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Dunder: Deposit possible despite desired Seblstauschluss

Topic created on 31st Oct. 2019 | Page: 1 of 1 | Answers: 8 | Views: 1,982
Anonym

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 11:43 am CET#4
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Nobody has liked this post so far
As mentioned, I had requested a sebstauschluss in an online casino by mail. This was also confirmed to me
Nevertheless, I was able to Deposit money, a total of almost 1,000 €

Now I have sent a complaint and requested a refund, because in my opinion it is an unjust enrichment of the casino. The block is now after again mail contact in. My request is since a week in the department

Has anyone had experience with this and got their money back?
Have me not in Debt yet deposited money there to get the loss out and I know, I'm also to blame there^^

Thanks in advance for your info

Hope there was no same topic. Have at least not found a thread about it

This post has been translated automatically

Eckbert
Amateur

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 12:25 pm CET#1
1 Like

Liked this post: Anonym
Blackpoison wrote on 31/10/2019 at 11:43: As mentioned, I had requested by mail a Sebstauschluss in an online casino. This was also confirmed to me
Nevertheless, I was able to Deposit money, a total of just under 1,000€

Now I have sent a complaint and requested a refund, because in my opinion it is an unjust enrichment of the casino. The block is now after again mail contact in. My request is since a week in the department

Has anyone had experience with this and got their money back?
Have me not in Debt yet deposited money there to get the loss out and I know, I'm also to blame there^^

Thanks in advance for your info

Hope there was no same topic. Have at least not found a thread about it.

First of all, which casino is it? Normally you should get the money back. Conversely, if you had won and requested a payout, they would not have been allowed to pay you out and would have returned your deposits.

This post has been translated automatically

Anonym

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 12:31 pm CET#2
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Nobody has liked this post so far
Eckbert wrote on 10/31/2019 12:25 PM
First of all which casino are you talking about? Normally you should get the money back. Conversely, if you had won and requested a withdrawal, they would not have been allowed to pay you out and would have returned your deposits.

It's about Dunder

Thank you for that info. Sounds plausible, of course, that they wouldn't have paid me out
Nevertheless, the block was not in the period, although it was confirmed to me. Only when I contacted them again was the self-exclusion then also in there

This post has been translated automatically

Cenk228
Amateur

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 01:05 pm CET#3
1 Like

Liked this post: Anonym
Blackpoison wrote on 10/31/2019 12:31 PM
It's about Dunder

Thank you for that info. Sounds plausible, of course, that they wouldn't have paid me out
Nevertheless, the block was not in during that period, although it was confirmed to me. Only when I contacted them again was the self-exclusion then also in there.

Should get the money back. Inform the MGA in case of problems.

This post has been translated automatically

upola
Legend

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 02:00 pm CET#5
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Hä where is my answer remained.
Was it deleted?

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Julian
Elite

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 02:13 pm CET#6
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upola wrote on 10/31/2019 at 14:00: Hä wo ist denn mein Antwort geblieben.
Did it get deleted?

Hey upola,

The thread creator had just created 2 threads at the same time with the same content.
One time under the forum category "Dunder" and one time under the forum category "Forum Rules".
Therefore I had to remove one of the two threads.
It was definitely not an intention to remove your post arbitrarily.

I hope it doesn't inconvenience you to re-post your post here in the thread.

This post has been translated automatically

Julian
Elite

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 02:15 pm CET#7
1 Like

Liked this post: Anonym
Welcome to the forum Blackpoison,

I have just forwarded your request to the manager and will get back to you as soon as I have received an answer.
If you have any questions, please feel free to contact me via Communicator (Private Message).

This post has been translated automatically

dunderaffiliate

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 03:55 pm CET#8
0 Likes

Nobody has liked this post so far
Blackpoison wrote on 31/10/2019 at 11:43: As mentioned, I had requested by mail a Sebstauschluss in an online casino. This was also confirmed to me
Nevertheless, I was able to Deposit money, a total of just under 1,000€

Now I have sent a complaint and requested a refund, because in my opinion it is an unjust enrichment of the casino. The block is now after again mail contact in. My request is since a week in the department

Has anyone had experience with this and got their money back?
Have me not in Debt yet deposited money there to get the loss out and I know, I'm also to blame there^^

Thanks in advance for your info

Hope there was no same topic. Have at least not found a thread about it.

Hi Blackpoison,


We are very sorry for this.
So that we can take a closer look at your case, please send us an email with your registered email address to hilfe@dunder.com

Best regards,

Dunder

This post has been translated automatically

Anonym

Deposit possible despite desired Seblstauschluss

31st Oct. 2019, at 04:00 pm CET#9
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Nobody has liked this post so far
dunderaffiliate wrote on 10/31/2019 at 3:55 pm
Hi Blackpoison,


We are very sorry for this.
So that we can take a closer look at your case, please send us an email with your registered email address to hilfe@dunder.com

Best regards,

Dunder

Hello Dunder,

i have been following this for several days and nothing is happening. Several mails have been sent back and forth and they say that the specialist department will take care of it
I would be happy to send you another mail

This post has been translated automatically

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