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DrückGlück: Push luck cheats me out of a good 5000 euros

Topic created on 24th Sep. 2019 | Page: 1 of 4 | Answers: 36 | Views: 8,443
varroaa

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 10:32 pm CEST#1
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Dear Gamble Joe Team,

first of all a big praise to the forum here.
I've been a silent reader for 2 years and regularly watch winning videos here.

Since I no longer know how to help myself, I have now created an account here and ask you for help.


Have made a Deposit of 20 euros on 22.09.19 at Push Luck and claimed a 100% bonus. Minus Paysafecard fee I had almost 40 euros to play with.

Have played my way up to about 900 euros and back down to about 300 euros.

I bought 3 buy in features on Book of Cleopatra when the bonus was still active

2 times for 8 Euro (total bet per spin 10 CENT) AND once for 16 Euro (20 cent total bet). In the whole time I have definitely not made one spin, which violates the bonus conditions( 5 euro per spin or 10% of the total bonus)

Have then completely converted the bonus after further play.

Again at Book of Cleopatra bought a buy in feature for 80 euros (1 euro bet per spin) . Got Cleopatra symbol and got a full screen( 5000 euro win). This probably happens only once in a lifetime. Could hardly believe it myself

At the end I had a good 6000 Euro on my account. 5000 Euro payout requested, first verified - successful.

Today ne mail get that the withdrawal was canceled. 5 minutes later ne mail that the withdrawal was completed successfully.

Thereupon I logged into my account to pay out the rest.
To my surprise there was no money left. Looked at payouts and there was only a payout of 1000 euros

I contacted the support (English) via Live Chat, which told me that I violated the bonus conditions and I get the 1000 euros as a gesture of goodwill. The buy in features were more or less counted as a bet. In my opinion it is not correct, because during the bonus phase only bonus features were bought and the total bet per spin is 10 or 20 cents. There is nothing about this in the Bonus terms and conditions.

I would be very grateful if someone could take care of this and help me.

There were no bets with 8 or 16 euros per spin.


Best regards

a desperate varroaa

This post has been translated automatically

Saphira
Expert

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 10:39 pm CEST#2
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I also had the same experience at another casino when wagering the bonus. I bought the feature at White Rabbit and did not think about the fact that it could violate the bonus conditions, because the stake per spin was only 10 cents (I bought for 10 euros). The win on the feature was around 50 Euros, but it was deducted immediately, so it didn't even appear in the balance afterwards. I asked the support and received the answer that this was a violation of the bonus conditions. However, they were accommodating enough to consider it an oversight and I was able to continue wagering the bonus afterwards and then withdraw it. They could have canceled the whole thing as well. Think you don't have too much of a chance of seeing the rest of the win. Unfortunately

This post has been translated automatically

varroaa

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 10:46 pm CEST#3
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Saphira wrote on 24/09/2019 at 22:39: It happened to me in another casino when converting the bonus. I bought the feature at White Rabbit and didn't think at all about the fact that it could violate the bonus conditions, because the stake per spin was only 10 cents (I bought for 10 euros). The win on the feature was around 50 Euros, but it was deducted immediately, so it didn't even appear in the balance afterwards. I asked the support and received the answer that this was a violation of the bonus conditions. However, they were accommodating enough to consider it an oversight and I was able to continue wagering the bonus afterwards and then withdraw it. They could have canceled the whole thing as well. Think you don't have too much of a chance of seeing the rest of the win. Unfortunately.

Hi,

Thanks for your answer.

Then Push Luck should clearly define that in the Bonus terms and conditions.

It was not a spin per 8 or 16 euros but the price for free spins which were played with a bet of 10 or 20 cents. It is only spoken of wagering in the bonus conditions, which I have definitely not exceeded.

LG

This post has been translated automatically

Saphira
Expert

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 10:52 pm CEST#4
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I know exactly what you mean. I thought the same way at the time. It is only the price for the free spins and not the bet itself. And of course it would be very transparent and fair to clearly state in the bonus conditions that it is against the rules to buy features. Then such a thing would not arise in the first place. I don't know if this is missing from the terms and conditions at DrückGlück, but I assume that no casino explicitly points out this one point in the Bonus terms and conditions. On which probably quite a few should fall in. That is really annoying

This post has been translated automatically

varroaa

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 11:04 pm CEST#5
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Yes that is definitely not correct.

