Pfannenfranz wrote on 01.03.2022 at 13:53: After I contacted Caro, I received a message on Facebook with instructions on how to solve my problem. The payout has now been requested. Let's see what happens next. Thanks to Caro for the quick help!
Do you still have the instructions to hand? Because I also have the error "Bank Name Error".
Hlhl2024 wrote on 06.03.2024 at 09:39: Unfortunately I am also affected. Bank Name Error for 7 days. The supposed support is not helpful. @caro can you help?
Hello Hlhl2024,
Caro is no longer on our team, but I can try to help
I will leave you a message via Communicator.
Edit: If I have forgotten to write to someone and someone still needs help with the problem, please contact me via Communicator
I was told that it is just a technical issue and they are already working on fixing it.
It could possibly take a short while, but should not affect all players.
For the members I have contacted via Communicator, the problem has now been resolved.
If anyone else has this problem, please contact me via Communicator.
Julian wrote on 07.03.2024 at 12:56: I have been informed that it is only a technical issue and they are already working on fixing it.
It could possibly last for a short time, but should not affect all players.
For the members I have contacted via Communicator, the problem has now been resolved.
If anyone else has the problem, please contact me via Communicator.
The money has now been paid out in full to my bank account. However, not by myself, but manually by the support team. Many thanks to the communicator Julian!
Hello, unfortunately I also have the message "Bank Name Error" and I can't get my money... I've been waiting in vain for a message/response from DrückGlück for a good week now.
No payout "Bank Name Error
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Okay, I hope they get back to me next week, no one will probably be there at the weekend.
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No payout "Bank Name Error
Nobody has liked this post so far
Do you still have the instructions to hand? Because I also have the error "Bank Name Error".
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No payout "Bank Name Error
Nobody has liked this post so far
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No payout "Bank Name Error
Nobody has liked this post so far
Hello Hlhl2024,
Caro is no longer on our team, but I can try to help
I will leave you a message via Communicator.
Edit: If I have forgotten to write to someone and someone still needs help with the problem, please contact me via Communicator
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No payout "Bank Name Error
Nobody has liked this post so far
I have the same problem.
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No payout "Bank Name Error
Nobody has liked this post so far
It could possibly take a short while, but should not affect all players.
For the members I have contacted via Communicator, the problem has now been resolved.
If anyone else has this problem, please contact me via Communicator.
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No payout "Bank Name Error
Nobody has liked this post so far
Unfortunately not yet for me. 🥲
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No payout "Bank Name Error
Nobody has liked this post so far
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No payout "Bank Name Error
Nobody has liked this post so far
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No payout "Bank Name Error
Nobody has liked this post so far
Who can help me get my win paid out?
Thank you very much.
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