[solved] Deposit not in the player account

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Anonym

Topic Creator

Former Member

13th Aug. 2020, at 10:09 pm CEST#1

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I have just registered at Frank Casino and deposited 30€ via online banking. The money is debited from my bank account but not in the player account.

The support speaks only English, my English is poor. All I understood is 24h, which probably means it will be credited within 24h. With an online transfer it should be immediately on it or am I wrong there? Has anyone also experienced this at this casino and can tell me something about it?

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Anonym

Former Member

[solved] Deposit not in the player account

14th Aug. 2020, at 02:10 am CEST#2

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Which Provider did you use to make the Deposit? It can happen that it takes up to one business day
It is best to contact the provider with which you deposited (trustly, Sofort, etc.). The casino can not help you

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FrankandMrBitCasinoRep

Casino Manager

Forum posts: 5 Member since: 14.08.2020

[solved] Deposit not in the player account

14th Aug. 2020, at 02:08 pm CEST#2

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Hello! Thank you for your feedback.

We would like to inform you about the following: If you use online bank transfer, the money will be transferred to the game account within 24 to 72 hours. Bank transfers take longer than alternative payment methods. If you want to use a faster Deposit, we recommend using other payment systems (e.g. Clarna or Trustly). This is an explanation of the current situation.

Our customer support is available 24/7. If you come to the online chat and there is no German-speaking representative available at the moment, you can leave your contact details and the German manager will get in touch with you as soon as possible. Please do not worry about this situation, the money will be credited to your account.

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Anonym

Topic Creator

Former Member

[solved] Deposit not in the player account

14th Aug. 2020, at 02:53 pm CEST#3

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All right, have also already received an email. However, the was in English and I could once again understand nothing have transferred via online payment do not know how that is called exactly. I'll just wait now did not know that because I usually always had the money immediately on the player account

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Falko

Forum posts: 6.425 Member since: 08.07.2018

[solved] Deposit not in the player account

14th Aug. 2020, at 03:03 pm CEST#4

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Liked this post: krabbe666

Spontimonti wrote on 14.08.2020 at 14:53: All right, have also already received an email. However, it was in English and I could not understand anything again have transferred via online payment do not know how that is called exactly. I wait now just times did not know that because I had otherwise actually always immediately the money on the player account.

Canst but open Google Translator, then copy the mail, paste there and then it is translated from English to German.

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FrankandMrBitCasinoRep

Casino Manager

Forum posts: 5 Member since: 14.08.2020

[solved] Deposit not in the player account

14th Aug. 2020, at 04:11 pm CEST#5

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Spontimonti wrote on 14.08.2020 at 14:53: All right, have also already received an email. However, it was in English and I could not understand anything again have transferred via online payment do not know how that is called exactly. I wait now just times did not know that because I had otherwise actually always immediately the money on the player account.

Please tell us your username and we will check all the information

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Rookie

derhungernde

Forum posts: 23 Member since: 23.06.2019

[solved] Deposit not in the player account

14th Aug. 2020, at 04:28 pm CEST#6

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Why do you Deposit in a dirty Curacao casino anyway? Especially if you do not speak English. There are so many casinos with German support and especially proper license. Also, you should take a look at the payout methods

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Rookie

derhungernde

Forum posts: 23 Member since: 23.06.2019

[solved] Deposit not in the player account

14th Aug. 2020, at 11:00 pm CEST#7

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Liked this post: Cole666

must improve me seems to have a recent MGA license.

I would still not play there for the competition is too high. In addition, low RTP versions at Redtiger, Play n Go can not even check the RTP which actually violates the license of the MGA

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Top Member

Katharina2

Forum posts: 841 Member since: 08.07.2019

[solved] Deposit not in the player account

16th Aug. 2020, at 10:42 am CEST#8

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derhungernde wrote on 14.08.2020 at 23:00: muss mich Verbessern scheint seit neustem eine MGA Lizenz zu haben.

I would still not play there for the competition is too high. In addition, low RTP versions at Redtiger, Play n Go can not even check the RTP which actually violates the license of the MGA

In itself I have Frank Casino favored, also because of the ultimately fair
Way of playing, even if I lose sometimes. Actually a pity, if hastily such
Casinos are written badly. However, there are many others, which one better
better not know. All with MGA license.

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Amateur

Jojolino

Forum posts: 223 Member since: 29.06.2020

[solved] Deposit not in the player account

16th Aug. 2020, at 11:43 am CEST#9

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Spontimonti wrote on 13/08/2020 at 22:09: I just signed up at Frank Casino and deposited 30€ via online banking. The money is debited from my bank account but not in the player account.

The support speaks only English my English is poor. All I have understood is 24h, which should probably mean it will be credited within 24h. With an online transfer it should be immediately on it or am I wrong there? Has anyone also experienced this at this casino and can tell me something about it?

That's why I always pay in with the e-wallet because the Deposit is always allocated in real time to the account and I never have to wait.

This post has been translated automatically

Frank Casino: [solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

[solved] Deposit not in the player account

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