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DrückGlück: No payout "Bank Name Error

Topic created on 01st Mar. 2022 | Page: 1 of 3 | Answers: 23 | Views: 4,146
Pfannenfranz

No payout "Bank Name Error

1st Mar. 2022, at 11:03 am CET#1
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Have once won quite well and thus wanted to cash out for the first time. Am used to problem-free Deposit and withdrawal from other sites. When I enter my data, the fields light up green for a correct entry, but when I then want to pay out, so comes the error message "Bank Name Error". I have written the name as on my bank card. After that I tried to contact the support. In all ways. When trying to send a mail via the "Support" button, it comes back because it is no longer active because the company no longer exists. But the button is still active. The "live" chat answers after days, standard answer that brings nothing. Funnily enough, I even got a mail sent from the Live Chat to which I should contact. However, I could not send one to them because it did not exist. I wonder how they can survive with such an incredibly bad support. I have never experienced this before. The fastest, but also not goal-oriented response was a response to an entry on Trustpilot. Madness!

Has anyone had similar experiences and can help me?

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Pklisa
Amateur

No payout "Bank Name Error

1st Mar. 2022, at 11:09 am CET#2
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Pfannenfranz wrote on 01.03.2022 at 11:03: Have won once quite well and thus wanted to cash out for the first time. Am used to problem-free deposits and withdrawals from other sites. When I enter my data, the fields light up green for a correct entry, but when I then want to cash out, so comes the error message "Bank Name Error". I have written the name as on my bank card. After that I tried to contact the support. In all ways. When trying to send a mail via the "Support" button, it comes back because it is no longer active because the company no longer exists. But the button is still active. The "live" chat answers after days, standard answer that brings nothing. Funnily enough, I even got a mail sent from the Live Chat to which I should contact. However, I could not send one to them because it did not exist. I wonder how they can survive with such an incredibly bad support. I have never experienced this before. The fastest, but also not goal-oriented response was a response to an entry on Trustpilot. Madness!

Has anyone had similar experiences and can help me?

i had also already, would be blocked by Trustpilot even.at which casino you have these problems?

This post has been translated automatically

Pfannenfranz

No payout "Bank Name Error

1st Mar. 2022, at 11:23 am CET#3
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Oh sorry, I am a forum beginner. The whole thing is with DrückGlück.de
I was already with various other providers and I have not yet experienced something like this in terms of support
So sometimes it is almost laughable...

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R3hab
Elite

No payout "Bank Name Error

1st Mar. 2022, at 11:29 am CET#4
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Pklisa wrote on 01.03.2022 at 11:09
had it too, would be blocked by Trustpilot even.at which casino do you have these problems?

DrückGlück

there is also sh.drückglück with permission from Schleswig Holstein therefore I would say times that they pay out in the end
have maybe grad problems or just want to annoy you, how much money is it about?

here you can try it again stood on the sh page
good luck

Company:
Skill On Net Ltd
Contact:
email: info@skillonnet.com
Tel. +49 8938036425
Head of customer service: Andreas Kneitzinger

This post has been translated automatically

Pfannenfranz

No payout "Bank Name Error

1st Mar. 2022, at 11:38 am CET#5
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Peter8 wrote on 01/03/2022 at 11:29 AM
DrückGlück

there is also sh.drückglück with permission from Schleswig Holstein therefore I would say times that they pay out in the end
have maybe grad problems or just want to annoy you, how much money is it about?

here you can try it again stood on the sh page
good luck

Company:
Skill On Net Ltd
Contact:
email: info@skillonnet.com
Tel. +49 8938036425
Head of customer service: Andreas Kneitzinger

So if they want to annoy me, then they really are masters of their trade!

Currently 2600,-€ are on the account
I actually always liked the site and never had any problems, except for now, so suddenly.
And the support thing is really ridiculous
I've been through and tried a few sites and there support has always been impeccable.
There are always problems and I am not someone who is not lenient
But in the "live" chat is announced that answers are usually answered bspw. under 5 min
Well, I have received two standard answers in one week
Let's see how this goes on. At Trustpilot I was answered and here I still have hope

This post has been translated automatically

R3hab
Elite

No payout "Bank Name Error

1st Mar. 2022, at 12:36 pm CET#6
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Pfannenfranz wrote on 01.03.2022 at 11:38 am

So if they want to p**s me off, they really are masters of their craft!

Currently there are 2600,-€ on the account
I actually always liked the site and never had any problems, except for now, so suddenly.
And the support thing is really ridiculous
I've been through and tried a few sites and there support has always been impeccable.
There are always problems and I am not someone who is not lenient
But in the "live" chat is announced that answers are usually answered bspw. under 5 min
Well, I have received two standard answers in one week
Let's see how this goes on. At Trustpilot I was answered and here I still have hope.

did you then more often amounts over 1k without problems paid out ? because they had at that time already no good reputation what concerns that
or try another payout method? are just all only people who can make mistakes in chat da machste nix

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Pfannenfranz

No payout "Bank Name Error

1st Mar. 2022, at 01:53 pm CET#7
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After contacting Caro, I then received a message in Facebook and got instructions there to solve my problem. Currently, the payout is requested. Let's see what comes now. Thanks to Caro for the quick help!

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Mimmi1

No payout "Bank Name Error

31st Mar. 2022, at 02:48 pm CEST#8
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Hello,

i would be interested to know if you have received your payment in full?

I have initiated a payout on 28.03.2022 which was also processed on 29.03.2022 but so far still no money has been received in my account

Thank you in advance for the response.

LG

This post has been translated automatically

Frostic

No payout "Bank Name Error

2nd Mar. 2024, at 10:29 am CET#9
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Hello, I also get the error Bank name error with DrückGlück, although everything matches. Is there any way to fix this without contacting support? I don't think he will answer me.
New problems with every payout

LG

This post has been translated automatically

Blaustein85
Visitor

No payout "Bank Name Error

2nd Mar. 2024, at 05:19 pm CET#10
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I had the same problem once, but was able to resolve it via customer service

This post has been translated automatically

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