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DrückGlück: [solved] alleged bonus violation, 9000 earned Eurons gone

Topic created on 15th Jul. 2020 | Page: 1 of 2 | Answers: 16 | Views: 3,539
Anonym

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:19 pm CEST#1
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Moin,

i recently deposited 150€ at DrückGlück, with 100% bonus. From this I had made 1500€, but could not withdraw it due to the conditional multiple conversion (was also apparent under active bonuses). So I had to go again..Am on over 6000€ come, the active bonus was no longer apparent, so converted. The ABGs say when depositing by bank transfer to max 5€ per Dreher. Since the bonus was no longer active, I then played 7-10€ times and in the end reached the sum of 9000€. You can withdraw per transaction only 5000€.. This done on 04.07.20. A day later I got ne mail with congratulations on the win and I was offered free spins. I have done nothing. Last Friday again ne mail with free spins... Saturday then, after a week of waiting I contacted the support (LiveChat).
This spoke of a bonus violation, to me allegedly never sent mail...Is but none arrived.... I then requested the mail, the guy from support had tried, but, for whatever reason, not managed. I should let come times ne other email address. I have not done, because on the said day before a mail with free games had reached me? Well
In any case, he could tell me according to Game ID and Session ID exactly when I had played how high and what I had won... As I said, until the time the bonus has still been active, I have n not played higher than 5€ times.... He had then. opened a case with forwarding to management. These would contact. me and propose me a compromise.... Aha ok, I again contacted support via email asking for clarification.... No reaction until today. Just ne mail with Auszahlungsabbruch get. In addition, the 9000€ have simply been deleted from the account... Bizarrely also again ne mail with free spins...
Now I have made pictures of my larger wins and from the Live Chat with the support and hope for your help...

Greetings

This post has been translated automatically

gamble1
Icon

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:28 pm CEST#2
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Is there anything in your game history under said item from support ?

Where should you have made a mistake ? Risk used, FS bought ?, bet confused with coin value what is it ?

This post has been translated automatically

wettibernd
Expert

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:31 pm CEST#3
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I personally think nothing of DrückGlück, is for me the same as Wunderino, but is listed here. So Caro will probably be able to help you, just write a PN to Caro.

This post has been translated automatically

x****Y

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:35 pm CEST#4
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wettibernd wrote on 15.07.2020 at 15:31: I personally think nothing of DrückGlück, is for me the same as Wunderino, but is listed here. So Caro will probably be able to help you, just write a PN to Caro

Before he immediately writes to caro, he should first answer the questions of gamble1

This post has been translated automatically

Anonym

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:36 pm CEST#5
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The support had sent me an example with Game ID and Session ID, where I had won 7€fach 1197, which is also correct... About the of the T&Cs as max bet of 5€ per Dreher am but only gone, after the bonus was no longer active... Neither what used, nor free spins bought... To my knowledge everything right

This post has been translated automatically

Taybone
Amateur

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:42 pm CEST#6
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hannesl85 wrote on 15.07.2020 at 15:19: Moin,

i recently deposited 150€ at DrückGlück, with 100% bonus. From this I had made 1500€,, but could not withdraw it due to the conditional multiple conversion(was also apparent under active bonuses). So I had to go again..Am on over 6000€ come, the active bonus was no longer apparent, so converted. The ABGs say when depositing by bank transfer to max 5€ per Dreher. Since the bonus was no longer active, I then played 7-10€ times and in the end reached the sum of 9000€. You can withdraw per transaction only 5000€.. This done on 04.07.20. A day later I got ne mail with congratulations on the win and I was offered free spins. I have done nothing. Last Friday again ne mail with free spins... Saturday then, after a week of waiting I contacted the support (LiveChat).
This spoke of a bonus violation, to me allegedly never sent mail...Is but none arrived.... I then requested the mail, the guy from support had tried, but, for whatever reason, not managed. I should let come times ne other email address. I have not done, because on the said day before a mail with free games had reached me? Well
In any case, he could tell me according to Game ID and Session ID exactly when I had played how high and what I had won... As I said, until the time the bonus has still been active, I have played n not higher than 5€-fold.... He had then. opened a case with forwarding to management. These would contact. me and propose me a compromise.... Aha ok, I again contacted support via email asking for clarification.... No reaction until today. Just ne mail with Auszahlungsabbruch get. In addition, the 9000€ have simply been deleted from the account... Bizarrely also again ne mail with free spins...
Now I have made pictures of my larger wins and from the Live Chat with the support and hope for your help...

Greetings

These are such H.... Have also had bad experience with them. Felt that would go over corpses to not pay out...

This post has been translated automatically

gamble1
Icon

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:48 pm CEST#7
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hannesl85 wrote on 15.07.2020 at 15:36: Support had sent me an example with Game ID and Session ID, where I had won 7€fach 1197, which is also correct... About the of the T&Cs as max bet of 5€ per Dreher am but only gone, after the bonus was no longer active... Neither what used, nor free spins bought... To my knowledge everything right

So if it was so that you have only played with 7 € as the bonus was real money it should not come to any problems

But a casino can not simply claim there must be something in the system that does not fit because it will not look at the game manually and have miscalculated hmm

Edit: Of course, a casino could try to claim that not to have to pay out but if no more bonus was active they fail at the latest at the procedure of the MGA because there they are then made naked and must prove everything

I would advise you ask times with Caro vill she can ask the casino times whether someone has miscalculated

That the support offer a compromise if you have made a mistake is also funny mostly they are there 0 accommodating

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Anonym

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:48 pm CEST#8
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just about contact or how do I reach Caro? Am new here

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gamble1
Icon

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:51 pm CEST#9
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hannesl85 wrote on 15/07/2020 at 15:48: just about contact or how do I reach Caro? Am new here

https://www.gamblejoe.com/profil/caro/

Send message

Under the picture you can send one

If someone can help you then she

Keep us gladly up to date how it turns out keep your fingers crossed

This post has been translated automatically

Anonym

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 04:24 pm CEST#10
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gamble1 wrote on 07/15/2020 at 3:51 pm
https://www.gamblejoe.com/profil/caro/

Send message

Under the picture you can send one

If someone can help you then she

Keep us gladly on the running as it turns out cross your fingers

Thank you. I will report

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