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[gellst] New arbitrary method by Dux to avoid payout?
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After that, my balance was minimized to exactly 50 € real money, which are accordingly also available for withdrawal... So it was in any case always in the past!
So I have given 46€ in payout and have received today this email :
In order to cash out, a player must play through the active deposit amounts at least three times before cashing out. This procedure is in accordance with anti-money laundering practices. You have so far collected €37.25 out of €60. We have cancelled the pending withdrawal for you so that you can start wagering the money.
So I went to the livechat and described the situation again in detail to the support and he wrote me exactly the same text again.
I also read through the bonus conditions again whether maybe somewhere what is written about it but there is also nothing about the fact that you have to implement after successful conversion of Bonus money to real money this also 3 times!
This rule is also completely new to me! I have already often money through free spins Auszahlen lassen and always immediately after the waggern because the max cashout from free spins is always limited to 50 €.
I do not understand what this is all of a sudden! Did I miss something or is that really so regulation with them and I had so far only always lucky that was not paid attention before?
I mean, that has nothing at all to do with the anti-money laundering law if you can withdraw money that you did not have before 😅
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[gellst] New arbitrary method by Dux to avoid payout?
Nobody has liked this post so far
And in this case it's Bonus money that became real money by wagering, so it's nonsense to talk about money laundering...
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[gellst] New arbitrary method by Dux to avoid payout?
Nobody has liked this post so far
Can that be perhaps? Would at least also explain the smooth sum of 3x20=60.
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[gellst] New arbitrary method by Dux to avoid payout?
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BinGOLDiG
So I know the 3 times rule was also often canceled at Pino the payout but with a Nodep bonus it would be new to me because you have no deposit that you would have to convert can only be a mistake
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[gellst] New arbitrary method by Dux to avoid payout?
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Had also received a no Deposit bonus before!
My last deposit was in April...
I also felt the reaction of the support strange!
I have somehow the assumption that Germany at the, not German licensed casinos are on the hit list due to the new license, so they are unwilling to continue to pay us out? Because with all the reclamations that come in from Germany, you would think that we were given a very special status, which we now get to feel 🤷♀️
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[gellst] New arbitrary method by Dux to avoid payout?
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Sure, word will get out about what some Germans are doing but it would be easier for a casino to just kick us Germans than to damage their reputation if word gets out about it on GJ and the other forums
Write because of the problem but times the manager of Dux / pino here then you will certainly help
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[gellst] New arbitrary method by Dux to avoid payout?
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gamble1
Aah yes.. Good idea 💡 thanks 👍
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[gellst] New arbitrary method by Dux to avoid payout?
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Was your last deposit in April by any chance 20€? Would at least explain the 60 turnover and then it would probably be a bug in the system and the support staff just doesn't have access to the whole system and can't see that.
Or have you had success in the meantime?
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[gellst] New arbitrary method by Dux to avoid payout?
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Yes Caro has written to the management for me and it was then but now paid out
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[gellst] New arbitrary method by Dux to avoid payout?
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This thread was closed
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