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DrückGlück: Drückglück 25 000€ win no payout, login no longer possible and no reaction from customer service

Topic created on 23rd Sep. 2019 | Page: 1 of 3 | Answers: 23 | Views: 9,155
Anonym

Drückglück 25 000€ win no payout, login no longer possible and...

23rd Sep. 2019, at 06:28 pm CEST#21
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Hello I have won at Drückglück.com 25 000 euros, I have deliberately not used any bonus etc..

I deposited via Paysafe and bank account.

Now I was told after the usual Verification gezedere verification completed everything is fine that money will be paid out.

That was meanwhile 11 days ago for 8 days I can no longer log on to my account, which has worried me of course, it also tried via the password reset function there you had to enter username and email and then got a 4-digit security number, but no email what was already strange (spam folder I also checked)..nothing...
When I try it now it says user does not exist.


Now I have meanwhile 2x tried via email the customer service to contact politely and objectively incl. my data as it should be. last on 20.09.2019 and no reaction.

I have also tried several times in vain to contact by phone

Goes only computer ran where it says you will be called back áuf the / the calls I'm still waiting......

Of course I checked my bank account every day in the hope that the money was paid out. Unfortunately in vain until today.
What is going on what can I do?

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Anonym

Drückglück 25 000€ win no payout, login no longer possible and...

23rd Sep. 2019, at 06:39 pm CEST#1
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Perhaps this is because only 1 account may be opened per household. Do you have a husband, son or partner who is also registered with them?

Or: Do you perhaps have a double account?

Or: Have you perhaps accidentally played with bonus?

Or: Are you blocked at any OC or have ne self-block?

DrückGlück unfortunately seems to be a Provider where irregularities are often occur.

I have never played with them

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Anonym

Drückglück 25 000€ win no payout, login no longer possible and...

23rd Sep. 2019, at 06:56 pm CEST#2
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Neither.... No bonus, no double account and also no block.

I have successfully verified and I was told everything is fine amount will be paid...... and now so....


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g****s

Drückglück 25 000€ win no payout, login no longer possible and...

23rd Sep. 2019, at 09:40 pm CEST#3
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winterling wrote on 23/09/2019 at 18:39: Maybe it's because: Only 1 account may be opened per household. Do you have a husband, son, significant other who is also registered with them???

Or: Do you perhaps have a double account?

Or: Have you perhaps accidentally played with bonus?

Or: Are you blocked at any OC or have ne self-block?

DrückGlück unfortunately seems to be a Provider where irregularities are often occur.

I have never played with them


And even if he should have committed one of these violations, I tell him that, refund the Deposit, and good.
What the casinos allow themselves these days is beneath contempt! There is simply blocked, and no longer communicated.
Can also be that his win is legitimate. The terms and conditions are designed only for the casinos anyway, the player has no
Rights, and is only dependent on the goodwill of the casino that it really pays out.

Alone already the regulation that one may not change after a larger win on certain slots is but the pure mockery!

And that's exactly why I only play offline.
f**k the less percentages, if it is true at all, for that I get my money in any case.
The whole online crap is a joke!

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Anonym

Drückglück 25 000€ win no payout, login no longer possible and...

23rd Sep. 2019, at 10:43 pm CEST#4
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OC's, unfortunately, really now give the feeling of "I hope I don't win too much". And that's pretty weird.

When I used to win 10k in a casino offline, I would freak out with joy. Now, when that happens to me, I'm briefly happy and immediately the thought comes "omg, I hope I really get that"

I have to say, so far I've always gotten everything, although of course I've never won over 10k online

Is also the reason why I withdraw more and more from gambeln generally and concentrate again on sports betting

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S****8

Drückglück 25 000€ win no payout, login no longer possible and...

23rd Sep. 2019, at 10:54 pm CEST#5
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Liked this post: Anonym
and again I can only write ...just do not pay more in these dirt OC's ...they always find what to screw you !

Take the coal buys you something nice or save it for retirement in the pillow

And if you want to play then times a trip to a casino ...

There you have people around you and the fun factor is much higher than sitting alone in front of a screen ...

The OC's know that gambling in DE is illegal so they will always get right ...

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Anonym

Drückglück 25 000€ win no payout, login no longer possible and...

23rd Sep. 2019, at 11:46 pm CEST#6
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What amazes me the most is how you all do it. Constantly here in the forum someone wins tens of thousands. The one 25tsd at Drückglück, the other 10K in a casino. What am I actually doing wrong? I play 2.5 years in all possible OC and the highest of the feelings were 2 600 Eur wins.

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Bonusbaron
Top Member

Drückglück 25 000€ win no payout, login no longer possible and...

24th Sep. 2019, at 12:57 am CEST#7
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Liked this post: Anonym
Alice3105 wrote on 09/23/2019 6:28 PM


Now I was told after the usual Verification gezedere verification completed everything is fine that money will be paid out.


Hopefully you have secured the communication between you and the casino with these statements, could be helpful as evidence for an MGA complaint. However, I would first try a complaint with Askgamblers, with luck they can achieve something for you.

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Anonym

Drückglück 25 000€ win no payout, login no longer possible and...

24th Sep. 2019, at 03:14 am CEST#8
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winterling wrote on 09/23/2019 at 11:46 pm
What amazes me the most is how you all do it. Constantly someone wins tens of thousands here on the forum. The one 25tsd at Drückglück, the other 10K in a casino. What am I actually doing wrong? I play 2.5 years in all possible OC and the highest of the feelings were 2 600 Eur wins.

Well, a little thinking would help
There are about 2 million players in Germany and the majority of them are online. It is clear that only people who have a problem report and problems usually occur with a win and yes they happen, even in the order of magnitude (I know from my own experience).
All the others who have no problem, whether they have won or not, have no reason to look for help on the Internet and therefore do not come across the page. This is the only reason why users who have won a lot keep showing up here. All the others don't care about creating the right balance for you, there will always be that here and you will have to live with the one-sidedness.

GU

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Katharina2
Top Member

Drückglück 25 000€ win no payout, login no longer possible and...

24th Sep. 2019, at 10:21 am CEST#9
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Sweep88 wrote on 09/23/2019 10:54 PM: and again all I can write is ...just don't pay into these crap OC's anymore ...they always find something to screw you guys !


The OC's know that playing in DE is illegal so they will always get right ...

Says who? Not the *german grey-black- anti-eu-law-politics* and then:
gambling debts are honor debts and DrückGlück is German with Malta license. So nothing
illegal.

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