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DrückGlück: [solved] Support does not answer for days.

Topic created on 29th Dec. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,256
Jaames43

[solved] Support does not answer for days.

29th Dec. 2022, at 03:58 am CET#1
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Hi I have a problem with DrückGlück andzwar I have a bonus balance open that I can not cancel and therefore can not withdraw my real money.
Waiting for days on the support although it says usually responds in a few minutes.

What can I do so that I come as quickly as possible to my money?

This post has been translated automatically

roccoammo11
Expert

[solved] Support does not answer for days.

29th Dec. 2022, at 08:38 am CET#2
1 Like

Liked this post: Anonym
well i think you will have to convert the rest otherwise you could already pay it out.in the bonus conditions it says mostly if a bonus is canceled that the resulting wins also expire & max your Deposit amount could still remain.
how much is left?
otherwise you will just have to wait until someone responds...

This post has been translated automatically

upola
Legend

[solved] Support does not answer for days.

29th Dec. 2022, at 09:13 am CET#3
1 Like

Liked this post: Anonym
You cannot cancel the bonus.

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Haukii

[solved] Support does not answer for days.

29th Dec. 2022, at 01:50 pm CET#4
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Also have a problem as soon as I log in no games are displayed ect have deposited 20 euros and can not use the browser data and cookies already deleted ect

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Jaames43

[solved] Support does not answer for days.

30th Dec. 2022, at 12:33 am CET#5
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roccoammo11 wrote on 29.12.2022 at 08:38 clock: well I think you will still have to convert the rest otherwise it could already pay out.in the bonus conditions it is usually said if a bonus is canceled the resulting wins also expire & max your Deposit amount could still remain.
how much is left?
otherwise you will just have to wait until someone responds...

Ne have accepted the bonus after my win unintentionally and then got from the freespins just under 20 €

Cancel bonus should be possible and has also been done more often with people. It is also offered in the support.

This post has been translated automatically

Caro
Expert

[solved] Support does not answer for days.

2nd Jan. 2023, at 11:23 am CET#6
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I have just checked with the manager, the user has fulfilled the turnover requirements in the meantime and has commissioned a payout. Thus, I will close the topic.

This topic was closed

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