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DrückGlück: [solved] Despite approved payout I do not receive any money!

Topic created on 23rd Apr. 2020 | Page: 1 of 1 | Answers: 4 | Views: 2,673
Chris1508

[solved] Despite approved payout I do not receive any money!

23rd Apr. 2020, at 11:05 am CEST#1
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Hello to those responsible for this platform and to all forum members,

deeply disappointed and meanwhile angry I would like to inform you about the following facts:

On 13.04.2020 as well as on 20.04.2020 the said online casino has confirmed my withdrawal requests in the amount of 1004,40 Euro and 799,30 Euro via e-mail and has announced that the money transfer will be executed via "wire-transfer" and that this method takes 2 to 7 working days at the most.

After I had not received the money for the first amount yesterday evening, I first contacted the support via chat.

I was assured by various employees of the casino that my money was actually instructed on 13.04.2020 and 20.04.2020.

I received a request to send an account statement via email, which shows my account movements in the relevant period, so that it can be determined,
that I have actually not yet received any money.

I immediately complied with this, whereupon an employee contacted me by email late yesterday evening with the information that my money would certainly be received today.

After I now spoke with my bank advisor on the phone, I know that to date there is still no instruction, which gradually puts me in the belief that I am being stalled, respectively my money has not yet been instructed or probably never will be instructed!

This assumption is reinforced by the fact that a lady in the chat just told me that I should wait another 2 days and it would not be up to you but the bank!

Since the first payout confirmation are now 10 days passed!

I hoped when using the offer of "DrückGlück" a fair, respectful and transparent dealings, but what I had to experience in the short time of my activity on their platform, is anything but customer friendly!

My uploaded documents were verified casinoseits, the payouts confirmed several times but the money does not come!

I do not know what to do, but I am glad about the opportunity to be able to vent a little about your Internet presence

For suggestions, opinions and also tips I am very grateful!

Greetings

Chris






This post has been translated automatically

sinstorf
Rookie

[solved] Despite approved payout I do not receive any money!

23rd Apr. 2020, at 11:15 am CEST#2
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Regarding DrückGlück I have only positive experiences to report. The first payout at the casino took me 10 days. Patience is required. Much can not be done anyway.

This post has been translated automatically

Chris1508

[solved] Despite approved payout I do not receive any money!

23rd Apr. 2020, at 11:22 am CEST#3
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Thank you for your statement!


This post has been translated automatically

Chris1508

[solved] Despite approved payout I do not receive any money!

23rd Apr. 2020, at 01:35 pm CEST#4
2 Likes

Liked this post: Anonym, Avatar von sinstorf sinstorf
Update:

Shortly after I commented in this forum, I received an email from a "VIP manager" of DrückGlück, who assured me in it that I would get my money today!
According to the circumstances I was skeptical at first, but just now I was allowed to find out that both payments have been received!
However that went now, I am relieved that this matter is now off the table!

That's what I wanted to tell you and thank you for your attention!


This post has been translated automatically

Caro
Expert

[solved] Despite approved payout I do not receive any money!

23rd Apr. 2020, at 01:41 pm CEST#5
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Nobody has liked this post so far
Chris1508 has received his payout, so the topic can be closed. Unfortunately, the casino cannot influence the time frame/transfer process of a bank, so simply "patience" was required here

This topic has been closed

This post has been translated automatically

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