Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

DrückGlück: [solved] alleged bonus violation, 9000 earned Eurons gone

Topic created on 15th Jul. 2020 | Page: 1 of 2 | Answers: 16 | Views: 3,490
Anonym

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:19 pm CEST#1
0 Likes

Nobody has liked this post so far
Moin,

i recently deposited 150€ at DrückGlück, with 100% bonus. From this I had made 1500€, but could not withdraw it due to the conditional multiple conversion (was also apparent under active bonuses). So I had to go again..Am on over 6000€ come, the active bonus was no longer apparent, so converted. The ABGs say when depositing by bank transfer to max 5€ per Dreher. Since the bonus was no longer active, I then played 7-10€ times and in the end reached the sum of 9000€. You can withdraw per transaction only 5000€.. This done on 04.07.20. A day later I got ne mail with congratulations on the win and I was offered free spins. I have done nothing. Last Friday again ne mail with free spins... Saturday then, after a week of waiting I contacted the support (LiveChat).
This spoke of a bonus violation, to me allegedly never sent mail...Is but none arrived.... I then requested the mail, the guy from support had tried, but, for whatever reason, not managed. I should let come times ne other email address. I have not done, because on the said day before a mail with free games had reached me? Well
In any case, he could tell me according to Game ID and Session ID exactly when I had played how high and what I had won... As I said, until the time the bonus has still been active, I have n not played higher than 5€ times.... He had then. opened a case with forwarding to management. These would contact. me and propose me a compromise.... Aha ok, I again contacted support via email asking for clarification.... No reaction until today. Just ne mail with Auszahlungsabbruch get. In addition, the 9000€ have simply been deleted from the account... Bizarrely also again ne mail with free spins...
Now I have made pictures of my larger wins and from the Live Chat with the support and hope for your help...

Greetings

This post has been translated automatically

gamble1
Icon

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:28 pm CEST#2
0 Likes

Nobody has liked this post so far
Is there anything in your game history under said item from support ?

Where should you have made a mistake ? Risk used, FS bought ?, bet confused with coin value what is it ?

This post has been translated automatically

wettibernd
Expert

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:31 pm CEST#3
0 Likes

Nobody has liked this post so far
I personally think nothing of DrückGlück, is for me the same as Wunderino, but is listed here. So Caro will probably be able to help you, just write a PN to Caro.

This post has been translated automatically

x****Y

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:35 pm CEST#4
0 Likes

Nobody has liked this post so far
wettibernd wrote on 15.07.2020 at 15:31: I personally think nothing of DrückGlück, is for me the same as Wunderino, but is listed here. So Caro will probably be able to help you, just write a PN to Caro

Before he immediately writes to caro, he should first answer the questions of gamble1

This post has been translated automatically

Anonym

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:36 pm CEST#5
0 Likes

Nobody has liked this post so far
The support had sent me an example with Game ID and Session ID, where I had won 7€fach 1197, which is also correct... About the of the T&Cs as max bet of 5€ per Dreher am but only gone, after the bonus was no longer active... Neither what used, nor free spins bought... To my knowledge everything right

This post has been translated automatically

Taybone
Amateur

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:42 pm CEST#6
0 Likes

Nobody has liked this post so far
hannesl85 wrote on 15.07.2020 at 15:19: Moin,

i recently deposited 150€ at DrückGlück, with 100% bonus. From this I had made 1500€,, but could not withdraw it due to the conditional multiple conversion(was also apparent under active bonuses). So I had to go again..Am on over 6000€ come, the active bonus was no longer apparent, so converted. The ABGs say when depositing by bank transfer to max 5€ per Dreher. Since the bonus was no longer active, I then played 7-10€ times and in the end reached the sum of 9000€. You can withdraw per transaction only 5000€.. This done on 04.07.20. A day later I got ne mail with congratulations on the win and I was offered free spins. I have done nothing. Last Friday again ne mail with free spins... Saturday then, after a week of waiting I contacted the support (LiveChat).
This spoke of a bonus violation, to me allegedly never sent mail...Is but none arrived.... I then requested the mail, the guy from support had tried, but, for whatever reason, not managed. I should let come times ne other email address. I have not done, because on the said day before a mail with free games had reached me? Well
In any case, he could tell me according to Game ID and Session ID exactly when I had played how high and what I had won... As I said, until the time the bonus has still been active, I have played n not higher than 5€-fold.... He had then. opened a case with forwarding to management. These would contact. me and propose me a compromise.... Aha ok, I again contacted support via email asking for clarification.... No reaction until today. Just ne mail with Auszahlungsabbruch get. In addition, the 9000€ have simply been deleted from the account... Bizarrely also again ne mail with free spins...
Now I have made pictures of my larger wins and from the Live Chat with the support and hope for your help...

Greetings

These are such H.... Have also had bad experience with them. Felt that would go over corpses to not pay out...

This post has been translated automatically

gamble1
Icon

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:48 pm CEST#7
0 Likes

Nobody has liked this post so far
hannesl85 wrote on 15.07.2020 at 15:36: Support had sent me an example with Game ID and Session ID, where I had won 7€fach 1197, which is also correct... About the of the T&Cs as max bet of 5€ per Dreher am but only gone, after the bonus was no longer active... Neither what used, nor free spins bought... To my knowledge everything right

So if it was so that you have only played with 7 € as the bonus was real money it should not come to any problems

But a casino can not simply claim there must be something in the system that does not fit because it will not look at the game manually and have miscalculated hmm

Edit: Of course, a casino could try to claim that not to have to pay out but if no more bonus was active they fail at the latest at the procedure of the MGA because there they are then made naked and must prove everything

I would advise you ask times with Caro vill she can ask the casino times whether someone has miscalculated

That the support offer a compromise if you have made a mistake is also funny mostly they are there 0 accommodating

This post has been translated automatically

Anonym

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:48 pm CEST#8
0 Likes

Nobody has liked this post so far
just about contact or how do I reach Caro? Am new here

This post has been translated automatically

gamble1
Icon

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 03:51 pm CEST#9
0 Likes

Nobody has liked this post so far
hannesl85 wrote on 15/07/2020 at 15:48: just about contact or how do I reach Caro? Am new here

https://www.gamblejoe.com/profil/caro/

Send message

Under the picture you can send one

If someone can help you then she

Keep us gladly up to date how it turns out keep your fingers crossed

This post has been translated automatically

Anonym

[solved] alleged bonus violation, 9000 earned Eurons gone

15th Jul. 2020, at 04:24 pm CEST#10
0 Likes

Nobody has liked this post so far
gamble1 wrote on 07/15/2020 at 3:51 pm
https://www.gamblejoe.com/profil/caro/

Send message

Under the picture you can send one

If someone can help you then she

Keep us gladly on the running as it turns out cross your fingers

Thank you. I will report

This post has been translated automatically

Hot Topics17th Nov. 2024 at 11:39 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately