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Frank & Fred Casino: Frank & Fred - Disbursement problems

Topic created on 04th Oct. 2019 | Page: 1 of 1 | Answers: 1 | Views: 1,427
pfa88

Frank & Fred - Disbursement problems

4th Oct. 2019, at 09:18 am CEST#1
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Hello,

since the casino mentioned above was among the top user casinos for a short time, I gave it a chance and signed up there.

1. Deposit: 150 €
Withdrawal: 450 €
The withdrawal was approved quite quickly on the same day.
The amount was on my Visa account after about 2 days
Afterwards I uploaded the necessary documents for the Verification of my account.
All documents were confirmed.

2. Deposit: ~ 300 €
Payout: 2200 €
Again, the payout was approved quickly.
That was on 26.09.
Since then I have been waiting for the payment to arrive in my Visa account.
According to support, the transfer has been made.
I was also sent screenshots from support, where it should be seen that the amount was transferred.
There is also a Visa Transaction ID to see.
After consultation with my credit card institute, no receipt of payment is apparent and with such a number, they can not do anything.

For your information: This is pure real money without any bonus or anything else.

I do not want to accuse the casino of anything, but I still find it strange that the 1st withdrawal was posted so quickly and I now have to wait almost 7 days for the 2nd withdrawal.

Does one here have an idea where this can lie? Is there a place where you can check the transaction ID?

Thank you very much.



This post has been translated automatically

Chrissi91
Rookie

Frank & Fred - Disbursement problems

26th Sep. 2020, at 06:09 am CEST#2
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You paid me - WITHOUT being verified - my win of 800€ within 30 min. Had then still 50 euros on it and played further. Zack!, suddenly my account is locked and I may not at my remaining money because - I HAD A PAYMENT DEADLINE IN MY BIRTH DATE-
The casino now has all the paperwork but I can't reopen my account ?! I am so angry. The responsible hide and do not contact me

This post has been translated automatically

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