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DrückGlück: [solved] Win not paid out and not reachable!

Topic created on 26th Jun. 2024 | Page: 1 of 5 | Answers: 68 | Views: 3,905
SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 12:23 am CEST#1
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GUTS,

I won €3000 at DrückGlück and wanted to have the amount paid out after I had fulfilled the bonus. Now they say I have violated the bonus rules and the money will be withheld...but they have sent €500 to my PayPal address. How does that fit together?
I have never experienced this at any other online casino, everything always went smoothly there.
I'm so angry that I'm thinking of getting a lawyer and having the legal situation checked. I wanted to use some of the money to go on a little vacation with our son, which would have been his first vacation. I'm really angry with this provider.
Has anyone here had the same experience? What is the best strategic approach?

Kind regards
SimplyJack

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bigbig
Experienced

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 08:14 am CEST#2
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Make a complaint to the GGL.

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T0uchTheSky
Elite

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 08:24 am CEST#3
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SimplyJack78 wrote on 26.06.2024 at 00:23: Good evening,

I have won 3000 € at DrückGlück and wanted to have the amount paid out after I have fulfilled the bonus. Now they write that I have violated the bonus rules and the money will be withheld...but have sent € 500 to my PayPal address. How does that fit together?
I have never experienced this at any other online casino, everything always went smoothly there.
I'm so angry that I'm thinking of getting a lawyer and having the legal situation checked. I wanted to use some of the money to go on a little vacation with our son, which would have been his first vacation. I'm really angry with this provider.
Has anyone here had the same experience? What is the best strategic approach?

Kind regards
SimplyJack

Have you never heard of bonus conditions? In the mail from DrückGlück it should say what exactly you have violated, why don't you mention it here?

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Bluff
Expert

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 10:20 am CEST#4
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T0uchTheSky wrote on 26/06/2024 08:24:
Have you never heard of bonus conditions? In the mail from DrückGlück it should say what exactly you violated, why don't you mention it here?

but wouldn't they keep the 500 as well?

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T0uchTheSky
Elite

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 10:46 am CEST#5
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

Bluff wrote on 26.06.2024 at 10:20 am:

but then wouldn't they keep the 500 too?

That's most likely his deposited money.

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SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 12:52 pm CEST#6
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No, not my own money. I've certainly deposited a lot more over time. 😎

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Langhans_innen
Expert

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 01:09 pm CEST#7
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SimplyJack78 wrote on 26.06.2024 at 12:52: No, not my own money. I've certainly deposited quite a bit more over time. 😎

The decisive factor is not the total amount of your deposits, but the last Deposit that was directly related to your €3,000. How much was it?

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SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 01:11 pm CEST#8
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I received a bonus of €200 and had to wager 6000 points. After a few days of intensive play, I actually managed it. 🤗 The amount was credited to my Real account and I wanted to withdraw €3000. Then I had to verify myself again etc. and then the amount was released for withdrawal. Then I only received €500. After I contacted them, I received this email from the chat robot George. When I contacted him by email, it was always this George and nothing written freely. You Deposit money over the years and don't even have a personal contact person. DrückGlück has been investing heavily in advertising for years...so I would have hoped for a better service. Total disappointment!

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Mallpall
Amateur

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 01:21 pm CEST#9
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How much exactly did you Deposit when you earned the €3,000?

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SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 01:23 pm CEST#10
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SimplyJack78 wrote on 26.06.2024 at 12:52: No, not my own money. I've certainly deposited quite a bit more over time. 😎

The bonus was also fulfilled according to the system. Otherwise you would have to credit the money back to my player account, as the bonus conditions only have to be met by 11.07.24.

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gamble1
Icon

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 01:49 pm CEST#11
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SimplyJack78 wrote on 26.06.2024 at 13:23:

The bonus was also fulfilled according to the system. Otherwise you would have to credit the money back to my player account, as the bonus conditions must be fulfilled by 11.07.24.

