[solved] 10.000€ won. Email bonus makes problems!!!

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chrisrobinb

Topic Creator

Forum posts: 8 Member since: 02.04.2020

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 10:43 pm CEST#11

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Popi2099 wrote on 02.04.2020 at 22:33: Just write the Live Chat they should cancel the bonus .

Yes I wanted to. It said that my support people were all busy at the moment

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gamble1

Forum moderatorverified

Forum posts: 6.514 Member since: 21.04.2019

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 11:12 pm CEST#12

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chrisrobinb wrote on 04/02/2020 at 10:43 pm
Yes I was going to. It said that my support people were all busy at the moment

Then do not wait until you reach someone there the bonus must be able to cancel there can only the free spins win from Book of dead Forfeit because only this win was achieved with it

If you break only one rule now they can make you a noose or at least try it

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chrisrobinb

Topic Creator

Forum posts: 8 Member since: 02.04.2020

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 11:14 pm CEST#13

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gamble1 wrote on 02.04.2020 at 23:12
Then do not do anything until you reach someone there the bonus must be able to cancel there can only the free spins win from Book of dead Forfeit because only this win was achieved with it

If you break only one rule now they can give you a rope or at least try to

Okey. I have only tried to contact the support 3 times by phone. Unfortunately unsuccessful even without previous callback. And in the Live Chat are supposedly still all deu staff busy

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Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

[solved] 10.000€ won. Email bonus makes problems!!!

3rd Apr. 2020, at 01:56 am CEST#14

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chrisrobinb wrote on 04/02/2020 at 23:14
Okey. Have only by phone already 3 times tried to contact the support. Unfortunately unsuccessful even without a call back so far. And on Live Chat are supposedly still all deu staff busy

If necessary english support, if you know some english. Otherwise write here Caro or Julian to, the casino is listed here so they may be able to speed up the whole thing.

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chrisrobinb

Topic Creator

Forum posts: 8 Member since: 02.04.2020

[solved] 10.000€ won. Email bonus makes problems!!!

3rd Apr. 2020, at 03:02 pm CEST#15

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Kleinkariert wrote on 04/03/2020 at 01:56 PM
English support if need be, if you know some English. Otherwise write to Caro or Julian here, the casino is listed here so maybe they will be able to speed the whole thing up.

Have now written to the English support. He said if I want to delete the bonus all the winnings achieved with it also lost. Which should be accordingly only the 71€. He said he will take care of it. Jz I'm times excited. Somehow the support came to me very automated rüber. As soon as I know something new I'll let you know and thanks for all the answers.

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Top Member

zocker0815

Forum posts: 933 Member since: 21.10.2019

[solved] 10.000€ won. Email bonus makes problems!!!

3rd Apr. 2020, at 03:11 pm CEST#16

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chrisrobinb wrote on 04/03/2020 at 15:02
Have now written to the English support. He said if I want to delete the bonus all the wins achieved with it are also lost. Which should be accordingly only the 71€. He said he will take care of it. Jz I'm times excited. Somehow the support came to me very automated rüber. As soon as I know something new I'll let you know and thanks for all the answers.

oha...... with the answer I would watch out....

not that they delete everything....

i personally wouldn't Risk that, i would have tried to wager the 2,5k, guess you would have played down maybe only 1k...

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Legend

RiverSong

Forum posts: 4.210 Member since: 31.10.2017

[solved] 10.000€ won. Email bonus makes problems!!!

3rd Apr. 2020, at 03:21 pm CEST#17

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chrisrobinb wrote on 02.04.2020 at 22:13
How can that be but if I have the 5k jz still stand without bonus won... how do you mean that with the low Risk games?

have but explained everything

chrisrobinb wrote on 03.04.2020 at 15:02: He said if I want to delete the bonus all the wins achieved are also lost. Which should be accordingly only the 71€. He said he will take care of it. Jz I'm curious. Somehow the support came to me very automated rüber. As soon as I know something new I'll let you know and thanks for all the answers.

i would not have taken this risk --> all the wins achieved <-- is unfortunately a matter of interpretation and if you think logically and the entire balance is suddenly Bonus money could have the ass card now.
well let's hope not

recently someone was here with the same problem, but much less money and had to accept it, understand in your case anyway not why one does not simply implement the comparatively small amount loosely, see above

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G****e

verified

Forum posts: 2.080 Member has been banned

[solved] 10.000€ won. Email bonus makes problems!!!

3rd Apr. 2020, at 03:31 pm CEST#18

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zocker0815 wrote on 04/03/2020 at 15:11
oha...... i would be careful with that answer....

not that they delete everything....

i personally wouldn't Risk it, i would have tried to wager the 2.5k, guess maybe you would have only played down 1k.

Vllt that would have been better. Well hope wa man that it works out with the payout 🙏

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chrisrobinb

Topic Creator

Forum posts: 8 Member since: 02.04.2020

[solved] 10.000€ won. Email bonus makes problems!!!

3rd Apr. 2020, at 04:55 pm CEST#19

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Iseedeadpeople wrote on 03.04.2020 at 15:21
i would not have taken this Risk --> all the wins made with it <-- is unfortunately a matter of interpretation and if you think logically and the entire balance is suddenly Bonus money you could have the ass card now.
well let's hope not

recently someone was here with the same problem, but much less money and had to accept it, understand in your case anyway not why one does not simply implement the comparatively small amount loosely, see above

But they can not just convert scarce 5000 € in bonus if I have won this without bonus. I can prove that and in the gameplay is also to see...
Yes suppose I would play the 24..€ jz down then I have the 71 € but still on the bonus account. Could I then still pay out?

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Top Member

zocker0815

Forum posts: 933 Member since: 21.10.2019

[solved] 10.000€ won. Email bonus makes problems!!!

3rd Apr. 2020, at 06:04 pm CEST#20

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i just don't understand why you still have to play around with it...

in such a case as yours I bring the money to the payout and grab nothing more....

until the money is on the account

do you think why they have credited you the bonus only for you to fall into the trap....

in an emergency if you can not stand it in such a case pay in another casino...

but well for that it is now too late....

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[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

[solved] 10.000€ won. Email bonus makes problems!!!

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