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DrückGlück: Payout not possible and no support

Topic created on 21st Apr. 2022 | Page: 1 of 1 | Answers: 9 | Views: 2,578
nicolep3716

Payout not possible and no support

21st Apr. 2022, at 08:54 pm CEST#1
1 Like

Liked this post: s****r
Hi dear community,

since I am new here first a dear hello from me

I am an absolute occasional gambler - sometimes you are lucky or not. Now I wanted to try DrückGlück (the account there I already have a piece) - so deposited money yesterday and gambled a bit
After a clear conscience I uploaded my ID and this morning I received the mail that my account is verified. Great!

So I played on and poof I won a good 1700 euros - joy joy 😎
I then immediately on payout and what can I say: nothing - because I am again asked to upload documents ?!?!!

Why?

Ok so Live Chat opened (which is none 🙈) explained my request and politely asked for clarification, it is also nice that the response time is less than one hour

3 hrs still no answer - again demand - no answer - mail to the support directly written - no confirmation of receipt - no answer - something sharper in the tone of the live chat become - until now still no answer

People there one becomes nevertheless sourly or? Does DrückGlück want you to gamble away your money again? I just want to pay out - at least times nen 1000er.

Does anyone have experience what I can do? Because the support times should give it that one is processed - works elsewhere too!

About advice and help I would be very grateful! ☺️
Love greetings
Nici

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Anonym

Payout not possible and no support

21st Apr. 2022, at 09:50 pm CEST#2
1 Like

Liked this post: Avatar von denyo123 denyo123
Probably you need to verify your account completely

- Proof of address
- Verify Deposit method (e.g. bank card, bank statements if you deposited via bank)

drückglück.com/upload-documents/

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nicolep3716

Payout not possible and no support

22nd Apr. 2022, at 02:04 am CEST#3
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Hi Royal777,

and thank you very much for your message. I have done everything that was requested by the casino:

Songs I just do not get how I can insert a photo / screenshot here 🙈

It was requested ONE proof of identity - Perso with all guidelines photographed and uploaded and then I also received a mail that the document was successfully verified

Deposited via Sofort-Überweisung and the account details with all numbers and my name are also stored in the player account.

It just annoys me immensely that the support works 0.0 and I me verars...t vorkomm-
If you have a problem when depositing the determined everything works very quickly

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denyo123
Experienced

Payout not possible and no support

22nd Apr. 2022, at 11:26 am CEST#4
1 Like

Liked this post: Anonym
nicolep3716 wrote on 04/22/2022 at 02:04: Hi Royal777,

and thank you very much for your message. I have done everything that was requested by the casino:

Songs schnall ich grad nicht wie ich ein Foto/Screenshot hier einfügen kann 🙈

It was requested ONE proof of identity - Perso with all guidelines photographed and uploaded and then I also received a mail that the document was successfully verified

Deposited via instant bank transfer and the account details with all numbers and my name are also stored in the player account.

It just annoys me immensely that the support works 0.0 and I me verars...t vorkomm-
If you have a problem when depositing the determined everything works very quickly


Normally, however, it is actually so that the identity AND the payment option must be verified. One is usually not enough.

But really annoying that the support is apparently not available for you.

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nicolep3716

Payout not possible and no support

22nd Apr. 2022, at 02:39 pm CEST#5
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Hi again,

Caro has taken care of it 👍 so far unfortunately no positive turn . Everything sent: Perso, driver's license and bank statement

But from the support still no answer - but have asked again .... I'm waiting for the things that come 🙈🙈😂😂

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Anonym

Payout not possible and no support

22nd Apr. 2022, at 04:20 pm CEST#6
1 Like

Liked this post: Avatar von denyo123 denyo123
nicolep3716 wrote on 04/22/2022 at 2:39 pm: Hi again,

Caro took care of it 👍 no positive turn so far unfortunately . Everything sent: Perso, driver's license and bank statement

But from the support still no answer - but have asked again .... I'm waiting for the things that come 🙈🙈😂😂

Remember the proof of address! The back of the identity card does not serve as proof of address. Even a bank statement does not necessarily serve as proof of address
I am confident that the Caro will make progress....

This post has been translated automatically

gamble1
Icon

Payout not possible and no support

23rd Apr. 2022, at 06:58 pm CEST#7
1 Like

Liked this post: Anonym
nicolep3716 wrote on 04/22/2022 at 2:39 pm: Hi again,

Caro took care of it 👍 no positive turn so far unfortunately . Everything sent: Perso, driver's license and bank statement

But from support still no answer - but have asked again .... I'm waiting for the things that come 🙈🙈😂😂

Relax our dear Caro regulates that already and the support you do not need to write there more

Your money you get if you have no bonus violation or the like with security Beginning of next week should come but I think times already an update

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BinGOLDiG
Expert

Payout not possible and no support

25th Apr. 2022, at 09:29 am CEST#8
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I would also lock myself for 24 hours, that shows the employees that they do not need to hope that you gamble away the money 🤗

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R3hab
Elite

Payout not possible and no support

25th Apr. 2022, at 09:53 am CEST#9
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BingOo666 wrote on 25.04.2022 at 09:29: I would also let me block for 24 hours, which shows the employees that they do not need to hope that you gamble away the money 🤗

yes but careful some then also process no payouts or cancel them ^^

but if you want to be sure that you do not gamble it away again, can set yourself limits

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Anonym

Payout not possible and no support

28th May. 2022, at 06:54 am CEST#10
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Nobody has liked this post so far
Hello, I've been trying to reach someone at DrückGlück since 5/19/2022. Neither email nor support on the site responds.
I'm not getting any money from them, thankfully, but I'd like to close my player account there permanently. This drives me crazy that you are just going nowhere!
Here is just one of my complaints to Drückglück..

Dear Ladies and Gentlemen,
since 19.05.2022 I have been trying to close my player account‖ permanently.
I have sent countless emails to kontakt@drueckglueck.de and have not received a single response
I have left several messages with support on the site. There it shows that the waiting time is less than an hour. I am also waiting there since 19.05.2022 for a response.
Then I have already clicked 2x on the page my self-exclusion for 6 months. Then after 3 days I receive an automatic email congratulating me that my account is open again!
What is going wrong?
Is Player protection not taken seriously in this company?
I am in real trouble and have been annoyed for days that Drückglück is NOT AVAILABLE for customers!
In my opinion, this is negligent and I am completely overwhelmed with the situation!
I ask for help.
Greetings

What would you guys do now?
I only have the following address: kontakt@drueckglueck

Does anyone else have another address?
Thanks for a short information.

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