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I have requested a payout from Casino DrückGlück 5 days ago after I unfortunately would have to gamble away over half again because I suddenly had 3 open Bonuses although I have deposited without bonus so no bonus activated first everything was OK then I would have smaller wins suddenly part of the money was converted into Bonus money from 3 previous bonuses that I would have to play through. My win still 530 euros I have then set for withdrawal.
Only after I wrote to the support 2 days later, I finally got an email with confirmation of the payout, now again a few days have passed and somehow no payment arrives.
Also my emails or in chat is not responded unfortunately that seems to be a big problem to send a response.
Above all, I do not understand the suddenly added bonuses that would have to delete themselves automatically after playing when the credit is completely gambled away.
I hope that the payout arrives at some point.
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Wühlmaus197
Actually, bonuses should expire as soon as your balance is used up. With some providers, a manual deletion is necessary. Therefore, before a Deposit always look whether any bonus is still active.
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Then I went to the personal page under Active Bonus then stood 3 open bonuses from 3 different days that you could not cancel so I was forced to play through them.
I tried to inform me in the chat but as the last time always no one available, then I complained by e-mail, 2 days later I got a reply with the answer that the bonuses are canceled at my request.
But my payout was still not transferred, by e-mail but already confirmed with the statement request payout completed their money will soon be posted to their account
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I find it very unfortunate that you have to be so angry.
I have read here in the forum so much about the same difficulties and was really surprised that a casino acts so
Well about a few suggestions and answers here in the forum I would be happy.
Thank you that may share my worries here
LG
Vole197
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So I have taken a bank transfer and have been verified for a long time.
Yesterday, a Jan from support has written to me on my emails with the advice that he can only answer my questions if I write about my registered email address.
This is really a joke, I have only this email address for years, everything from DrückGlück comes through this email, I wonder if I'm doing something wrong.
LG
Vole197
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the whole thing is quite funny but in the past it was different.
Well, let's hope that DrückGlück again more care about their players have already read a lot here
Lg
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garfield68
The money from DrückGlück has just been credited to my account at last.
LG
Vole197
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