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Duxcasino: Dux Casino Cashout Cancelled

Topic created on 12th Oct. 2023 | Page: 1 of 2 | Answers: 23 | Views: 2,802
yildir
Rookie

Dux Casino Cashout Cancelled

12th Oct. 2023, at 11:34 pm CEST#1
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Today I got 20 free spins without Deposit and won 0.40€.

I managed to wager 40 times so I wagered 16€ and my balance was 31.23€ I gave it for withdrawal.

I must also mention my balance before I claimed this bonus was 0.00€

My withdrawal was rejected and I received this mail;

In order to make a withdrawal, a player must play through the active deposited amounts at least 3 times prior to withdrawal. This procedure is in line with anti-money laundering practices. You've done 0 € out of150 € so far. We have canceled the withdrawal you had pending now, so you can start wagering the funds.

My last deposit was 50€ which I also lost on October 3rd.

They want me to wager with the money I won today from my 20 deposit free spins that I already lost!

Edit by Julian: Font color has been adjusted

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gamble1
Icon

Dux Casino Cashout Cancelled

12th Oct. 2023, at 11:50 pm CEST#2
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This is a thinking error of the person who handles your payout I had with the Cashback at Pino a few weeks ago the support did not want to understand it but Caro has explained it to the manager so you best contact Julian times

With me it was namely so: I had played and my balance was on 0.0 then cashback activated and had to convert there I think 150 what I have also done and then came the same reason as with you with the amount of the last Deposit and I have tried several times to explain to the support what is going on but it has only worked when the management has taken care of it has also admitted an error of the agent who has processed the payment

In the end it was solved without any problems and since DUX and Pino belong together it will be solved well in your case

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yildir
Rookie

Dux Casino Cashout Cancelled

13th Oct. 2023, at 06:41 am CEST#3
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I had this problem for the second time. Last week I deposited 20€ and received 200 free spins.

Have first the 20€ runtergezockt my balance was 0.00€ then the 200 free spins activated and converted. I then gave 315.50€ for withdrawal which has been rejected with the reason I would still have to convert my Deposit of 20€.

I have tried several times to explain the chat staff that the win comes from the 200 free spins and that I had already lost my 20€ before.

He did not want to understand it and I have gambled away out of anger and frustration the 315.50€ which was stupid of me.

But now even if it is only 31.23€ I want to pay it out because anyway max win 50€ are because it comes from a no deposit freespins.

Also this time I tried to explain everything to the chat staff but he just stubborn and says I several times I would have to convert my last deposit yet 🤦

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gamble1
Icon

Dux Casino Cashout Cancelled

13th Oct. 2023, at 07:59 am CEST#4
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yildir wrote on 13.10.2023 at 06:41: I had the problem now for the second time. Last week I deposited 20€ and received 200 free spins.

Have first downgezockt the 20€ my balance was 0.00€ then the 200 free spins activated and converted. I then gave 315.50€ for withdrawal which has been rejected with the reason I would still have to convert my Deposit of 20€.

I have tried several times to explain the chat staff that the win comes from the 200 free spins and that I had already lost my 20€ before.

He did not want to understand it and I have gambled away out of anger and frustration the 315.50€ which was stupid of me.

But now even if it is only 31.23€ I want to pay it out because anyway max win 50€ are because it comes from a no deposit freespins.

Also this time I tried to explain everything to the chat staff but he just stubborn and says I several times I would have to convert my last deposit yet 🤦

They do not understand that was with me also so or it is really incorrectly displayed in the system which can also be so get in touch with Julian he should send the thread here to the management

In the other case why have you gambled away the whole 300 when you should only convert 20 ?

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Paddington
Expert

Dux Casino Cashout Cancelled

13th Oct. 2023, at 08:01 am CEST#5
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The support staff are also rarely stupid. You really wonder what kind of people they are....

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yildir
Rookie

Dux Casino Cashout Cancelled

13th Oct. 2023, at 08:02 am CEST#6
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I should convert 60€ for the 20€ what I had deposited and already lost. This has annoyed me so much that the employee has been so stubborn that I just kept playing and in the end lost everything 🤦

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yildir
Rookie

Dux Casino Cashout Cancelled

15th Oct. 2023, at 12:19 pm CEST#7
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So far nothing is happening I have already contacted Julian. I think because we have weekend.

What I also wonder is that I want my already lost 50€ still wagere with my free play win. They tell me but I would have to wager 150€ so 50€ times 3x.

