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DrückGlück: [solved] Win not paid out and not reachable! (Page 3)

Topic created on 26th Jun. 2024 | Page: 3 of 5 | Answers: 68 | Views: 3,653
L****z

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 05:44 pm CEST#31
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Langhans wrote on 26.06.2024 at 17:25:

Huh? I honestly can't keep up with you anymore. You have already converted the bonus according to your own statement and everything became real money. Then you made an AZ request and we are currently clarifying the facts. There is nothing left to wager until 11.07...and nothing will be returned to your account. The bonus is the end of the day

The TE cannot clearly state whether he has used the Risk function (cards/ladder). That would be the only logical thing to do and the €500 is probably goodwill.


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SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 05:45 pm CEST#32
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So far correct, but only €500 of the €3000 was paid out. The remaining € 2500 is missing.

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Langhans_innen
Expert

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 05:53 pm CEST#33
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Liked this post: Avatar von bigbig bigbig, Avatar von Saphira Saphira
I think this is definitely a case for the Pirate Academy. The GJ staff seems to me to be overwhelmed from A to Z

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gamble1
Icon

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 07:36 pm CEST#34
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Ok now again from the very beginning dear Jack

How much did you Deposit at that moment when it came to the bonus ? 500 € ? If no

Does the bonus have a maximum withdrawal amount? Possibly 500 € ? If no

Did you try to withdraw the 500 € manually? If yes, it could be that they didn't notice the error before the payout - unlikely but it has happened before

If no

How did the €500 come into your possession?

On the general subject:

The bonus was wagered by you after this turnover, in the event of a withdrawal, your game history will be checked to see if you have broken any rules

What is written in the terms and conditions is taken into account if it says maximum bet €5, this means that if you have now won €5 in a game, you click on Risk and click on red or black or the ladder, for example, you start a round with a €5 bet at that moment, regardless of whether you win or lose

Similarly, if you now win €1 and hit €2 by taking a risk, then €4 and €8, your bet is €8 for the casino from that moment on

To prevent such things from happening, some people ban gambling completely, but if they don't, the above calculation is applied

If it comes to this and you have committed even one offense, you don't actually have to do anything from that moment on because the casino will revoke the bonus and thus only refund your depositor true to the motto "You got something from us and didn't follow our rules so we take back the gift (bonus) and you can try again with your depositor"

It does not matter in what condition the bonus was in, whether it was wagered or not, it will be booked as if it had never existed in your account

I hope we can now get to the bottom of the problem here

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SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 12:03 am CEST#35
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Thank you for your detailed explanation. I wanted to withdraw €3000 and only got €500 transferred to my PayPal account.
Then I must have ruined everything with this "ladder game". I don't know if that happened during the bonus...I was up all night trying to clear those 6000 points. I used a bonus so rarely that it was clear to me that I had to wager the bet plus bonus so and so often. That's pretty cheeky of the provider. They've definitely lost me as a customer now. Too bad about the vacation. ☀️

Thank you all for your active participation and good luck with the next nice win!

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gamble1
Icon

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 04:27 am CEST#36
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SimplyJack78 wrote on 27.06.2024 at 00:03: Thank you very much for your detailed explanation. I wanted to withdraw €3000 and only got €500 transferred to my PayPal account.
Then I probably ruined everything with this "ladder game". I don't know if that happened during the bonus...I was up all night trying to clear those 6000 points. I used a bonus so rarely that it was clear to me that I had to wager the bet plus bonus so and so often. That's pretty cheeky of the provider. They've definitely lost me as a customer now. Too bad about the vacation. ☀️

Thank you all for your active participation and good luck with the next nice win!

What else would interest me is what do you mean by 6000 points?


And to the other regular game addicts, don't you think it's strange why the TE got 500 at all if it was a violation of the terms and conditions and the 500 were not a depositor ?

Maybe you should contact GJ and ask? Because somehow this is quite strange

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Mallpall
Amateur

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 06:53 am CEST#37
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gamble1 wrote on 06/27/2024 04:27 PM:

What else would interest me what do you mean by 6000 points ?


And to the other regular game addicts once asked in the round do not you find it strange why the TE got 500 at all if it was a violation of terms and conditions and the 500 was not a depositor ?

