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DrückGlück: Rip-off? definitely no support

Topic created on 26th Jul. 2021 | Page: 1 of 1 | Answers: 3 | Views: 1,323
HSV_FAN

Rip-off? definitely no support

26th Jul. 2021, at 06:21 pm CEST#1
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I had been registered on DrückGlück for some time, had once paused for a few months (with worst in wins) and now reactivated, deposited, played and been 800 ahead. Wanted to pay out half to me and then it said I had to verify. Although I was already verified with my ID card there. Photographed again, rejected because already known (what logic?!), should document with another document my address. Current bill sent there, rejected, only electricity bills or similar apply. Or bank statement. I sent it. They said that the check would be completed after 48 hours at the latest. After three days I asked live in chat, after about 2 hrs. jmd. answered only in English but could not help me. Then mail written, after 32 hrs. so far no reaction. So after 5 days no activation. In the meantime played here and there, but they speculate.

there is also a German or European complaints office, which are licensed yet and would be happy to be able to pull such black sheep from the traffic.

Thanks and greetings

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Anonym

Rip-off? definitely no support

26th Jul. 2021, at 06:53 pm CEST#2
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HSV_FAN wrote on 26.07.2021 at 18:21

is there also a German or European complaints body, they are licensed after all and would be happy to be able to remove such black sheep from circulation.

Thank you and greetings

There is no German complaints office. The casino has an MGA license, the responsible arbitration authority is called " eCOGRA".

If I were you, I would be patient before you report there.

I just don't understand how you reactivated your account? If you created a new account for yourself, then that could cause problems. The same applies to a self-exclusion at that time



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Paddington
Expert

Rip-off? definitely no support

26th Jul. 2021, at 07:57 pm CEST#3
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Just wait and after you have your money, close your account and never play a cent again!

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Xavi22
Expert

Rip-off? definitely no support

28th Jul. 2021, at 09:01 am CEST#4
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But after July 1, many had to verify again. Is there already something new?

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