I have already before I have lost this 50€ with it Slots played and certainly over 100€ had already gewagert. Even if I bet without a win this 50€ already makes it yes a third already from the wager.

From this you can see how clueless the people from support are. The claim although I am determined in 10 N1 Limited Casinos Vip player I would not know the terms and conditions, which I know in and by heart now because of such support staff.

I have already written to 3 support staff and have given up hope. Either the Dux Manager can help me here or I also gamble away for the second time this credit and block my account in all N1 Limited Casinos, so slowly have the snout full.

Also I expect as a compensation a nice compensation for my 315.50€ what is lost because of wrong information from the support.

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upola
Legend

Dux Casino Cashout Cancelled

15th Oct. 2023, at 12:50 pm CEST#8
1 Like

Liked this post: Avatar von Langhans_innen Langhans_innen


I also expect a nice compensation for my 315.50€ which is lost because of wrong information from the support.



What you expect is one thing, what you get is quite another.

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Langhans_innen
Expert

Dux Casino Cashout Cancelled

15th Oct. 2023, at 01:11 pm CEST#9
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yildir wrote on 10/15/2023 at 12:19 PM:

Likewise I expect as a reparation a nice compensation for my 315.50€ what is lost because of wrong information from the support.

with interest but...that takes a few days now

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yildir
Rookie

Dux Casino Cashout Cancelled

15th Oct. 2023, at 03:28 pm CEST#10
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Dux Casino has clearly not only once even several times with different employees tried to convert an already lost egg payment from me.

For this they have several times rejected my withdrawals. And have told me no payout before you your last Deposit even if you have already lost it nothing converted. And they wanted me to convert it with the money I have already converted once as a Deposit bonus once no deposit bonus.

They said to me now they have credit so they can convert it. What clearly violates the terms and conditions. Not only we but also Dux Casino must adhere to the Agbs.

The last pointless comments I now simply skim.

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Donnie
Elite

Dux Casino Cashout Cancelled

15th Oct. 2023, at 03:52 pm CEST#11
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Don't play in such dirty casinos anymore, the whole N1 group is garbage

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gamble1
Icon

Dux Casino Cashout Cancelled

15th Oct. 2023, at 07:21 pm CEST#12
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Liked this post: Avatar von yildir yildir
Donnie wrote on 15.10.2023 at 15:52: Does not play more in such dirt casinos, the whole N1 group is garbage

Dux and Pino are independent casinos and the only ray of hope with the N1 Casino group they are a bit screwy but Caro could always help me last time I even got an apology for the stress (free spins) and when I found them unsatisfactory Caro even asked again and then they even refunded the money I lost because of the misinformation


This is customer friendly and I have not experienced for ages at any other casino so Pino is my No. 1 casino currently

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yildir
Rookie

Dux Casino Cashout Cancelled

15th Oct. 2023, at 09:38 pm CEST#13
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That's exactly how it should be. I'm glad that everything has cleared up with you in the end and expect just as a solution for my case.

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yildir
Rookie

Dux Casino Cashout Cancelled

17th Oct. 2023, at 05:09 pm CEST#14
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Julian had contact with the contact person he forwarded it internally yesterday morning. I requested a payout today at noon and it was rejected this time with this message:



Hello, xxx!
Your payment of 31.23 EUR has been canceled.

In order to make a withdrawal, a player must play through the active deposited funds at least 3 times before cashing out. This procedure is in accordance with anti-money laundering practices. You have made €116.40 from €150 so far. We have now cancelled the withdrawal you had pending so that you can start betting the money.




So they are a step further and have something noticed that I would not 150€ but 33.70€ to Wagern for my last Deposit of 50€ what but is already lost. 🤦

Now they would have to finally get on it that they have made 2 times the mistake and have required me to wager two times a deposit which is already lost with funds from me that had nothing to do with the deposit.

Edit by Andre: font color adjusted

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yildir
Rookie

Dux Casino Cashout Cancelled

18th Oct. 2023, at 03:33 pm CEST#15
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For 3 days, the manager has no longer reported I have now tried after my withdrawal has been rejected several times with my balance of 31.23 € to simply implement the remaining wager of 33.60 €.

Unfortunately, I have not managed to reach the minimum payout of 20 € after the convert. Thus, I have now lost a total of 346.73€ because I have simply been unfairly denied my withdrawals!

Now I'm curious whether the manager is still in touch and what he has to say.

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