I have won 1k and have been trying to pay it out for a week I have already uploaded a picture of a letter to prove that I live there this was also accepted according to the message. I then added all my bank details such as Iban, bank name, account number, BIC and checked them several times. Nevertheless, I always get the message that the payment was canceled and failed ... why ? The Live Chat does not respond and my emails have not been answered for 4 days. It's the first time I've won something in an online casino and I immediately have the feeling that I'm unlucky again. Really bad ! The customer service phone numbers that supposedly belong to DrückGlück do not exist ... can someone please help me ? I could really use the money to buy presents for my family for Christmas
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