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Duelz: Duelz Casino

Topic created on 10th Dec. 2019 | Page: 1 of 1 | Answers: 9 | Views: 2,302
Duvnjak84

Duelz Casino

10th Dec. 2019, at 12:58 am CET#1
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I made a 100 euro Deposit and got 100 euro bonus, had to convert 6000 to be able to withdraw it, I played my way up to 2000 plus and then violated the bonus rules unknowingly by making a bonus purchase at extra chilli, the casino has taken all my money except the 100 deposited although my balance at the time of the purchased Bonuses was just under 2000 euro, what can I do, this is theft

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ruhrpott
Expert

Duelz Casino

10th Dec. 2019, at 01:03 am CET#2
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Hello,
there is nothing you can do. You have violated the bonus conditions, so it is legitimate that the casino cancels your money. Next time either play without a bonus or stick to the conditions

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Duvnjak84

Duelz Casino

10th Dec. 2019, at 01:15 am CET#3
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Was not intentional, and as I said my balance was before the purchase 2000 euros played with legitimate conditions

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ruhrpott
Expert

Duelz Casino

10th Dec. 2019, at 01:16 am CET#4
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Whether it was intentional or not does not matter at all. Nor does it matter how high the credit balance was
That was your mistake, it has to be said. Learn from it and pay attention to the conditions next time
You can even be glad that they have left your Deposit amount on the account. The casino didn't have to do that....

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v****2

Duelz Casino

10th Dec. 2019, at 05:33 am CET#5
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tuition...nothing to do and as ruhrpott already says
be glad that you got your Deposit back...
so accommodating is not every casino ! new try in another
start another casino but read the rules before....good luck

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Kleinkariert
Expert

Duelz Casino

10th Dec. 2019, at 07:56 am CET#6
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Duvnjak84 wrote on 10.12.2019 at 01:15: Was yes no intention, and as I said my balance was before the purchase 2000 euro erspielt with legitimate conditions

Interested casinos unfortunately not and some players have become accustomed to the rules and then defend them.

But you really can not do anything. Can write the MGA and the will then copy the terms and conditions and send you

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upola
Legend

Duelz Casino

10th Dec. 2019, at 09:28 am CET#7
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Either you respect or get used to the rule, or you don't gamble.

How can you accidentally buy the bonus?

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Kleinkariert
Expert

Duelz Casino

10th Dec. 2019, at 12:36 pm CET#2
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upola wrote on 10/12/2019 at 09:28: Either you observe or get used to the rule,or you daef not gamble.

How can you accidentally buy the bonus?

It wasn't by accident,he didn't know because he probably didn't read the bonus rules.

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upola
Legend

Duelz Casino

10th Dec. 2019, at 12:47 pm CET#3
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I referred to the statement "it was not intentional"...it was.

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Kleinkariert
Expert

Duelz Casino

10th Dec. 2019, at 12:55 pm CET#4
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upola wrote on 10/12/2019 at 12:47 pm: I was referring to the statement "it was not intentional"...it was.


Yes exactly, no intention to break the rule. You can't take that literally.

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