Is that fair play?

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Elite

Dbac79

Forum posts: 2.012 Member since: 14.01.2019

9th Feb. 2019, at 04:20 pm CET#31

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T0uchTheSky wrote on February 05, 2019 at 8:04 pm

Has no one read correctly? The TE has taken a bonus and collected Bonuses in 10 games, so real free spins and no stage feature such as the treasure chest in Sweet Alchemy etc. that is actually not the problem, because many also often do that in a bonus stunt.

The problem is, the TE has played his balance down to almost 0. It is with almost all casinos so, if you play with bonus and the balance is on almost 0, the current bonus is completed and you have to convert no more bonus

I.e. the TE has then opened the 10 slots and played the bonuses and all the wins are then credited to him as real money. Some people do so consciously and hope that the casino does not notice such a thing, and this is called fraud (does not want to insinuate the TE in this case)

what you mean is true, this procedure violates in some casinos actually against the terms and conditions, but I just looked at their terms and conditions and there it is not anchored in the terms and conditions. however, I would say the casino operator is better off if it goes to court because the lawyers have specialized in such cases. they will certainly not deny a player the win of XYZ euro if they expect that it will end in court in favor of the plaintiff

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Visitor

Pokerhontar

Topic Creator

Forum posts: 17 Member since: 05.02.2019

Is that fair play?

10th Feb. 2019, at 03:08 pm CET#32

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Hi TouchTheSky,

that's not my point at all. I don't want to go to court for 100 euros (deposit). The casino operator doesn't want that either.
Eventl. you can negotiate a compromise with the casino. I have deposited 100 euros and at withdrawal it was 380 euros. I would agree, for example, that you Deposit me the 380 euros as a bonus and I have to wager it again. But completely delete everything, that does not work!

By the way, my account was unblocked again. With a "raised forefinger" - email (I should never do this again) I was told a few days ago

A bit ridiculous. What am I supposed to do with the account when my money is completely gone? I will certainly not deposit anything more for the time being! The trust is completely gone. And trust is totally important in this area.

I'll write again Matthias, whether he has already reached the casino manager.

Best regards
and have a nice sunday!

Pokerhontar

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Anonym

Former Member

Is that fair play?

10th Feb. 2019, at 03:23 pm CET#33

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I would be interested to know what "professional gambling" really is, since two terms are connected that contradict each other from the ground up.

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FairplayCasino

Casino Manager

Forum posts: 2 Member since: 08.02.2019

Is that fair play?

11th Feb. 2019, at 01:16 pm CET#34

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Liked this post: Counter

Hello Pokerhontar and all together! Fairplay Casino here!

We would like to officially comment and state our position on the matter here.

The game process was as follows: as soon as free spins were earned while the bonus was still active, the game was closed and switched to the next game. When the bonus was lost and all subsequent winnings were real money, the games were reopened and the free spins were played down. The win from this was then of course real money. This was clearly done on purpose and is considered by us as Bonus abuse, since these free spins were actually played during the active bonus and therefore also fall under the bonus rules. As a result, the wins from these free spins were confiscated.
Pokerhontar was informed about this and our T&C's were quoted, the wins confiscated and the account closed. However, at no point was the player accused of acting professionally. We merely quoted our T&C's which state that the Bonuses offered by Fairplay Casino are for genuine recreational players only and we mean that bonus abuse will not be tolerated.

Now that this forum post was published with the complaint against us, we received another email from Pokerhontar asking for our forgiveness. Regardless of this post, since we had no knowledge of this post at the time, we decided to give him another opportunity to play with us and released the account again

We believe that we were completely justified in our decision to protect ourselves and our players from bonus abuse. We will also make this clearer in our terms and conditions to avoid any misunderstandings

We thank you for your understanding.

Fairplay Casino Management

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Top Member

DeinVater

verified

Forum posts: 521 Member since: 15.12.2018

Is that fair play?

11th Feb. 2019, at 01:19 pm CET#35

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Liked this post: m****9

Fairplay_Casino wrote on 11/02/2019 at 13:16: Hello Pokerhontar and everyone! Fairplay Casino here!

We would like to officially comment and state our position on the matter here.

The gameplay was as follows: once free spins were earned while the bonus was still active, the game was closed and moved to the next game. When the bonus was lost and all subsequent winnings were real money, the games were reopened and the free spins were played down. The win from this was then of course real money. This was clearly done on purpose and is considered by us as Bonus abuse, since these free spins were actually played during the active bonus and therefore also fall under the bonus rules. As a result, the wins from these free spins were confiscated.
Pokerhontar was informed about this and our T&C's were quoted, the wins confiscated and the account closed. However, at no point was the player accused of acting professionally. We merely quoted our T&C's which state that the Bonuses offered by Fairplay Casino are for genuine recreational players only and we mean that bonus abuse will not be tolerated.

Now that this forum post was published with the complaint against us, we received another email from Pokerhontar asking for our forgiveness. Regardless of this post, since we had no knowledge of this post at the time, we decided to give him another opportunity to play with us and released the account again

We believe that we were completely justified in our decision to protect ourselves and our players from bonus abuse. We will also make this clearer in our terms and conditions to avoid any misunderstandings

We thank you for your understanding.

Fairplay Casino Management

Fairplay you are... HAMMER! I find sooooooooo cool that you publicly and personally take a stand!!! ❤

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m****9

Forum posts: 1.484 Member has been banned

Is that fair play?

