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Duxcasino: [solved] DUX payout problem

Topic created on 04th Apr. 2023 | Page: 1 of 1 | Answers: 4 | Views: 1,025
Schlumpi1010
Rookie

[solved] DUX payout problem

4th Apr. 2023, at 08:21 pm CEST#1
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Hello dear ones, currently have problems with Dux. Actually I was always quite happy with Dux, never had any problems. Support always friendly and helpful and payouts done within 30 minutes. Now I have requested a small withdrawal via Neteller last week on March 29, supposedly it is also approved by Dux, but until today the money is not there. On inquiry in the chat come now for a week always only the standard texts, I should be patient, it can take up to 5 working days, from their side everything is ok and to crown it today it can take up to 6 working days. Tomorrow then probably 7. Meanwhile I'm just annoyed because every time the same text comes instead of maybe times one checks where the now the payment is stuck. I mean, everything can happen but then you should be anxious to look and check what it is. Because Netellerauszahlung do not need 6 business days. I really feel like I've been had. Has anyone ever had similar problems?

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Slot_Star
Top Member

[solved] DUX payout problem

4th Apr. 2023, at 11:30 pm CEST#2
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Which payment method?

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T0uchTheSky
Elite

[solved] DUX payout problem

4th Apr. 2023, at 11:55 pm CEST#3
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Schlumpi1010 wrote on 04.04.2023 at 20:21: Hello dear ones, currently have problems with Dux. Actually I was always quite happy with Dux, never had any problems. Support always friendly and helpful and payouts done within 30 minutes. Now I have requested a small withdrawal via Neteller last week on March 29, supposedly it is also approved by Dux, but until today the money is not there. On inquiry in the chat come now for a week always only the standard texts, I should be patient, it can take up to 5 working days, from their side everything is ok and to crown it today it can take up to 6 working days. Tomorrow then probably 7. Meanwhile I'm just annoyed because every time the same text comes instead of maybe times one checks where the now the payment is stuck. I mean, everything can happen but then you should be anxious to look and check what it is. Because Netellerauszahlung do not need 6 business days. I really feel like I've been had. Has anyone ever had similar problems?



If the money is not credited, the support actually tells you to wait 5 days and if the money is still not there, you should send a statement from Neteller and they check that.

That the support of DUX does not tell you something like that is a bit strange. Maybe you send an account statement from Neteller by mail there, and say that the money is still not there and they should check it.

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Schlumpi1010
Rookie

[solved] DUX payout problem

5th Apr. 2023, at 08:58 am CEST#4
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T0uchTheSky wrote on 04/04/2023 at 23:55:


If the money is not credited, support actually tells you to wait 5 days and if the money is still not there, you should send a statement from Neteller and they will check .

That the support of DUX does not tell you something like that is a bit strange. Maybe you send an account statement from Neteller by mail there, and say that the money is still not there and they should check it.

Thanks for the Tip, will do that right now.

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Caro
Expert

[solved] DUX payout problem

24th Apr. 2023, at 09:08 am CEST#2
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When entering the Neteller address (email) Schlump1010 happened a typo and after 14 days the withdrawal was automatically canceled and posted back to her player account. She has now made a new withdrawal to the correct Neteller account in order.

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