[solved] Deposit not in the player account

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Anonym

Topic Creator

Former Member

17th Aug. 2020, at 04:45 am CEST#10

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I unfortunately acted a bit hastily and simply took the next best payment option. I also recognize my guilt

In addition, I have no problem with the English language, I understand English when you talk. However, I wanted to explain my request in detail and I can not do that in English because writing is also quite difficult for me

In other OC there is from a certain time also only the English support, most then use a translator and you can communicate in German. Other OC also have no German support around the clock
For my part, using a translator is a bit awkward when you're only on the go with your cell phone

The casino has an MGA license and is listed here, as far as I know there is no casino listed here that has a Curacao license

Whether the casino is good or bad, you can not judge if you have not had any experience and I am not a fan of prejudice. The comment from derhungernde I find extremely borderline and unfair to the casino. You portray the casino badly without being able to back up your portrayal.

This thread is welcome to be closed

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Anonym

Topic Creator

Former Member

[solved] Deposit not in the player account

17th Aug. 2020, at 07:14 pm CEST#11

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Update on my concern

It's 7pm and I still can't post the transferred money to my player account. (It was transferred last Thursday evening)

By mail I was told that it should be on it today and if it is not on it by 2pm at the latest, they would start a search request. This has not been done on request by mail. The support is happy to help but can not help
I wish I could book the money back to my account the desire to play is me in the casino really gone

Have now resolved to wait until tomorrow. After that I will probably draw further consequences. Clearly 30 € are not much but it is finally money! And with a loss by gambling I know, I am to blame, but if money is taken from me and disappears, then I find that quite nasty and curious. Good that you have not closed my thread

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FrankandMrBitCasinoRep

Casino Manager

Forum posts: 5 Member since: 14.08.2020

[solved] Deposit not in the player account

20th Aug. 2020, at 10:00 am CEST#2

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Spontimonti wrote on 08/17/2020 at 7:14 pm: Update on my concern

It's 7pm and I still can't post the transferred money to my player account. (It was transferred last Thursday evening)

By mail I was told that it should be on it today and if it is not on it by 2pm at the latest, they would start a search request. This has not been done on request by mail. The support is happy to help but can not help
I wish I could book the money back to my account the desire to play is me in the casino really gone

Have now resolved to wait until tomorrow. After that I will probably draw further consequences. Clearly 30 € are not much but it is finally money! And with a loss by gambling I know, I am to blame, but if money is taken from me and disappears, then I find that quite nasty and curious. Good that they have not closed my thread

Hello!

Please tell us your username and we will check all the information for you.

In urgent cases you can also visit our online chat.

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Rookie

tanjakl

Forum posts: 20 Member since: 20.06.2018

[solved] Deposit not in the player account

19th Apr. 2021, at 04:54 pm CEST#3

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Hello, I have the same problem with Frankcasino ... have deposited on 14.4 at noon 50 with online transfer, the money went off with me the same day at the bank but in the casino it is not yet booked, today I also sent screenshot of the debit, so the said maximum 72 hours are definitely around but unfortunately nothing happens

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Expert

Falke

Forum posts: 1.834 Member since: 06.03.2020

[solved] Deposit not in the player account

19th Apr. 2021, at 05:34 pm CEST#4

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I would advise anyone not to play at Frank Casino.

Frank Casino requires proof of assets. This means that sooner or later you have to prove all your assets, a confirmation from your employer, unredacted bank statements etc

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Top Member

Hidaruma

Forum posts: 952 Member since: 16.12.2020

[solved] Deposit not in the player account

19th Apr. 2021, at 09:28 pm CEST#5

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Liked this post: Falke

Falke wrote on 19.04.2021 at 17:34: I only advise everyone not to play at Frank Casino.

Frank Casino requires proof of assets. That means sooner or later you have to prove all your assets to them, a confirmation from your employer, unredacted bank statements etc

They also think up TOS violations, which they then fortunately do not have to prove for data protection reasons.

Better find another store. Avento is dirt.

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Rookie

tanjakl

Forum posts: 20 Member since: 20.06.2018

[solved] Deposit not in the player account

20th Apr. 2021, at 04:10 pm CEST#6

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tanjakl wrote on 19.04.2021 at 16:54 clock: Hello, I have the same problem with Frankcasino ... have on 14.4 at noon 50 deposited with online transfer, the money went off with me the same day at the bank but in the casino it is not yet booked, today also sent screenshot of the debit, so the said maximum 72 hours are definitely around but it does nothing unfortunately

Thanks to the quick help of Caro my problem is solved, the money is on the account and except this thing I can also say only positive about Frankcasino, so online transfer I will probably no longer use

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Deposit not in the player account

20th Apr. 2021, at 05:43 pm CEST#7

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Problem has been solved, tanjakl has just received the credit on her player account.

This topic has been closed

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Frank Casino: [solved] Deposit not in the player account (Page 2)

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

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