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EnergyCasino: [solved] Account locked after requested payout...

Topic created on 26th Dec. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,406
Nasensportler
Rookie

[solved] Account locked after requested payout...

26th Dec. 2020, at 09:43 pm CET#1
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Hello,
on 24.12.2020 there were 10 freespins for Fruitshop Christmas Edition at Energycasino. I used it to spin a few euros (unfortunately I can't remember how much, but I think it was around five euros) and stayed on the slot to use the bonus. After I was kicked out of the game about 20 times with the message that the game is not available or something like that, I switched to Gonzo's Quest. At that time I had about 13 or 14€ on my account and still 11,40€ to convert. At Gonzo's Quest I got 2x in the bonus round and had then about 130€ real money in the account... so I gambled a bit more and then requested about 100€ to be paid out to my bank account. Bank account because I had not yet deposited anything at Energycasino. Today I wanted to look at the status of the withdrawal and received when trying to log in only the message that my account is locked. Have also not received an email why I was locked
Therefore, I can only estimate the above amounts because I can no longer look in my account 👍.

I'm now also not about the 100 €... they should keep the hundred if they have it so necessary
But it annoys me that such actions as the Advent calendar are offered and if you then manage to implement what you are simply blocked
Does not exactly testify to high liquidity of the casino if they have such a need
😂

This post has been translated automatically

Kleinkariert
Expert

[solved] Account locked after requested payout...

26th Dec. 2020, at 11:41 pm CET#2
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Nobody has liked this post so far
Nasensportler wrote on 26.12.2020 at 21:43: Hello,
on 24.12.2020 there were 10 freespins for Fruitshop Christmas Edition at Energycasino. I used it to spin a few euros (unfortunately I can't remember how much, but I think it was around five euros) and stayed on the slot to use the bonus. After I was kicked out of the game about 20 times with the message that the game is not available or something like that, I switched to Gonzo's Quest. At that time I had about 13 or 14€ on my account and still 11,40€ to convert. At Gonzo's Quest I got 2x in the bonus round and had then about 130€ real money in the account... so I gambled a bit more and then requested about 100€ to be paid out to my bank account. Bank account because I had not yet deposited anything at Energycasino. Today I wanted to look at the status of the withdrawal and received when trying to log in only the message that my account is locked. Have also not received an email why I was locked
Therefore, I can only estimate the above amounts because I can no longer look in my account 👍.

I'm now also not about the 100 €... they should keep the hundred if they have it so necessary
But it annoys me that such actions as the Advent calendar are offered and if you then manage to implement what you are simply blocked
Does not exactly testify to high liquidity of the casino if they have such a need
😂

They probably want you to verifciert, that would be the only reason I would think of. Even if it is sad again.

This post has been translated automatically

Caro
Expert

[solved] Account locked after requested payout...

13th Jan. 2021, at 03:45 pm CET#3
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Nobody has liked this post so far
Since the TE never replied to me, I will close the thread and assume that the case is closed.

This thread was closed

This post has been translated automatically

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