Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Duxcasino: DUX Casino -error in game Jack Megaways- money just gone several times-

Topic created on 15th Jan. 2022 | Page: 1 of 2 | Answers: 13 | Views: 3,566
Rantanplan
Rookie

DUX Casino -error in game Jack Megaways- money just gone several times-

15th Jan. 2022, at 04:59 am CET#1
0 Likes

Nobody has liked this post so far
Good morning,

i have a problem in DUX Casino. Have been playing "Jack Megaways" very often lately. Mostly on 20 cents, but also higher stakes. Most of the time I played my small deposit
in small stakes played down, while I repeatedly noticed that at about 1-2 euros rest after the spin suddenly popped up an error message and I was directed back to the lobby.

After that my balance was always only a few cents. Normally, if the balance is too small, a message should pop up that my balance is not enough and no error message
Message. I then wrote to the support, but they said that I had just played down my balance normally and that there would be no abnormalities.
Have then accepted the so, it was myst also only a very small amount that had simply disappeared and I was really already doubting myself.

Now I just had the same error again, but this time around 40 euros were suddenly gone (60 cents Dreh's) and I had again only a few cents in the account. I directly contacted the support again. This could determine but again only no abnormalities. This always happens when this error message comes and I am thrown out of the game in the lobby.

What can I do now from my side so that this error is fixed and I can claim the lost euros from the last time.
Support wanted to send me the bet history, but to look through it is very time consuming for me. A screenshot I could not make because I was directly in the lobby
was led.

For good advice except not to play there anymore I would be grateful.

This post has been translated automatically

Niroht
Experienced

DUX Casino -error in game Jack Megaways- money just gone several times-

15th Jan. 2022, at 08:48 am CET#2
0 Likes

Nobody has liked this post so far
Rantanplan wrote on 01/15/2022 at 04:59: Good morning,

have a problem in DUX Casino. Have been playing "Jack Megaways" very often lately. Mostly on 20 cents, but also higher stakes. Most of the time I have played down my small deposit
in small stakes played down, while I repeatedly noticed that at about 1-2 euros rest after the spin suddenly popped up an error message and I was directed back to the lobby.

After that my balance was always only a few cents. Normally, if the balance is too small, a message should pop up that my balance is not enough and no error message
Message. I then wrote to the support, but they said that I had just played down my balance normally and that there would be no abnormalities.
Have then accepted so, it was myst also only a very small amount that had simply disappeared and I was really already doubting myself.

Now I just had the same error again, but this time around 40 euros were suddenly gone (60 cents Dreh's) and I had again only a few cents in the account. I directly contacted the support again. This could determine but again only no abnormalities. This happens but always when this error message comes and I am thrown out of the game in the lobby.

What can I do now from my side so that this error is fixed and I can claim the lost euros from the last time.
Support wanted to send me the bet history, but to look through it is very time consuming for me. A screenshot I could not make because I was directly in the lobby
was led.

For good advice except not to play there anymore I would be grateful.

You mean the slot from Iron dog or?
If so,
Had a similar problem with the Christmas Megaways slot
Bonus buy 50€,last spin game crashed at 80€ win with error message and gone on restart. Of course the win as well. In the course it said blah, blah Incorrectly settled
Go in the slot on the game history and make a screenshot. Email with screenshot to the casino and the request to review and forward to the developer so Iron dog.
After about 7-10 days no feedback from the casino received, Caro from Gamblejoe had helped me by asking the casino and a few days later I was credited the profit of 89 €.

So in the course of the slot it should be possible for you to find something else
40 euros do not simply disappear

This post has been translated automatically

Rantanplan
Rookie

DUX Casino -error in game Jack Megaways- money just gone several times-

15th Jan. 2022, at 11:22 am CET#3
0 Likes

Nobody has liked this post so far
Thorin2017 wrote on 15.01.2022 at 08:48
You mean the slot from Iron dog or?
If so,
Had a similar problem with the Christmas megaways slot
Bonus buy 50€,last spin game crashed at 80€ win with error message and gone on restart. Of course the win as well. In the course it said blah, blah Incorrectly settled
Go in the slot on the game history and make a screenshot. Email with screenshot to the casino and the request to review and forward to the developer so Iron dog.
After about 7-10 days no feedback from the casino received, Caro from Gamblejoe had helped me by asking the casino and a few days later I was credited the profit of 89 €.

So in the course of the slot it should be possible for you to find something else
40 euros do not simply disappear

Thank you for your answer. Yes exactly the slot from Iron Dog. Have now looked at the game history directly in the slot, bets and winnings I get displayed, but no current balance at the time. Screenshot I have created and will forward this times to the support.

As I have already described, the problem occurred a few times in the last few weeks. It is impossible to track all this, except for the incident tonight. Even if only small amounts disappeared there.

