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DrückGlück: Payout of high wins denied + bonus conditions

Topic created on 07th Aug. 2019 | Page: 1 of 1 | Answers: 9 | Views: 2,818
dRensen

Payout of high wins denied + bonus conditions

7th Aug. 2019, at 10:38 am CEST#1
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Hello,

i have been reading along for quite some time, now it has hit me too.

I have been playing at DG for a long time and have never accepted any bonus
The day before yesterday I deposited again 160€, and suddenly had 60€ bonus in the account, which I have not seen at first.

I then wrote to chat support, where the bonus came from and that they should please take it out. Since they told me that the bonus would be no problem and also already cleared. So no more thoughts made.

I have then (However) played me up to 163,000 € and me now (yes I know, was stupid) played down to 75k and wanted in small steps (5K) auszahlne.

Now I get this email from the casino:

" we have received feedback from our accounting department.
I have to inform you that upon reviewing the withdrawal amount you requested, our Payments Department has determined that the wins you have earned are in violation of our Bonus Policy (See Bonus Policy item 7).
When wagering with the wagering of a Deposit bonus/deposit offer (free or deposit) or Bonuses credited for free play winnings, the maximum wager allowed is 10% (min. 0.10) of the bonus amount or 5 (e.g. 5 EUR, 5 GBP) (whichever is lower).
During your active bonus you have played with stakes above the allowed stake. You can see this for example at JackpotJester50K (Game ID 753045499 & 752802557) under your game activity in your account.
The bonus policy provides for the cancellation of the resulting win in such a case. Your account will then be normalized to the amount that was deposited before. I am currently in personal discussion with the management to find a possible solution.
Another Tip from me: It is extremely important to read the terms and conditions. So you can prevent such situations.
As soon as I have news regarding the escalation I will contact you again.
Until then I remain with kind regards"


So the classic Bonus terms email.
But should I with my desire, the bonus deleted wwird not actually be in the right ?

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Anonym

Payout of high wins denied + bonus conditions

7th Aug. 2019, at 11:21 am CEST#2
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Old swede, from 100 to 163k played up? How did you do that please? Then still on 75k down again xD, if you consider with a Deposit of 100€ again 75k gambled away dude xD you have a deposit for a million credit simply times gambled down

The question that arises for me is whether the bonus as you have written to the chat on it, also really canceled or you have played with the bonus.

I find anyway that your winning amount is in no relation to your bonus. But now casino lawyers will show up here again, which still take something in protection.

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Katharina2
Top Member

Payout of high wins denied + bonus conditions

7th Aug. 2019, at 11:28 am CEST#3
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Did not you notice that the bonus runs along ? If they do not comply with my request,
i would have after a certain waiting time and again inquiries, my money to the
Auszahlung brought.....fertisch...... .Bonus is always attached to conditions. I myself
always play without, but can understand the gamers on slot machines. One must
to avoid frustration.

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dRensen

Payout of high wins denied + bonus conditions

7th Aug. 2019, at 12:46 pm CEST#4
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Hello again,

i also find that 60€ bonusin no relation to the 75K. Especially because I have actually NEVER accepted a bonus at DG.

After the interview, the bonus was gone, but supposedly I have I Him freigespielt, as it is under bonus in the cash.

If they now offer to pay me only 25 or 30K, that is also perfectly ok for me.

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zuzox
Experienced

Payout of high wins denied + bonus conditions

8th Aug. 2019, at 06:08 pm CEST#5
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Who or what is dg? Please do not use abbreviations that no one knows 😅
But awesome story, hopefully they will agree so you see at least part of the money...

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Dokado1212
Experienced

Payout of high wins denied + bonus conditions

8th Aug. 2019, at 06:34 pm CEST#6
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Strongly assume that it is about DrückGlück

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Timo0510
Top Member

Payout of high wins denied + bonus conditions

8th Aug. 2019, at 07:49 pm CEST#7
2 Likes

Liked this post: Anonym, Avatar von Klempo77 Klempo77
Awesome ! This will only work if you are lucky! Deposit right away !

Let's look into our crystal ball. I predict that you have agreed in 1-2 days with the extremely accommodating casino and they have paid you the 75K without Verification! What a great casino!

Who finds the error may keep it...

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Anonym

Payout of high wins denied + bonus conditions

8th Aug. 2019, at 11:14 pm CEST#8
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Nene, they will apologize and pay out 163k. Clemency as they are. Here, via my link you can register there and also win such a huge chunk of Gekl very easily

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dRensen

Payout of high wins denied + bonus conditions

9th Aug. 2019, at 01:52 pm CEST#9
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So, a few days have passed

They paid me 1000€ and deleted the rest of the money. Because I played the bonus too high. Not sure if I should or can do anything there. It's just super annoying and I will guaranteed NEVER again just gamble without looking if any bonus is active. This is really a mess.

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Kleinkariert
Expert

Payout of high wins denied + bonus conditions

9th Aug. 2019, at 07:48 pm CEST#10
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dRensen wrote on 08/09/2019 at 13:52: So, a few days have passed

They paid me 1000€ and deleted the rest of the money. Because I played the bonus too high. Not sure if there is anything I should or can do about it. It's just super annoying and I will guaranteed NEVER again just gamble without looking if any bonus is active. This is really a mess.

The case is best to make public on several platforms. Simply create bad publicity, more you can not do as a sausage in this world in such a case.

This post has been translated automatically

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