DrückGlück: Does not pay out win approx. 265.000€!!!!

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knappe20 wrote on 25.05.2020 at 13:29

-- post removed as this was a user who has been banned in the past --

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italianstyl wrote on 25.05.2020 at 12:12 pm: Hello, I'm new here on GambleJoe and came with the hope that there is someone here who can concrete help or assist me, because I can not forget for weeks that a long-awaited BIG Win is not paid out to me! I must say I am not a user of bonuses. Because it is always too hot and complicated for me with the conditions! I prefer to have my credit, know that is mine and do not have to pay attention to anything in case of profit. Play ca zwiechen 10k-25k a month in this casino since last year October approximately. I was always mega satisfied, unfortunately, the win I'm aiming for me, until April failed... Now to the problem:
I go into the support Live Chat, ask something and then one is me the idea times to ask for any free money (real money credit, no bonus), because I could not trigger a TAN because of display damage to deposit. Was about 10 days without Deposit possibility. The FRIENDLY employee gave me 200 € free money, which I found mega, said that I had to convert but nothing or something applies. He replied, no turnover requirements, but always apply the bonus conditions and a to...... I understood that I have to pay attention to nothing but that it is free money and no bonus! If you gamble so much money is one also soas no matter, because you hardly use it!!! I go...... 200€ start.. Wins in one game after the other..stood 5000€ credit, these become 20k then 51k... Then comes a call from VIP support, VIP manager who is called Lisa, for me the dearest, most competent support staff ever!!!! She can hardly express her joy and congratulations, because she is so happy for me and says: "I deserve this after all my deposits!
So it went on and on until I was at 280.000€ credit. In the meantime, Lisa tried to clarify with the VIP managers how the payout can take place in what amount and so on. We were due to my whole deposit 70000 € in a month promised and I have the first 10,000 payout requested through my account. I had to request step by step 10000 always and post processing the other 10.000 and so on and so forth until 70000. The rest in the following month always in 10000 steps. That was the deal!!!!!!!!!!!!, I don't know how many times I talked to Lisa on the phone and congratulations kept coming for another win and the joy was so huge as anyone can understand as a player. Maybe it sounds corny, but a little dream came true, finally not to see a video on Youtube and envy what kind of wins are possible, otherwise be a Big Winner yourself!!!! THOUGHT I......
The first 10,000 just wouldn't show up as a processed payout in the account. Always *in processing*. Lisa did everything, asked countless times. 13.received 4 200 free money, 1st payout on 4/16rrhslten, Lisa's pressure made this go faster. 2. Payout on 27.4.with the following message: The 1.payout had not been allowed to be paid out at all, went through due to the Druckmacherei of the VIP manager. Since Bonus money was in the game and a maximum of twice the amount of free money may be earned, so 400€!!!! These may be paid out at most!!! From KULANZ since I am a respected player, I got the total 20,000€ at all! And this also only, because Lisa of the also could not grasp and with the payment department the manager called 2 times and discussed. A huge thanks for this commitment, which was also emotional on the phone not to overhear! CONCLUSION, dear readers sorry that this is so long, but I want to be clear when I dare to write something in a forum. Have nothing omitted or added. The conditions are clear to myself today, but if this goes back and forth for 2 weeks, everyone in the VIP support knows me and that says itself that this is not fair in my case and situation. I must have left about 70-80k already there... I trusted this casino with the most important thing we players value when it comes to money. If anything is wrong you should be notified or at the latest after 10 days or after the 1st withdrawal request, someone should get in touch and clarify the matter. Instead, the joy would be shared with me several times and kept up, not even your own VIP manager is instructed to inform the player (me). No lock system conditional or hints that the win should not continue to increase or what do I know... Other casinos lock the bet on normal Bonuses that you are protected by not having any problems. For me, this is all negligent as other points I could mention here!!! This can not be okay what happened to mjr. If someone answers me, please see from writing me that I should read the conditions! I know that myself. If someone writes me, then please with an idea what I can do to get my money. I have by the way in April also over 10,000 € had paid again... The last idea what I had to write an email which should be forwarded to those who decide that whether I get the money or not... If someone wants to read this, I can also insert the happy here I. It was worded the way I still feel today. Betrayed, fooled, disappointed, offended, simply sad, yet the mail was by no means insulting but factual.
LG
Just a player

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