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DrückGlück: [[solved] Support does not answer for 3 days regarding my verification and 3 days regarding my withdrawal

Topic created on 08th Feb. 2023 | Page: 1 of 1 | Answers: 13 | Views: 1,282
Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:30 pm CET#1
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Hello all,

am overly questioned with the customer support of drückglück..have never gotten so slow or no answers at Platincasino, so sad that one is forced to play in Germany at such a garbage....

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Anonym

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:36 pm CET#2
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Cagdas1907 wrote on 08/02/2023 at 12:30 PM: Hello everyone,

am over questioned with the customer support of drückglück..have never gotten so slow or no answers at Platincasino, so sad that you are forced to play in Germany at such a garbage....


DrückGlück or Platincasino? At Platincasino you can actually contact the live support at any time, even if it takes a while.
While it usually takes at least a week at DrückGlück.....

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Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:37 pm CET#3
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Have the problem with Drückglück...

At Platin Casino everything was top for years

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Langhans_innen
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:40 pm CET#4
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Well, the casino market does not only consist of Platin casinos and providers licensed in Germany. The fact that the support of DrückGlück works modestly has already been discussed here several times. Fortunately, some other providers with quite good conditions still exist

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Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:45 pm CET#5
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Liked this post: Anonym
Hey Cagdas1907, I'm forwarding your thread to our contact at DrückGlück. I hope we can resolve your issue as soon as possible.

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Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:56 pm CET#6
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Langhans wrote on 08.02.2023 at 12:40 pm: Well, the casino market does not only consist of Platin casino and providers licensed in Germany. The fact that the support of DrückGlück works modestly has already been discussed here several times. Some other providers with quite good general conditions exist fortunately already

In hindsight, times is always smarter, if my 600€ payout is made, I will not play a cent more on the site.

Is it possible in Germany only via VPN on Online Casinos without the 5 seconds rule and Max 1€ to play ? And probably you also get problems hindered payout, because you have access via VPN at all.

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Langhans_innen
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:58 pm CET#7
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Cagdas1907 wrote on 08/02/2023 at 12:56 PM:

In hindsight times is always smarter, when my 600€ payout is made I will not play a cent more on the site.

Is it still possible in Germany only via VPN on Online Casinos without the 5 seconds rule and Max 1€ to play ? And probably you also get problems hindered payout, because you have access via VPN at all....

Nope, you can play at virtually all without VPN. And if Curacao is too tricky for you, it's best to choose one of the Malta providers listed here. In that case GJ will help you, if you have problems there. This is how I would do it...Drückglück is not an alternative

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Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 01:21 pm CET#8
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So the manager just told me that your account is completely verified. Please do not keep uploading documents!

And you have also requested the payout of 600 EUR only today (after you have previously canceled it yourself). DrückGlück will inform you about this again.

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Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 01:34 pm CET#9
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Caro wrote on 08.02.2023 at 13:21: So the manager just said to me that your player account is completely verified. Please don't keep uploading documents!

And the payout of 600 EUR you have also requested again only today (after you have previously canceled it yourself). DrückGlück will inform you about this again.


Thanks for the quick help 🙂
you see here in forum even after 1 std reinlesen the support of DrückGlück is pathetic.

i canceled it and applied directly again after I did not even get an update on my verification😂

It's great of you that you help us as players, but what's sad is that without you I'm still standing there without an update... you get an immediate response about the facts and as a player you wait days, I do not care if my payout comes after 1 or 2 weeks, but not even a brief update on the status of Verification in 2-3 days is just weak.

thanks again to you top site have here over the last few years always get my casino to play through your comparisons

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Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 02:36 pm CET#10
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You will also be informed by email from DrückGlück about the current status of things. Please give a short feedback as soon as you have received the payout of course it still depends on the method you used to withdraw (bank/e-wallet etc), but I assume that your payout will be confirmed by the casino by the end of this week at the latest.

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Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 04:07 pm CET#11
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Caro I have just received this as an email
How fast it goes after you have contacted them 👍😂

My name is Meja and I am contacting you from DrueckGlueck support. I hope you are doing well.

I'm just contacting you to let you know that your account has been verified, so you don't need to upload any documents at the moment.
Your withdrawal request of 600 GBP is being processed. Make sure you do not cancel your request as this will restart the process.

Note that we aim to process withdrawals within a few hours depending on verification. Rest assured that once it is completed, you will receive an automatic email from us.

Please note that once approved, it can take between 2 and 7 business days for withdrawals to appear in your bank account, and this is entirely dependent on your bank.

If you need anything beyond that, please do not hesitate to contact us at any time. We will be happy to help you.

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Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 04:10 pm CET#12
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Very good Then let's hope that DrückGlück processes your payout quickly!

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Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

10th Feb. 2023, at 09:36 am CET#13
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Hey Cagdas1907, the manager told me this morning that your payout was processed on 08/02. Can you please give me a quick feedback?

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Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

2nd Mar. 2023, at 09:07 am CET#14
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I assume that Cagdas1907 has received his payout by now. Unfortunately, the user has not contacted me again.

This topic was closed

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