I am even very sure to be able to reproduce the error, as often as it occurred lately. But for that I would have to Deposit again

This post has been translated automatically

Rantanplan
Rookie

DUX Casino -error in game Jack Megaways- money just gone several times-

16th Jan. 2022, at 06:20 pm CET#4
0 Likes

Nobody has liked this post so far
So, I chatted with the support for an hour today. It is simply said that according to their records there was no error and I would have simply played down my money carelessly. But I am not stupid, was neither drunk nor anything else. The first times (a total of >5) where this has happened I swallowed it (it was only about 1-2 euros), but to the said incident I am 100% sure. I still had money left over for another slot that I really wanted to play.

They could send me my long game history, but I didn't want to do that. But they will definitely not forward it to the Provider Iron Dog. There would be no error.

Maybe the manager of the DUX Casino can take care of me, he should also be registered here?

So far I was super satisfied with DUX, good game offer, simple super fast payouts, etc., but in the end I'm put here as "stupid" and I just would not have noticed how much I have played Also impertinent in my opinion my request to forward it to the provider for review.

This post has been translated automatically

Caro
Expert

DUX Casino -error in game Jack Megaways- money just gone several times-

16th Jan. 2022, at 07:32 pm CET#5
1 Like

Liked this post: Avatar von Rantanplan Rantanplan
Hey Rantanplan, I have forwarded your thread to the manager. Will also send you a message via Communicator. Greetings

This post has been translated automatically

Niroht
Experienced

DUX Casino -error in game Jack Megaways- money just gone several times-

16th Jan. 2022, at 07:58 pm CET#6
1 Like

Liked this post: Avatar von Rantanplan Rantanplan
Caro wrote on 01/16/2022 at 19:32: Hey Rantanplan, I forwarded your thread to the manager. Will also send you a message via Communicator in a minute. Greetings

👍👍✌️You are the best!

This post has been translated automatically

Rantanplan
Rookie

DUX Casino -error in game Jack Megaways- money just gone several times-

16th Jan. 2022, at 11:39 pm CET#7
0 Likes

Nobody has liked this post so far
Caro wrote on 01/16/2022 at 19:32: Hey Rantanplan, I forwarded your thread to the manager. Will also send you a message via Communicator in a minute. Greetings

Thanks a lot

This post has been translated automatically

Dux_Pino_Casino
Rookie

DUX Casino -error in game Jack Megaways- money just gone several times-

20th Jan. 2022, at 11:09 am CET#8
2 Likes

Liked this post: Avatar von garfield68 garfield68, Avatar von Rantanplan Rantanplan
Rantanplan wrote on 01/15/2022 at 04:59: Good morning,

have a problem in DUX Casino. Have been playing "Jack Megaways" very often lately. Mostly on 20 cents, but also higher stakes. Most of the time I have played down my small deposit
in small stakes played down, while I repeatedly noticed that at about 1-2 euros rest after the spin suddenly popped up an error message and I was directed back to the lobby.

After that my balance was always only a few cents. Normally, if the balance is too small, a message should pop up that my balance is not enough and no error message
Message. Then I wrote to the support, but they said that I had just played down my balance normally and there would be no abnormalities.
Have then accepted the so, it was myst also only a very small amount that had simply disappeared and I was really already doubting myself.

Now I just had the same error again, but this time around 40 euros were suddenly gone (60 cents Dreh's) and I had again only a few cents in the account. I directly contacted the support again. This could determine but again only no abnormalities. This always happens when this error message comes and I am thrown out of the game in the lobby.

What can I do now from my side so that this error is fixed and I can claim the lost euros from the last time.
Support wanted to send me the bet history, but to look through it is very time consuming for me. A screenshot I could not make because I was directly in the lobby
was led.

For good advice except not to play there anymore I would be grateful.

Dear User,

first of all we would like to apologize for the slight delay. We have forwarded your case to the game Provider and have asked for clarification as this should definitely not happen. At the same time we have credited you the amount including a small gift (to avoid further delay) and hope that we could solve the case to your satisfaction.

Best regards,

Duxcasino team

This post has been translated automatically

Anonym

DUX Casino -error in game Jack Megaways- money just gone several times-

20th Jan. 2022, at 07:44 pm CET#2
0 Likes

Nobody has liked this post so far
Wow that is of course a great service

This post has been translated automatically

Rantanplan
Rookie

DUX Casino -error in game Jack Megaways- money just gone several times-

20th Jan. 2022, at 08:52 pm CET#3
0 Likes

Nobody has liked this post so far
First of all, thank you for the quick unproblematic solution to my problem

But all the previous rounds where the error occurred and I lost money could not be reconstructed ? It was each time between 1-2 euros but they also add up. Perhaps the Provider Iron Dog can still see here the game history or games with error.

Unfortunately I had the same error earlier in the game Carnival Queen. Unfortunately, I can't see the game progress directly in the game, because then I get an error message and have to restart the game. The game was exactly at 16:22. Here my remaining balance of over 3 euros has shrunk from one moment to the other to 0.18 cents

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 03:27 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately