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Fairplay Casino: Is that fair play?

Topic created on 05th Feb. 2019 | Page: 1 of 7 | Answers: 61 | Views: 12,282
Pokerhontar
Visitor

Is that fair play?

5th Feb. 2019, at 06:23 pm CET#1
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Hello dear community
I played online again a few days ago. deposited 100 euros and got 125 euros bonus on top. 30 times this had to be converted. Max. 5 euros per spin. At some point while playing I got the stupid idea to pick up won free spins - so the moment a free spin was won, I shot the game and opened a new game. When my money was almost out - I think I had a few cents left - I played the free spins (10 in total) one by one. In the end I had 380 Euros in my account. I looked briefly how much I still had to convert and was surprised that I had already converted everything. Happy about that, I cashed out the money. The next day I had to verify myself. This worked perfectly. Then when I looked at my bookings, my withdrawal was canceled. I asked in the live chat. There the statement that I had to wait for an email from the specialist department. The next time I logged in, this did not work. I also got the email saying that I had withheld Bonuses and therefore not considered a recreational player. I read the terms and conditions. It doesn't say that you can't withhold bonuses! It only says that you are not allowed to play professionally. FairplayCasino accuses me that I can not be a recreational player, because I have kept the bonuses and used at a stretch. They banned me and deleted all the money. I am definitely a recreational player and knew nothing about it. As I said it is not in the terms and conditions. Are they allowed to do that? Can I defend myself? If so where?
It would be great if you would help me. On a mail from me came so far no answer.

Kind regards

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Reskim
Experienced

Is that fair play?

5th Feb. 2019, at 06:27 pm CET#2
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Bonushunter ... WTF I've never heard that something like this is forbidden >:O

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Pokerhontar
Visitor

Is that fair play?

5th Feb. 2019, at 06:29 pm CET#3
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Doesn't that have to be excluded in the GTCs?

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m****9

Is that fair play?

5th Feb. 2019, at 06:35 pm CET#4
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Actually, it should not violate any T&Cs. I had also already gotten with the last 10cent free spins. Am then with 0.00 € in the free spins and then had to convert no more bonus!

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Anonym

Is that fair play?

5th Feb. 2019, at 06:40 pm CET#5
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However, what is forbidden at most casinos is to take a bonus when depositing, collect bonuses/free spins and then open all at 0,-. (maybe your balance was already reset at a few cents, which you apparently still had?)

Professionally play I find also good^^

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Anonym

Is that fair play?

5th Feb. 2019, at 06:40 pm CET#6
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However, what is forbidden at most casinos is to take a bonus when depositing, collect bonuses/free spins and then open all at 0,-. (maybe your balance was already reset at a few cents, which you apparently still had?)

Professionally play I find also good^^

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Pokerhontar
Visitor

Is that fair play?

5th Feb. 2019, at 06:41 pm CET#7
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It also does not violate the T&Cs. You accuse me of not being a recreational player. That seems very arbitrary to me. Is there a place where I can complain? Outside Fairplay Casino

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Anonym

Is that fair play?

5th Feb. 2019, at 06:48 pm CET#8
1 Like

Liked this post: m****9
It's off to a good start. Fairplay Casino newly listed here and then the accusation of playing "professionally"

Evtl you turn times to the site operators here.

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m****9

Is that fair play?

5th Feb. 2019, at 06:49 pm CET#9
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Speak here times with the Admins. Mathias, for example, he should be in contact with Fairplay since the casino is advertised here. I never had trouble there!

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Anonym

Is that fair play?

5th Feb. 2019, at 06:49 pm CET#10
1 Like

Liked this post: Avatar von Insa24 Insa24
Some casinos do this, it's not nice but you either have to be more careful (leave more money on it before opening) or use other places.

On Platin Casino, for example, I think they have solved this very well. The games are then listed and until you play the games the bonus remains. Just read that jmd at another casino as you have similar Proleme with another casino.

Think that you can do little there unfortunately. Is annoying, but the casinos do themselves with the behavior anyway no favor. Players then migrate to places where something player-friendly is solved.

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