[solved] Verify payment methods ( no answer from DrückGlück )

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MatzeHausi

Topic Creator

Forum posts: 5 Member since: 06.04.2023

[solved] Verify payment methods ( no answer from DrückGlück )

6th Apr. 2023, at 09:37 am CEST#1

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Hello, I have been playing at Drückglück for a very long time and there have never been any problems. My account has also been verified for a long time.

But this time I used my debit card for Deposit and of course I have to prove it and have it verified. Actually, this happens within a day.

Now I uploaded the document on Monday. It has now been 4 days and still no answer. I would like to make a withdrawal, but this is unfortunately not possible because my document is simply not verified.

The email address what is stored at Drückglück to reach the support also no longer works.

Perhaps someone can help me here. Kind regards .

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Verify payment methods ( no answer from DrückGlück )

6th Apr. 2023, at 10:11 am CEST#2

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Hi MatzeHausi,

i have forwarded your thread to our contact person at DrückGlück. As soon as I get a feedback, I'll get back to you.

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MatzeHausi

Topic Creator

Forum posts: 5 Member since: 06.04.2023

[solved] Verify payment methods ( no answer from DrückGlück )

6th Apr. 2023, at 10:47 am CEST#3

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Thanks Caro, and also for the quick reply 🙂

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MatzeHausi

Topic Creator

Forum posts: 5 Member since: 06.04.2023

[solved] Verify payment methods ( no answer from DrückGlück )

6th Apr. 2023, at 01:15 pm CEST#4

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The documents have been verified. Unfortunately, I now have the problem that I can not withdraw my balance, because a bonus is still active. Have complied with all bonus conditions and the money has also been credited to real money. Nevertheless, I still have a bonus balance of 12 euros on it and can therefore not pay out my real money balance. Is there also a solution for this? Greetings

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Verify payment methods ( no answer from DrückGlück )

6th Apr. 2023, at 01:29 pm CEST#5

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Ok, I'll ask right away!

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MatzeHausi

Topic Creator

Forum posts: 5 Member since: 06.04.2023

[solved] Verify payment methods ( no answer from DrückGlück )

6th Apr. 2023, at 01:32 pm CEST#6

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Okay great, have namely played withn bonus and converted everything which is also in the terms and conditions. Has also worked otherwise the balance would not stand with real money but with bonus but pay out unfortunately does not work, there is a bonus is active 😅😁

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Max_Bet

verified

Forum posts: 1.358 Member since: 16.02.2020

[solved] Verify payment methods ( no answer from DrückGlück )

6th Apr. 2023, at 01:41 pm CEST#7

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MatzeHausi wrote on 06.04.2023 at 13:32 clock: Okay super, have namely played withn bonus and converted everything which is also in the terms and conditions . Has also worked otherwise the credit would not stand with real money but with bonus but pay out unfortunately does not work, there is a bonus is active 😅😁

okay but where do the 12 € bonus come from?

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MatzeHausi

Topic Creator

Forum posts: 5 Member since: 06.04.2023

[solved] Verify payment methods ( no answer from DrückGlück )

6th Apr. 2023, at 02:01 pm CEST#8

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Max_Bet wrote on 06.04.2023 at 13:41:

okay but then where does the 12€ bonus come from?

Yes, that is ne good question 😅 could be that it is from the other bonus yet. Got two times 10 free spins. This bonus credit I can not gamble because first the real money is used ...

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Verify payment methods ( no answer from DrückGlück )

10th Apr. 2023, at 09:02 am CEST#9

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Unfortunately, the user no longer reports to me. My last status was that his documents were checked and he was fully verified. But what about the bonus, I do not know.

This topic was closed

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DrückGlück: [solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

[solved] Verify payment methods ( no answer from DrückGlück )

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