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Frank Casino: Payout not arrived via Trustly

Topic created on 03rd Dec. 2020 | Page: 1 of 1 | Answers: 1 | Views: 1,082
Jibby

Payout not arrived via Trustly

3rd Dec. 2020, at 07:29 pm CET#1
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Hello,
i played on Frankcasino (gambled ) and cashed out 1000€. Withdrawal was confirmed on the page with 'nem green hook. That was 5 days ago with Trustly.
The payment has not been received in my account until today.
Have' now sent them everything possible (screenshots, account statement) after they had referred me to everyone else (Trustly, my bank). What a hassle!!!
But since the charge was on their end, they are now also responsible for tracking the non transfer to my bank account.

Is something like this known as a scam to possibly embezzle money, really don't know about this. Or can I still expect that I get my money back?

Greetings

This post has been translated automatically

wettibernd
Expert

Payout not arrived via Trustly

3rd Dec. 2020, at 07:39 pm CET#2
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I had something like that a long time ago, a transfer from SlotsMillion did not arrive. I contacted the support of Casino and here I wrote Julian. Anyway, then the manager of Slotsmillion (Thomas) has contacted Trustly and investigate where the money has come and lo and behold within a few hours it was on my account

Turn first time friendly to the support of the casino, they should inform themselves as a paying customer times where your money has come, it is also in the interest of the casino that they have satisfied customers who get their money.

This post has been translated automatically

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