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Duxcasino: [gellst] New arbitrary method by Dux to avoid payout?

Topic created on 16th Jun. 2023 | Page: 1 of 1 | Answers: 9 | Views: 1,313
BinGOLDiG
Expert

[gellst] New arbitrary method by Dux to avoid payout?

16th Jun. 2023, at 09:36 am CEST#1
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Yesterday, there were the 20 Deposit free spins at dux from which I have played a whole 2.40 € and could then also successfully waggern 40x!
After that, my balance was minimized to exactly 50 € real money, which are accordingly also available for withdrawal... So it was in any case always in the past!

So I have given 46€ in payout and have received today this email :

In order to cash out, a player must play through the active deposit amounts at least three times before cashing out. This procedure is in accordance with anti-money laundering practices. You have so far collected €37.25 out of €60. We have cancelled the pending withdrawal for you so that you can start wagering the money.

So I went to the livechat and described the situation again in detail to the support and he wrote me exactly the same text again.
I also read through the bonus conditions again whether maybe somewhere what is written about it but there is also nothing about the fact that you have to implement after successful conversion of Bonus money to real money this also 3 times!

This rule is also completely new to me! I have already often money through free spins Auszahlen lassen and always immediately after the waggern because the max cashout from free spins is always limited to 50 €.

I do not understand what this is all of a sudden! Did I miss something or is that really so regulation with them and I had so far only always lucky that was not paid attention before?
I mean, that has nothing at all to do with the anti-money laundering law if you can withdraw money that you did not have before 😅

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T0uchTheSky
Elite

[gellst] New arbitrary method by Dux to avoid payout?

16th Jun. 2023, at 10:15 am CEST#2
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The N1 Group again ^^ In other MGA casinos it is enough to convert the real money only 1x, but with them you have to convert 3x, so that can not be a requirement of the licensing authority.

And in this case it's Bonus money that became real money by wagering, so it's nonsense to talk about money laundering...

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DieWunderharke5000
Top Member

[gellst] New arbitrary method by Dux to avoid payout?

16th Jun. 2023, at 10:51 am CEST#3
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That sounds to me as if you had at some point deposited 20€, played for 37.25€ and then but not on completely 0. Couple of cents still had and therefore the old required turnover is not yet reached.

Can that be perhaps? Would at least also explain the smooth sum of 3x20=60.

This post has been translated automatically

gamble1
Icon

[gellst] New arbitrary method by Dux to avoid payout?

16th Jun. 2023, at 11:04 am CEST#4
1 Like

Liked this post: Avatar von BinGOLDiG BinGOLDiG

BinGOLD wrote on 16.06.2023 at 09:36 clock: Yesterday there were yes the 20 Deposit free spins at dux from which I have earned a whole 2.40 € and could this then also 40x successfully waggern!
After that, my balance was minimized to exactly 50 € real money, which are accordingly also available for payout... So it was in any case always in the past!

So I have given 46€ in payout and have received today this email :

In order to cash out, a player must play through the active deposit amounts at least three times before cashing out. This procedure is in accordance with anti-money laundering practices. You have so far collected €37.25 out of €60. We have cancelled the pending withdrawal for you so that you can start wagering the money.

So I went to the livechat and described the situation again in detail to the support and he wrote me exactly the same text again.
I also read through the bonus conditions again if maybe somewhere what is written but there is also nothing about the fact that you have to implement after successful conversion of Bonus money to real money this also 3 times!

This rule is also completely new to me! I have already often money through free spins Auszahlen lassen and always immediately after the waggern because the max cashout from free spins is always limited to 50 €.

I do not understand what this is all of a sudden! Did I miss something or is that really so regulation with them and I had so far only always lucky that was not paid attention before?
I mean, that has nothing at all to do with the anti-money laundering law if you can withdraw money you did not have before 😅

So I know the 3 times rule was also often canceled at Pino the payout but with a Nodep bonus it would be new to me because you have no deposit that you would have to convert can only be a mistake

This post has been translated automatically

BinGOLDiG
Expert

[gellst] New arbitrary method by Dux to avoid payout?

16th Jun. 2023, at 11:09 am CEST#5
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No!
Had also received a no Deposit bonus before!
My last deposit was in April...

I also felt the reaction of the support strange!
I have somehow the assumption that Germany at the, not German licensed casinos are on the hit list due to the new license, so they are unwilling to continue to pay us out? Because with all the reclamations that come in from Germany, you would think that we were given a very special status, which we now get to feel 🤷‍♀️

This post has been translated automatically

gamble1
Icon

[gellst] New arbitrary method by Dux to avoid payout?

16th Jun. 2023, at 11:48 am CEST#6
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BinGOLD wrote on 06/16/2023 at 11:09: No!
Had received a no Deposit bonus before that too!
My last deposit was in April...

I also found the reaction from the support strange!
I have somehow the assumption that Germany at the, not German licensed casinos are on the hit list due to the new license, so they are unwilling to continue to pay us out? Because with all the reclamations that are coming in from Germany, you would think that we have been given a very special status that we are now feeling 🤷‍♀️

Sure, word will get out about what some Germans are doing but it would be easier for a casino to just kick us Germans than to damage their reputation if word gets out about it on GJ and the other forums

Write because of the problem but times the manager of Dux / pino here then you will certainly help

This post has been translated automatically

BinGOLDiG
Expert

[gellst] New arbitrary method by Dux to avoid payout?

16th Jun. 2023, at 12:00 pm CEST#7
1 Like

Liked this post: Avatar von gamble1 gamble1

gamble1 wrote on 16.06.2023 at 11:48 am:
Sure word will get around what some Germans are doing but it would be easier for a casino to just kick us Germans than to damage their reputation if word gets around on GJ and the other forums

Write because of the problem but times the manager of Dux / Pino here then you will certainly helped

Aah yes.. Good idea 💡 thanks 👍

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DieWunderharke5000
Top Member

[gellst] New arbitrary method by Dux to avoid payout?

17th Jun. 2023, at 01:09 pm CEST#8
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BinGOLD wrote on 06/16/2023 at 11:09: No!
Had received a no Deposit bonus before that too!
My last deposit was in April...

Was your last deposit in April by any chance 20€? Would at least explain the 60 turnover and then it would probably be a bug in the system and the support staff just doesn't have access to the whole system and can't see that.


Or have you had success in the meantime?

This post has been translated automatically

BinGOLDiG
Expert

[gellst] New arbitrary method by Dux to avoid payout?

20th Jun. 2023, at 04:56 pm CEST#9
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DieWunderharke5000 wrote on 06/17/2023 at 13:09:

Was your last Deposit in April by any chance 20€? Would at least explain the 60 sales and then it would probably be a bug in the system and the support staff simply does not have access to the entire system and can not see that.


Or have you had any success in the meantime?

Yes Caro has written to the management for me and it was then but now paid out

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Caro
Expert

[gellst] New arbitrary method by Dux to avoid payout?

26th Jun. 2023, at 02:08 pm CEST#10
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After BinGOLD received the payout, I can close the thread.

This thread was closed

This post has been translated automatically

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