2021

25th Jul. 2021, at 04:18 pm CEST#3

Hi Saagi94.

Since I play online, I record all my sessions with a screen recorder .
From Deposit to withdrawal.
This has the advantage that everything is provable and the casino can not cheat you.

Would but times still wait and clarify it.
This is listed here and the mods can help you there certainly.

Have a nice Sunday

Love greetings

Gambola: Gambola credit disappears after risk ladder

Gambola credit disappears after risk ladder

Gambola credit disappears after risk ladder

Gambola credit disappears after risk ladder

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