11th Feb. 2019, at 01:44 pm CET#36

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DeinVater wrote on February 11, 2019 at 1:19 pm
Fairplay you guys are... HAMMER! I FIND SOOOOOOOOO AWESOME THAT YOU PUBLICLY AND PERSONALLY TAKE A STAND ON THIS!!!! ❤

The support is awesome, not at all arrogant or unfriendly. In other casinos I often have the impression the support would only be there to get as many deposits as possible purely, and if you have technical questions are on'm hose

Fairplay is the appropriate name for the casino, as far as you can call gambling fair of course!

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Visitor

Pokerhontar

Topic Creator

Forum posts: 17 Member since: 05.02.2019

Is that fair play?

11th Feb. 2019, at 08:21 pm CET#37

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Hello Fairplay.

I, too, think it's pretty cool that you're describing the facts of the case from your side here and taking a stand. Kudos to you!

You describe the situation exactly as I did in my first post here. With one exception. You are accusing me of intent. I assure you again that I did not act with intent.

I just didn't realize that if I put you in the back, the free games would no longer comply with the bonus rules. I have also written to them that I have seen this frequently with Roshtein & Co. and found it normal.

I am a recreational player and in no way meant to harm you! What you can accuse me of is that I do not yet have so much experience with Online Casinos and relatively naively collected the Bonuses and played at once. But as I said, I have not read anything to the contrary in their T&Cs.

By the way, I find - and I wrote this in my first email to them - that their support team was friendly and fair at all times! Also, I am sorry that I got into this situation with their casino. I wrote that to them via email. I also wrote them that I am sorry if I did anything wrong and that I would not do this again

"is there an opportunity to "forgive"" I wrote. Well, a bit pathetic - I admit. But I wanted to show good will and possibly come to a compromise.

If you write at the end of your statement that you "put this down even more clearly in our terms and conditions to avoid any misunderstandings" i think this is good. But ultimately it would be important to me that it was a misunderstanding on my part and not abuse - as they meant in their email.

If the facts had been specifically excluded in their terms and conditions, it would not have come to the misunderstanding

So great that they get in touch - that creates trust! Now it would be nice if you give yourself a jolt and meet me

If not, I can also live with it and will not bug you further

Best regards
Pokerhontar

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Elite

T0uchTheSky

Forum posts: 2.420 Member since: 09.05.2018

Is that fair play?

11th Feb. 2019, at 08:34 pm CET#38

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Pokerhontar wrote on 02/11/2019 at 20:21: Hello Fairplay.

I also wrote them that I have seen this frequently with Roshtein & Co. and found it normal.

Bonushunt is actually not the problem, I also do this often in different casinos and never had problem.

The problem with you was, you have played your bonus balance down to almost 0, and at some casinos the bonus expires at under 40 or 20 cents, at some casinos only from 0 cents, i.e. you then no longer have to convert the active bonus and then started the Bonuses and collected the wins as real money.

Roshtein, Casinodaddy and co. also make Bonushunt, but they always make sure that the balance never drops to 1 euro and that the Wager still remains under 100% before they open their bonuses

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m****9

Forum posts: 1.484 Member has been banned

Is that fair play?

11th Feb. 2019, at 09:28 pm CET#39

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Liked this post: Pokerhontar

I can understand both parties. And somehow I give both sides partly right. Until now, I also did not know that it is a rule violation to collect free play. The information would have to be displayed more obviously, as for example also clearly displayed how high the Maxbet is. E.g. by a PoppUp that appears when you change the game with active free spins.

If it is worth it then I would try to negotiate a settlement with Fairplay.

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Elite

Dbac79

Forum posts: 2.012 Member since: 14.01.2019

Is that fair play?

12th Feb. 2019, at 03:43 am CET#40

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Pokerhontar wrote on 02/11/2019 at 20:21: Hello Fairplay.

I too think it's pretty cool that you describe the facts from your side here and take a stand. Kudos to you

You describe the situation exactly as I did in my first post here. With one exception. You are accusing me of intent. I assure you again that I did not act with intent.

I just didn't realize that if I put you in the back, the free games would no longer comply with the bonus rules. I have also written to them that I have seen this frequently with Roshtein & Co. and found it normal.

I am a recreational player and in no way meant to harm you! What you can accuse me of is that I do not yet have so much experience with Online Casinos and relatively naively collected the Bonuses and played at once. But as I said, I have not read anything to the contrary in their T&Cs.

By the way, I find - and I wrote this in my first email to them - that their support team was friendly and fair at all times! Also, I am sorry that I got into this situation with their casino. I wrote that to them via email. I also wrote them that I am sorry if I did anything wrong and that I would not do this again

"is there an opportunity to "forgive"" I wrote. Well, a bit pathetic - I admit. But I wanted to show good will and possibly come to a compromise.

If you write at the end of your statement that they "also put this down even more clearly in our terms and conditions to avoid any misunderstandings." i think this is good. But ultimately it would be important to me that it was a misunderstanding on my part and not abuse - as they meant in their email.

If the facts had been specifically excluded in their terms and conditions, it would not have come to the misunderstanding

So great that they get in touch - that creates trust! Now it would be nice if you give yourself a jolt and meet me

If not, I can also live with it and will not bug you further

Best regards
Pokerhontar

I have briefly copied something from you "At some point while playing I had the stupid idea to cancel won free spins - so at the moment when a free spin was won, I shot the game and opened a new game" if you now say that this happened by mistake I have to laugh but

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