Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

DrückGlück: Payout does not work

Topic created on 10th Dec. 2021 | Page: 1 of 1 | Answers: 4 | Views: 1,791
Morschi
Hello dear users/admins,

I have a request that I need to clarify as soon as possible. I have also deposited the online casino site Drueckglueck.de last week real money. I have been playing through this gig for a long time. Played a bit and because I did not like the new rules with 1euro bet and the pauses while playing, I decided to withdraw my remaining amount again
I tried 2 times, but my money was always booked back to the player account
The third time, they demanded a Verification, although I have long since registered on the site, as I have often had to pay out higher amounts. Now we come to the real problem. After I sent the verification again, I got no response despite the site's assurance that it would be done within hours. Then I wrote a complaint in the Live Chat, to which I also received no answer, although the waiting time of less than one hour was there. I wrote a mail in the live chat every day, yet no answer. Now I decided to write an email to the support. There I got an automatic reply back

Please note that Titanium Brace Marketing ltd. has gone into liquidation, and therefore has not only taken their German website DrueckGlueck.com/de offline, but also discontinued the customer support for this German website.

So what should I do now?
I want my money back.
Please HELP me, it's about some more money.

Thanks in advance.

This post has been translated automatically

upola
Legend
Maybe it is because you have to convert the Deposit once.

This post has been translated automatically

Tonkabohne
Top Member
Oh man ...

write what you have deposited and what you have converted ?

If I Deposit 10 € and notice at 9 € that the games only go to 1 € and have 5 sec pause us wants to pay out 9 € ?

THAT DOES NOT WORK !!!

No matter if you are verified

This post has been translated automatically

denskie
Morschi wrote on 10.12.2021 at 19:58: Hello dear users/admins,

I have a request that I need to clarify as soon as possible. I have also the online casino site Drueckglueck.de last week real money deposited. I have been playing through this gig for a long time. Played a bit and because I did not like the new rules with 1euro bet and the pauses while playing, I decided to withdraw my remaining amount again
I tried 2 times, but my money was always booked back to the player account
The third time, they demanded a Verification, although I have long since registered on the site, as I have often had to pay out higher amounts. Now we come to the real problem. After I sent the verification again, I got no response despite the site's assurance that it would be done within hours. Then I wrote a complaint in the Live Chat, to which I also received no answer, although the waiting time of less than one hour was there. I wrote a mail in the live chat every day, yet no answer. Now I decided to write an email to the support. There I got an automatic reply back

Please note that Titanium Brace Marketing ltd. has gone into liquidation, and therefore has not only taken their German website DrueckGlueck.com/de offline, but also discontinued the customer support for this German website.

So what should I do now?
I want my money back.
Please HELP me, it's about some more money.

Thanks in advance.

Hi, have you received your money by now? I am facing exactly the same problem.

This post has been translated automatically

SabinaKr
But the sing but now only gone further with druckglück.de ?

This post has been translated automatically

Hot Topics2nd Nov. 2024 at 07:33 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately