Frank Casino: Payout under review for days
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Payout under review for days
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I signed up on 03.12.2020, due to the user reviews in Frank Casino and deposited € 50.00 and NO bonus claimed. I played my way up in slots through free spins to about 550,00 €.
Afterwards I actually wanted to withdraw 500.00 €, was then of course pointed out to the Verification (upload ID). No problem, I did this and while I was waiting for the verification I bought Bonuses at Money Train 2 for 50,00 € (0,50 € stake).
Here I had then a hit over 8000X, so over 4000.00 €. The support told me already to before payouts usually take 24 h (via Trustly). Also the KYC verification was positive.
Well, the next day on inquiry to the support my withdrawal would be subject to a "standard security check" as my account since 30 hours.
Perhaps it should be said that I had opened the account only about an hour before.
Does anyone here have any experience with Frank Casino, because I honestly can't imagine that such a "standard security check" would take 5 days now...
I have always asked the support in between, but they always said the security check would still run, how long they could not tell me.
What do you think, should I just wait and see? I'm currently at a loss because I'm just left in the dark here, no info on how long the review will take or when I can expect my money.
Thank you so much for reading.
LG
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Payout under review for days
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Have me also just 3 days ago registered there and deposited 50 €
was then also within an hour at 800, - €
Verification was done the next day and I received the money yesterday (via MuchBetter).
So I rather suspect that they make you wait so that you lose the 4,000 € again. That's what I understand by a "security check"
They're just taking their time. Would not worry me in your place
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Payout under review for days
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thank you very much for the quick reply.
I suspected that too at first, however I can't even cancel the withdrawal request myself and continue playing with it
Find this function also nowhere, so that makes me honestly a bit puzzled, since it is for me also really a lot of money
I'm probably just too nervous, but no casino has ever made me wait a week (tomorrow a week).
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Payout under review for days
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In addition, there was another Verification request, presumably they transfer the last 1000 € as soon as I have answered this. So all the scaremongering was for nothing.
Sorry for that!
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Payout under review for days
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It's clear that you have fear at first with higher payouts. There are many different casinos and not all make problems.
However, I recommend you always extensively look where you leave your money. Four-digit amounts are usually no problem. But beyond... there separates the wheat from the chaff.
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