First of all, I had the 5000 Euro full screen when no bonus was active anymore or when the bonus was already wagered.

I think I will contact tomorrow times via email the German support and describe my3 view of things

Must first come down a little, am really still on 180😡

Since you have once really lucky and then so what. Enough money in the casinos left the last few years as probably almost everyone here. Really to puke

This post has been translated automatically

Knochen
Elite

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 11:10 pm CEST#6
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I think you have a bad chance, I'm sorry for you

From a purely factual point of view, you have made bets of 8€ and 16€. I completely understand why you don't see it that way. But your game history will show that you paid 8€ for a spin and won X amount. No matter if that was a purchased feature or not. You have fallen into a widespread bonus trap

This post has been translated automatically

Saphira
Expert

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 11:10 pm CEST#7
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If they now hang themselves on the rule violation, it will probably be difficult to get the 5000 euros through, even if they came after the bonus was implemented. The reason could then be that the bonus would not have been converted if the free play purchases had not been made, or that it was converted "against the rules". Who knows what kind of arguments they can come up with. Would in your place also try everything, write to the support etc.. Just wanted to type that you have nothing to lose, but that's exactly what you already have. In any case, I'm keeping my fingers crossed that you'll be successful.

This post has been translated automatically

Anonym

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 11:22 pm CEST#8
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I would never have bought the features while the bonus was running. I'm honestly not surprised that they make a stink. There are also some Oc so clauses that when playing with bonus only a maximum of so and so many wins is paid out. Maybe that is also the reason here.
I mean I also had the problem after the conversion of the bonus with the real money then to have played further and then the subsequent win was canceled away in the payout request. Was believe in the Casino Winner at that time, but with reservations.

This post has been translated automatically

v****2

Push luck cheats me out of a good 5000 euros

24th Sep. 2019, at 11:47 pm CEST#9
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varroaa wrote on 09/24/2019 10:32 PM: Dear Gamble Joe Team,

first of all a big praise to the forum here.
Been a silent reader for 2 years and regularly watch winning videos here.

Since I no longer know how to help myself, I have now created an account here and ask you for help.


Have made a Deposit of 20 euros on 22.09.19 at Push Luck and claimed a 100% bonus. Minus Paysafecard fee I had almost 40 euros to play with.

Have played my way up to about 900 euros and back down to about 300 euros.

I bought 3 buy in features on Book of Cleopatra when the bonus was still active

2 times for 8 Euro (total bet per spin 10 CENT) AND once for 16 Euro (20 cent total bet). In the whole time I have definitely not made one spin, which violates the bonus conditions( 5 euro per spin or 10% of the total bonus)

Have then completely converted the bonus after further play.

Again at Book of Cleopatra bought a buy in feature for 80 euros (1 euro bet per spin) . Got Cleopatra symbol and got a full screen( 5000 euro win). This probably happens only once in a lifetime. Could hardly believe it myself

At the end I had a good 6000 Euro on my account. 5000 Euro payout requested, first verified - successful.

Today ne mail get that the withdrawal was canceled. 5 minutes later ne mail that the withdrawal was completed successfully.

Thereupon I logged into my account to pay out the rest.
To my surprise there was no money left. Looked at payouts and there was only a payout of 1000 euros

I contacted the support (English) via Live Chat, which told me that I violated the bonus conditions and I get the 1000 euros as a gesture of goodwill. The buy in features were more or less counted as a bet. In my opinion it is not correct, because during the bonus phase only bonus features were bought and the total bet per spin is 10 or 20 cents. There is nothing about this in the Bonus terms and conditions.

I would be very grateful if someone could take care of this and help me.

There were no bets with 8 or 16 euros per spin.


Best regards

a desperate varroaa

so with the 1000 € for goodwill reasons you should be
be overjoyed and rather bake small rolls...
there are casinos that implement their bonus rules more rigorously

is of course annoying...you can understand but
ignorance does not protect bekantlich before punishment and you have now
now times against the bonus rules violated. features or bonus
buying rounds is considered as one spin no matter how high the
bet per singel spin is. and any win made after the rule violation is
is usually invalid. so if you ask me, press luck is really
if you ask me luck is really generous here

This post has been translated automatically

P****n

Push luck cheats me out of a good 5000 euros

25th Sep. 2019, at 01:12 am CEST#10
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Push luck just locked my account after I deposited and thinks they have the right to do so without justification. 🤦♀️ I will never play in this store again.

This post has been translated automatically

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