Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

DrückGlück: [[solved] Support does not answer for 3 days regarding my verification and 3 days regarding my withdrawal

Topic created on 08th Feb. 2023 | Page: 1 of 1 | Answers: 13 | Views: 1,209
Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:30 pm CET#1
0 Likes

Nobody has liked this post so far
Hello all,

am overly questioned with the customer support of drückglück..have never gotten so slow or no answers at Platincasino, so sad that one is forced to play in Germany at such a garbage....

This post has been translated automatically

Anonym

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:36 pm CET#2
0 Likes

Nobody has liked this post so far
Cagdas1907 wrote on 08/02/2023 at 12:30 PM: Hello everyone,

am over questioned with the customer support of drückglück..have never gotten so slow or no answers at Platincasino, so sad that you are forced to play in Germany at such a garbage....


DrückGlück or Platincasino? At Platincasino you can actually contact the live support at any time, even if it takes a while.
While it usually takes at least a week at DrückGlück.....

This post has been translated automatically

Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:37 pm CET#3
0 Likes

Nobody has liked this post so far
Have the problem with Drückglück...

At Platin Casino everything was top for years

This post has been translated automatically

Langhans_innen
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:40 pm CET#4
1 Like

Liked this post: Anonym
Well, the casino market does not only consist of Platin casinos and providers licensed in Germany. The fact that the support of DrückGlück works modestly has already been discussed here several times. Fortunately, some other providers with quite good conditions still exist

This post has been translated automatically

Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:45 pm CET#5
1 Like

Liked this post: Anonym
Hey Cagdas1907, I'm forwarding your thread to our contact at DrückGlück. I hope we can resolve your issue as soon as possible.

This post has been translated automatically

Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:56 pm CET#6
0 Likes

Nobody has liked this post so far

Langhans wrote on 08.02.2023 at 12:40 pm: Well, the casino market does not only consist of Platin casino and providers licensed in Germany. The fact that the support of DrückGlück works modestly has already been discussed here several times. Some other providers with quite good general conditions exist fortunately already

In hindsight, times is always smarter, if my 600€ payout is made, I will not play a cent more on the site.

Is it possible in Germany only via VPN on Online Casinos without the 5 seconds rule and Max 1€ to play ? And probably you also get problems hindered payout, because you have access via VPN at all.

This post has been translated automatically

Langhans_innen
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 12:58 pm CET#7
0 Likes

Nobody has liked this post so far
Cagdas1907 wrote on 08/02/2023 at 12:56 PM:

In hindsight times is always smarter, when my 600€ payout is made I will not play a cent more on the site.

Is it still possible in Germany only via VPN on Online Casinos without the 5 seconds rule and Max 1€ to play ? And probably you also get problems hindered payout, because you have access via VPN at all....

Nope, you can play at virtually all without VPN. And if Curacao is too tricky for you, it's best to choose one of the Malta providers listed here. In that case GJ will help you, if you have problems there. This is how I would do it...Drückglück is not an alternative

This post has been translated automatically

Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 01:21 pm CET#8
0 Likes

Nobody has liked this post so far
So the manager just told me that your account is completely verified. Please do not keep uploading documents!

And you have also requested the payout of 600 EUR only today (after you have previously canceled it yourself). DrückGlück will inform you about this again.

This post has been translated automatically

Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 01:34 pm CET#9
0 Likes

Nobody has liked this post so far

Caro wrote on 08.02.2023 at 13:21: So the manager just said to me that your player account is completely verified. Please don't keep uploading documents!

And the payout of 600 EUR you have also requested again only today (after you have previously canceled it yourself). DrückGlück will inform you about this again.


Thanks for the quick help 🙂
you see here in forum even after 1 std reinlesen the support of DrückGlück is pathetic.

i canceled it and applied directly again after I did not even get an update on my verification😂

It's great of you that you help us as players, but what's sad is that without you I'm still standing there without an update... you get an immediate response about the facts and as a player you wait days, I do not care if my payout comes after 1 or 2 weeks, but not even a brief update on the status of Verification in 2-3 days is just weak.

thanks again to you top site have here over the last few years always get my casino to play through your comparisons

This post has been translated automatically

Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 02:36 pm CET#10
0 Likes

Nobody has liked this post so far
You will also be informed by email from DrückGlück about the current status of things. Please give a short feedback as soon as you have received the payout of course it still depends on the method you used to withdraw (bank/e-wallet etc), but I assume that your payout will be confirmed by the casino by the end of this week at the latest.

This post has been translated automatically

Cagdas1907

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 04:07 pm CET#11
0 Likes

Nobody has liked this post so far
Caro I have just received this as an email
How fast it goes after you have contacted them 👍😂

My name is Meja and I am contacting you from DrueckGlueck support. I hope you are doing well.

I'm just contacting you to let you know that your account has been verified, so you don't need to upload any documents at the moment.
Your withdrawal request of 600 GBP is being processed. Make sure you do not cancel your request as this will restart the process.

Note that we aim to process withdrawals within a few hours depending on verification. Rest assured that once it is completed, you will receive an automatic email from us.

Please note that once approved, it can take between 2 and 7 business days for withdrawals to appear in your bank account, and this is entirely dependent on your bank.

If you need anything beyond that, please do not hesitate to contact us at any time. We will be happy to help you.

This post has been translated automatically

Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

8th Feb. 2023, at 04:10 pm CET#12
1 Like

Liked this post: Avatar von refucs refucs
Very good Then let's hope that DrückGlück processes your payout quickly!

This post has been translated automatically

Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

10th Feb. 2023, at 09:36 am CET#13
1 Like

Liked this post: Avatar von refucs refucs
Hey Cagdas1907, the manager told me this morning that your payout was processed on 08/02. Can you please give me a quick feedback?

This post has been translated automatically

Caro
Expert

[[solved] Support does not answer for 3 days regarding my verification and 3...

2nd Mar. 2023, at 09:07 am CET#14
0 Likes

Nobody has liked this post so far
I assume that Cagdas1907 has received his payout by now. Unfortunately, the user has not contacted me again.

This topic was closed

This post has been translated automatically

Hot Topics17th Nov. 2024 at 11:37 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately