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Duxcasino: Payout canceled despite method and player account being fully verified

Topic created on 09th Feb. 2024 | Page: 1 of 1 | Answers: 5 | Views: 776
xaan2012
Amateur

Payout canceled despite method and player account being fully verified

9th Feb. 2024, at 03:49 am CET#1
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Hello,

I had a hard fight with dux last month to get my bank details verified.
After this process was finally completed positively, I have received the one or other PAYOUT in the last few days without any problems ( 50,150 € ).
Yesterday evening I had a lucky strike and wanted to pay out 400 euros, then this email again.


Your payout of 400.0 EUR was canceled.


Please submit the proof of payment 2024-02-08 16:26:25 for EUR 25. This must contain your name, the transaction amount, the name of the recipient, the transaction ID and the time and date

This process was completed less than 2 weeks ago.
Why is proof being requested again?
I have provided proof of several depositors by screen and the Verification was confirmed to me personally.
I find this very unpleasant and nothing has changed, the same bank details etc. and withdrawals have gone through without any problems this week because they were verified long ago....

Edit by Julian: Font color has been adjusted

This post has been translated automatically

roccoammo11
Expert

Payout canceled despite method and player account being fully verified

9th Feb. 2024, at 07:30 am CET#2
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You've probably won too much there..they're just taking the p**s & you know you can't do anything about it because it's actually illegal to play there..just send it to them again and don't do them the favor and gamble everything away again.they're just waiting for it

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xaan2012
Amateur

Payout canceled despite method and player account being fully verified

9th Feb. 2024, at 11:17 am CET#3
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roccoammo11 wrote on 09.02.2024 at 07:30: You've probably won too much there..they're just taking the p**s & know you can't do anything about it because it's actually illegal to play there..send it to them again and don't do them the favor and gamble everything away again.they're just waiting for it

Thanks for the answer. I strongly assume it's a stalling tactic so that it gets gambled away again.

On the other hand, it's absolutely not okay, because the Verification for the bank account has long been positively confirmed.
Basically, the claims are not valid and they should finally realize that. Can't go on and on....

This post has been translated automatically

Julian
Elite

Payout canceled despite method and player account being fully verified

9th Feb. 2024, at 11:32 am CET#4
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Hey xaan2012,

I just left you a message via Communicator

This post has been translated automatically

xaan2012
Amateur

Payout canceled despite method and player account being fully verified

10th Feb. 2024, at 04:22 pm CET#5
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The issue has now been successfully resolved.

I still advise everyone not to play at dux or other N1 Casinos.
What goes on there is pure scam in my opinion more than dubious.

Thanks for the help Julian

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Donnie
Elite

Payout canceled despite method and player account being fully verified

10th Feb. 2024, at 04:27 pm CET#6
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xaan2012 wrote on 10.02.2024 at 16:22: So the issue is now successfully resolved.

I still advise everyone not to play at dux or other N1 Casinos.
What goes on there is pure scam in my eyes more than dubious.

Thanks for the help Julian

But it's been like this for a while and is no surprise😉

This post has been translated automatically

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