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DrückGlück: [solved] 16000 € won and Drückglück gives me a bonus and other things

Topic created on 18th Feb. 2020 | Page: 1 of 1 | Answers: 9 | Views: 3,146
Marcel1007

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 12:31 pm CET#1
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Hey, at the weekend I won 16000€ at Drückglück, I had no bonus, am an absolute enemy of it

Now it is so that one has simply foisted a bonus on me and promised any Bonuses, here the casino aims only that I do not withdraw my win and gamble it all away !

But it gets even better, many know the vexed topic with the verifzierung, which is also correct, but if I send 5 times a document for my address and each time it is written it would be too small, illegible or anything else, then I have to honestly doubt whether they want to pay me my money...

I assume that they will invent even more flimsy reasons to not want to pay out my money, that I have never experienced with any casino

I am grateful for all tips and suggestions

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Anonym

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 12:45 pm CET#2
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Marcel1007 wrote on 18.02.2020 at 12:31 pm: Hey, on the weekend I won 16000€ at Drückglück, I had no bonus, am an absolute enemy of it

Now it is so that they just foisted a bonus on me and promised any Bonuses, here the casino aims only that I do not withdraw my win and gamble it all away !

But it gets even better, many know the vexed topic with the verifzierung, which is also correct, but if I send 5 times a document for my address and each time it is written it would be too small, illegible or anything else, then I have to honestly doubt whether they want to pay me my money...

I assume that they will invent even more flimsy reasons to not want to pay out my money, that I have never experienced with any casino

I am grateful for all tips and suggestions


First of all, keep calm and switch to defiant. Don't get abusive in communication and most importantly don't do a single spin again. What exactly happened? How did they "foist" a bonus on you? Did you accept bonus spins without knowing the consequences or did you really have a bonus on it without your intervention?

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Caro
Expert

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 12:47 pm CET#3
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Hi Marcel1007 & welcome to the forum,

i have sent you a private message via Communicator
Kind regards Caro

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upola
Legend

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 01:01 pm CET#4
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With Drückglück you have to activate every bonus.

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Marcel1007

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 01:20 pm CET#5
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@channelmalocher

As you write, I keep calm for now and will clarify everything else in detail, unfortunately, I'm not used to when it comes to payouts and verifzierung that one is stalled for such a long time. On the subject of Bonuses, I have been promoted to the VIP club and an active bonus pushed into my account, where I can win tablets and other things, the intention is clear to me, they want to move me to continue playing. Next I got 100 free spins for Book of dead, which I have not touched, have not made a single spin since the win and also contradicted the bonus by mail

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Caro
Expert

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 02:06 pm CET#6
2 Likes

Liked this post: Anonym, Avatar von MarcT22186 MarcT22186
So to lighten things up a bit, the bonus has absolutely nothing to do with the payout
Marcel1007 has sent 3 times the document to the casino, but the address proof was very poorly legible and thus the player was asked again to send the document. The user did the same and was successfully verified in the meantime

Brief explanation: if an account is not fully verified, the casino has the responsibility to verify the account according to their license. I know it can't happen fast enough for some players, but it is an essential process. Once the documents have been properly submitted, players will normally receive their money.

Regarding his payout and bonus. The payout is now being reviewed and he should receive his win very soon. How long he has to wait to receive the payout varies from casino/payout method to casino/payout method

In the meantime, the player has received an email that he has now been promoted to VIP player and he has been congratulated on his win. Additionally, he has been informed that he has the opportunity to collect points and will receive a prize for it. In addition, he was credited with a 1 euro bonus and 100 free spins. It was explicitly mentioned in the e-mail that the bonus was only credited to him at so that he could see the progress in collecting points. It was also mentioned that he can withdraw at any time, even if this bonus is active.

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Anonym

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 02:09 pm CET#7
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Caro wrote on 18.02.2020 at 14:06: So to lighten things up a bit, the bonus has absolutely nothing to do with the payout
Marcel1007 has sent 3 times the document to the casino, however, the address proof was very poorly readable and thus the player was asked again to send the document. The user also did that and was successfully verified in the meantime

Brief explanation: if an account is not fully verified, the casino has the responsibility to verify the account according to their license. I know it can't happen fast enough for some players, but it is an essential process. Once the documents have been properly submitted, players will normally receive their money.

Regarding his payout and bonus. The payout is now being reviewed and he should receive his win very soon. How long he has to wait to receive the payout varies from casino/payout method to casino/payout method

In the meantime, the player has received an email that he has now been promoted to VIP player and he has been congratulated on his win. Additionally, he has been informed that he has the opportunity to collect points and will receive a prize for it. In addition, he was credited with a 1 euro bonus and 100 free spins. It was explicitly mentioned in the e-mail that the bonus was only credited to him at so that he could see the progress in collecting points. It was also mentioned that he can withdraw at any time, even if this bonus is active.

Caro regulates with a steady hand

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Anonym

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 02:52 pm CET#8
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Kanalmalocher wrote on 02/18/2020 at 14:09
Caro regulates with a steady hand

Yes and she does it super

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tontoo2
Experienced

[solved] 16000 € won and Drückglück gives me a bonus and other...

18th Feb. 2020, at 03:51 pm CET#9
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Ähliches I had at DrückGlück with the address verification. And there was no payout in process, had verified me by default. Everything very quickly and without problems, only the address Verification, there I am after rejected 5-6 uploads in the chat and just asked if they want to take me for a ride, what's the point. I really thought that can only be something like hidden camera, so stupid it was. Upload electricity bill, whatever resolution, sometimes after a few minutes rejection, this went on for days. Then the support of the department or whomever hiterlassen a message and about 2 hours later, the spook was over.

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Caro
Expert

[solved] 16000 € won and Drückglück gives me a bonus and other...

20th Feb. 2020, at 08:36 am CET#10
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The user was fully verified the same day and has already received his win, so the thread can be closed.

This thread was closed

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