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Dunder: [solved] Dunder does not pay out, what to do if due to marriage the name no longer matches casinoanmeldung (Page 2)

Topic created on 07th Nov. 2019 | Page: 2 of 3 | Answers: 24 | Views: 4,794
Anonym

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 06:49 pm CET#11
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do not stress everything will be fine
Just upload the document with the new name they have to understand it and when you then in the future payouts active you are just with the new name already verified

all the best to you both, with the 14 days was just a joke )

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Anonym

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 06:59 pm CET#12
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but keep your own account! in no (!) case throw everything together, because love and so... (hope you do not take me the unsolicited "tip" krumm, one can rarely need something like that, but is unfortunately a self not heeded advice...)

otherwise in all good luck.

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

8th Nov. 2019, at 03:54 pm CET#13
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Also today I have an update for you.
Yesterday evening I decided to send Dunder a completely new email, with a new reference number.
No sooner said than done. Today I got the answer that my account could not be verified because the logo of the bank on the account statement is not visible and the URL is not recognizable. In addition, it is not clear that there is a Dunderbuchung to see. So I have now sent the desktop version of my online banking account statement as idiot-proof as possible as a sceenshot in which the logo, my name and the URL are to be seen and have made other bookings unrecognizable so that only the Dunderbuchung is to be seen. Honestly, I have never had it so cumbersome with any casino. But if it works now, it was worth the 10000€ to me

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

8th Nov. 2019, at 04:00 pm CET#14
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redfoxx wrote on 07.11.2019 at 18:59: but keep your own account! in no (!) case everything together, because love and so... (hope you take me the unasked "tip" not krumm, you can rarely need something like that, but is unfortunately a self not heeded advice...)

otherwise in all good luck.

I had not intended

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

8th Nov. 2019, at 04:11 pm CET#15
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kzm32 wrote on 07.11.2019 at 18:49: do not stress everything will be fine
Just upload the document with the new name they have to understand it and if you then in the future Auszahlungen tätigst you are just with the new

Just got another mail:

Hi Tina,

I hope you are well!

I am writing to you today regarding your Verification here at Dunder. First of all I would like to congratulate you on your win.

As I can see there were some problems with your withdrawal.
Please note that your account has not been suspended due to the amount of the withdrawal or the verification process

Confirmation of name change- Such as a marriage certificate
Proof of payment/ proof of ownership of payment method
A bank statement or copy of your credit or debit card (front and back). The bank statement must show your full name, address, account details and bank logo.
Unfortunately, the already sent statement cannot be accepted.


We will then update your name in your account and confirm your withdrawal.
You are welcome to contact us through chat once you have uploaded the documents in your account and we will expedite the process for you

Now I also send it again and hope that it was then plenty of papers. But honestly, you read on the net so about papers they may not require etc.. And that it will be unproblematic to verify.... I found that anything but unproblematic and somehow I make myself totally naked in front of them

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

9th Nov. 2019, at 08:04 pm CET#16
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So you dear ones,
Here from me again an update.
I get a daily mail from Dunder, always after I compose and send daily 1. After the last mail that I should please send the marriage certificate or the name change and did this, my complete Verification at Dunder was set to zero and I got a message, Hey Tina it's time for your verification. So slowly I feel completely fooled. I have now made one last attempt and sent ALL documents again collected with the explanation with marriage, name, etc.... if that does not work I do not know what to do. I think it's really unfair that you can Deposit for months and finally you get nothing out if you win...

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

10th Nov. 2019, at 01:36 pm CET#17
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TinaBambina wrote on 09/11/2019 at 20:04: So dear ones,
Here from me again an update.
I get a daily mail from Dunder, always after I compose and send 1 daily. After the last mail, that I should please send the marriage certificate or the name change and did this, my complete Verification at Dunder was set to zero and I got a message, Hey Tina it's time for your verification. So slowly I feel completely fooled. I have now made one last attempt and sent ALL documents again collected with the explanation with marriage, name, etc.... if that does not work I do not know what to do. I find it really unfair that you can Deposit for months and finally you get nothing out if you win...

Thank you for your email and I hope that everything is fine with you.

We do not have German support tonight. However, I can try to help you with a translator. Please note that the translation may not be 100% accurate.

Thank you for providing these documents and I have now uploaded them to your account and also added a note because of the name change so that when the appropriate department reviews your documents later, they will see the reason for the name change. It may take up to 72 hours for them to review the documents due to a heavier workload at the moment, but you will receive an email as soon as the payout has been processed, which will be immediately after the documents have been reviewed.

If you have any further questions, please do not hesitate to contact us and have a great day.

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Anonym

[solved] Dunder does not pay out, what to do if due to marriage the name no...

10th Nov. 2019, at 02:37 pm CET#18
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This is but grad really annoying I feel with you... and hope that it will soon be done

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Falko
Icon

[solved] Dunder does not pay out, what to do if due to marriage the name no...

10th Nov. 2019, at 02:57 pm CET#19
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In this case, I would then already start in other casinos where you otherwise still so play this Verification also perform. Not that you have to go through all this hassle again when you request the next withdrawal elsewhere

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

10th Nov. 2019, at 04:24 pm CET#20
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Yay, the fight was worth it! Now I am happy. Case closed

Hi Tina,


Your withdrawal has been successfully processed and your money is on its way to you!

Depending on which withdrawal method you used, your money may be with you immediately or in some cases it may take up to 3 business days. If you have not received your money within 72 hours after receiving this email, please contact us and we will help you

Payout receipt
Payout amount: 10.000,00 €
Date and Time: 11/10/2019 15:12:22

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