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Wühlmaus197

Topic Creator

Forum posts: 7 Member since: 09.06.2022

9th Jun. 2022, at 10:55 pm CEST#1

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Hello

I have requested a payout from Casino DrückGlück 5 days ago after I unfortunately would have to gamble away over half again because I suddenly had 3 open Bonuses although I have deposited without bonus so no bonus activated first everything was OK then I would have smaller wins suddenly part of the money was converted into Bonus money from 3 previous bonuses that I would have to play through. My win still 530 euros I have then set for withdrawal.
Only after I wrote to the support 2 days later, I finally got an email with confirmation of the payout, now again a few days have passed and somehow no payment arrives.
Also my emails or in chat is not responded unfortunately that seems to be a big problem to send a response.
Above all, I do not understand the suddenly added bonuses that would have to delete themselves automatically after playing when the credit is completely gambled away.
I hope that the payout arrives at some point.

This post has been translated automatically

Elite

slotliebe89

Forum posts: 2.307 Member since: 13.01.2019

Payment

10th Jun. 2022, at 08:55 am CEST#2

1 Like

Liked this post: Wühlmaus197

Vole197 wrote on 09.06.2022 at 22:55: Hello

I have requested a payout from Casino DrückGlück 5 days ago after I unfortunately would have to gamble away over half again because I suddenly had 3 open Bonuses although I have deposited without bonus so no bonus activated first everything was OK then I would have smaller wins suddenly part of the money was converted into Bonus money from 3 previous bonuses that I would have to play through. My win still 530 euros I have then set for withdrawal.
Only after I wrote to the support 2 days later, I finally got an email with confirmation of the payout, now again a few days have passed and somehow no payment arrives.
Also my emails or in chat is not responded unfortunately that seems to be a big problem to send a response.
Above all, I do not understand the suddenly added bonuses that would have to delete themselves automatically after playing when the credit is completely gambled away.
I hope that the payout arrives at some point.

Actually, bonuses should expire as soon as your balance is used up. With some providers, a manual deletion is necessary. Therefore, before a Deposit always look whether any bonus is still active.

This post has been translated automatically

Wühlmaus197

Topic Creator

Forum posts: 7 Member since: 09.06.2022

Payment

10th Jun. 2022, at 10:31 am CEST#3

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Yes that with the Bonuses I also did not understand had also before Deposit no open bonuses even with deposit no bonus would be displayed, only after I won about 50 euros half was displayed as bonus money.
Then I went to the personal page under Active Bonus then stood 3 open bonuses from 3 different days that you could not cancel so I was forced to play through them.
I tried to inform me in the chat but as the last time always no one available, then I complained by e-mail, 2 days later I got a reply with the answer that the bonuses are canceled at my request.
But my payout was still not transferred, by e-mail but already confirmed with the statement request payout completed their money will soon be posted to their account

This post has been translated automatically

Wühlmaus197

Topic Creator

Forum posts: 7 Member since: 09.06.2022

Payment

10th Jun. 2022, at 09:20 pm CEST#4

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Hello, I have now contacted Druckglück again today via chat and email regarding the outstanding payment, and set an ultimatum.
I find it very unfortunate that you have to be so angry.
I have read here in the forum so much about the same difficulties and was really surprised that a casino acts so
Well about a few suggestions and answers here in the forum I would be happy.
Thank you that may share my worries here
LG
Vole197

This post has been translated automatically

Anonym

verified

Former Member

Payment

11th Jun. 2022, at 02:42 pm CEST#5

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Which withdrawal method did you use and are you already verified there?

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Wühlmaus197

Topic Creator

Forum posts: 7 Member since: 09.06.2022

Payment

11th Jun. 2022, at 07:11 pm CEST#7

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Hello Royal777
So I have taken a bank transfer and have been verified for a long time.
Yesterday, a Jan from support has written to me on my emails with the advice that he can only answer my questions if I write about my registered email address.
This is really a joke, I have only this email address for years, everything from DrückGlück comes through this email, I wonder if I'm doing something wrong.
LG
Vole197

This post has been translated automatically

Amateur

Eckbert

Forum posts: 134 Member since: 13.03.2019

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11th Jun. 2022, at 07:55 pm CEST#8

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Servus, so not only here but also on casinoguru there were complaints regarding the live chat. There is no Live Chat at Drücklück and at Swift, Bacana Play and all the other casinos from the same group. Waiting time for an answer from the live chat on average 3 days. Then you usually get a copy paste answer and have to ask again and wait another 3 days. So it goes on forever. In the chat window above it says waiting time less than 4 minutes. That is such a lie. I have received my 2 withdrawals. From request to appearance on the bank account it was about 8 days. I could tell you a lot more, but I won't for now.

This post has been translated automatically

Wühlmaus197

Topic Creator

Forum posts: 7 Member since: 09.06.2022

Payment

11th Jun. 2022, at 08:42 pm CEST#9

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Hello Eckbert
the whole thing is quite funny but in the past it was different.
Well, let's hope that DrückGlück again more care about their players have already read a lot here
Lg

This post has been translated automatically

Wühlmaus197

Topic Creator

Forum posts: 7 Member since: 09.06.2022

Payment

13th Jun. 2022, at 11:39 am CEST#10

2 Likes

Liked this post: Anonym, garfield68

First of all, thank you all for being so nice.
The money from DrückGlück has just been credited to my account at last.
LG

Vole197

This post has been translated automatically

DrückGlück: Payment

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