It's not just about fulfilling the conditions, you can also violate things like playing games that you are not allowed to play and at other casinos with the bet, which doesn't really apply here with DE rules, but just to mention it or DrückGlück is even so shitty that they even have something like that in the terms and conditions


  1. Increasing the balance and then significantly changing the game pattern (bet, game type, bet structure, etc.) in order to fulfill the Wagering requirements for this bonus.

  2. Using any betting system or placing one-to-one bets on Baccarat and roulette.

  3. Placing bets to receive a bonus in one currency and then changing the currency to a stronger currency before the bonus is credited to the account.


Casinos like this are my favorite - they could interpret everything as a bonus violation!

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Langhans_innen
Expert

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 01:56 pm CEST#12
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You can't really play many illegal tricks with DrückGlück & Co.

Or does something like that apply to you

"We reserve the right to withhold payouts and/or withhold all wins and Bonuses if these are achieved through irregular play. The term "irregular play" may include, but is not limited to, one or more of the following types of play: Equal, zero or low margin bets or hedge bets are considered to be irregular play if they are made intentionally to take advantage of bonuses. In addition, the following patterns of play are considered irregular:
Increasing the balance and then significantly changing the play pattern (bet, game type, bet structure, etc.) in order to meet the Wagering requirements for that bonus.
Using any betting system or placing one-to-one bets on Baccarat and roulette.
Placing bets to receive a bonus in one currency and then changing the currency to a stronger currency before the bonus is credited to the account."

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Langhans_innen
Expert

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 01:58 pm CEST#13
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Langhans wrote on 26.06.2024 at 13:56: You can't really do much illegal shenanigans with DrückGlück & Co.

Or does something like that apply to you

"We reserve the right to withhold payouts and/or withhold all wins and Bonuses if these are achieved through irregular play. The term "irregular play" may include, but is not limited to, one or more of the following types of play: Equal, zero or low margin bets or hedge bets are considered to be irregular play if they are made intentionally to take advantage of bonuses. In addition, the following patterns of play are considered irregular:
Increasing the balance and then significantly changing the play pattern (bet, game type, bet structure, etc.) in order to meet the Wagering requirements for that bonus.
Using any betting system or placing one-to-one bets on Baccarat and roulette.
Placing bets to receive a bonus in one currency and then changing the currency to a stronger currency before the bonus is credited to the account."

Oh sorry, Gamble was much quicker

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SimplyJack78
Visitor

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 02:43 pm CEST#14
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thank you for your email regarding the bonuses.

You have violated our bonus guidelines.


Please contact the player and inform them that we have determined that they have violated our bonus policy:

- When placing bets to wager a Deposit bonus/deposit offer (free or deposit) or bonus credited for free spins winnings, the maximum bet allowed is 10% (minimum 0.10) of the bonus amount or 5 (e.g. EUR 5, GBP 5) (whichever is lower). Failure to comply with this rule will mean that you are in breach of the terms and conditions of the deposit bonus/offer and we reserve the right to void and remove any wins. A bet includes any special betting feature, any gambling feature or any other type of betting activity (regardless of its name).


Further information can be found here: https://www.xn--drckglck-75ae.de/bonusbedingungen/


I am sorry that you are dissatisfied with us.

If you have any further questions, please do not hesitate to contact us Mathias. For faster support, I recommend our wonderful chat.

Have a wonderful good day.

With kind regards
George





Always George and always the exact same answer. 🙄



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Langhans_innen
Expert

[solved] Win not paid out and not reachable!

26th Jun. 2024, at 02:57 pm CEST#15
1 Like

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10% of the bonus amount would be €20, but alternatively a maximum of €5 applies. Have you played over €5? I'm wondering how that's even supposed to work there. Either I'm completely stupid or I've got my head screwed on straight, but there's an automatic €1 Max Bet Rule, isn't there? I can't test it either because I'm not a customer there.

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