Maybe you should contact GJ and ask? Because somehow this is quite strange

The TE skillfully withholds relevant information and does not respond to questions.

I think he has made some kind of mistake & now expects help, probably the €500 is the depositor's money that is normally refunded if there has been a violation.

As already mentioned, this is a mystery to me in a German company.

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SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 07:50 am CEST#38
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The table shows the bonus with 200 €, 6000 points (which you have to clear) and the points currently earned. I somehow can't upload the screenshot.
I got the bonus this way, I didn't have to Deposit €200 to get €200 bonus. But I deposited several times the days before.

Anyway, the money is gone...and life goes on!☀️

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Langhans_innen
Expert

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 08:56 am CEST#39
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As a good customer in the past, you received a free bonus of 200€ with either X60 turnover (I read this from the bonus conditions for free bonuses) or alternatively with X30 (applies to regular EZ Bonuses on D+B), which is why you get the 6,000 you mentioned, whereby the wager progress is listed in points for DrückGlück. Sounds more confusing than it was meant to be, but it's still early days
You made the turnover, unknowingly broke the rules (I have no idea about these ladder and Risk features either, which is why I wouldn't use them), wanted to pay out 3,000, but got an email instead: "You have violated our bonus guidelines." Afterwards, you receive a payment of €500 without any further information, which was obviously made as a gesture of goodwill. The order may have been reversed: first came the payment, then your request, then the explanation about the bonus violation.

Normally you write a message to the customer saying something like "Unfortunately, you did this/that wrong, but as a sign of our goodwill and because you are such a good customer, we still want to show our appreciation and give you a part of it", but this was obviously not the case.
Actually, you can't blame DrückGlück and you got out of the matter well with at least +500, but I would still take it as an opportunity to strike sail there, because there are much better providers.





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SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 09:31 am CEST#40
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Thank you for your comment. That's one way to describe it. 👍

What do you recommend when I'm in the mood to play again (I'm not having any fun at the moment)?

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Julian
Elite

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 10:04 am CEST#41
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SimplyJack78 wrote on 27.06.2024 at 09:31: Thanks for your comment. That's one way to describe it. 👍

What do you recommend when I'm in the mood to gamble again (I'm currently out of fun)?

Hello SimplyJack78, I'll get in touch with you via Communicator

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gamble1
Icon

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 11:11 am CEST#42
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SimplyJack78 wrote on 27.06.2024 at 09:31: Thanks for your comment. That's one way to describe it. 👍

What do you recommend when I'm in the mood to gamble again (I'm currently out of fun)?

So without meaning to be silly, the best recommendation is to read everything carefully and, if in doubt, interpret everything 1:1 as it is written in the GUTS no matter how stupid or nonsensical it seems because logical common sense will get you little further there


Oh and choose good providers, luck is not one of them, although you have to say € 500 as a gesture of goodwill (if it really was as a gesture of goodwill) is a strong piece that you don't often see, but could also be due to your many depositors before that

Roughly speaking, you can say the more annoying advertising you see from a Provider, the more stupid it is in practice, there are many examples of I would always prefer one that doesn't invest in TV advertising from morning to night Quality speaks for itself and if you have to show some exaggeratedly happy people on TV 24/7 who have apparently only waited their whole lives for this provider, it goes beyond normal marketing for my taste - it's more like a cry for help along the lines of "Help we are so shit but can't generate customers any other way"

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R3hab
Elite

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 12:59 pm CEST#43
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Uno momento

He got 500 tacken from a no dep bonus? Was there a max cashout or why the rest gone?
Wasn't the reason given by the casino?

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gamble1
Icon

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 02:05 pm CEST#44
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R3hab wrote on 27.06.2024 at 12:59: Uno momento

He got 500 tacken through a no dep bonus? Was there a max cashout or why rest gone
Wasn't the reason given by the casino?

We are currently trying to determine this with a system because the reason for the € 500 and the TE's statement do not fit together

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R3hab
Elite

[solved] Win not paid out and not reachable!

27th Jun. 2024, at 03:33 pm CEST#45
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gamble1 wrote on 27.06.2024 at 14:05:

We are currently trying to determine this with a system because the reason the 500 € and the statement of the TE do not fit together

500 from nothing is already ok what more do you want, then from DrückGlück🤣

Wasn't that also such a problem casino^^

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