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DrückGlück: Caution Casino test failed. (Page 2)

Topic created on 02nd Oct. 2021 | Page: 2 of 2 | Answers: 19 | Views: 3,562
Byrrrd
Rookie

Caution Casino test failed.

4th Oct. 2021, at 02:12 pm CEST#11
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dersawen wrote on 03/10/2021 at 16:38

ditto. also never had problems there, however, since the regulation there also no longer played. refers to both drückglück and wunderino

Can I confirm so for Wunderino. Until July 1, since I no longer play, I had only positive experience regarding support and verification.

I never had a problem there with the payout, except when I was once over the limit set in the T&Cs (I think 2600 EUR) and I also had to have bank details verified (duration of the action not half an hour).

Maybe that has changed in the meantime, but everything was better in the past anyway

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upola
Legend

Caution Casino test failed.

4th Oct. 2021, at 06:52 pm CEST#12
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@dersawen
@byrrrd

Don't let Chrizzi read your useless comments,or she will scold again.

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Caro
Expert

Caution Casino test failed.

5th Oct. 2021, at 09:44 am CEST#13
1 Like

Liked this post: Anonym
Hello Harry,

the manager of DrückGlück as well as I became aware of your contribution yesterday and would like to express our opinion to some accusations

to 1. you write the Verification is almost impossible. Were you fully verified, if not, where was the problem? The fact is that DrückGlück has to implement the new verification requirements 100% and believe me, DrückGlück doesn't like that either, but those are the requirements they have to adhere to

to 2. the support. As you can see, not everyone has had the same experience as you. Sure, it can always happen that an agent is not immediately available. But still, DrückGlück always tries their best to ensure continuous availability. So to question the seriousness of the casino here, I find very exaggerated

to 3. conditions of participation are not adhered to by the casino. Here I ask myself the question, was there any problem that you do not want to mention? What kind of mistakes have happened? I can only imagine a violation of the terms and conditions / bonus conditions...

to 4. payout: Here I also ask myself the question, why could you not pay out? Were there any problems with the payout, if so, you can just explain this briefly and factually and we (manager and I) would be happy to help you fix the problem. It sounds like there is no way to cash out at DrückGlück...I would like you to explain in more detail where exactly the problem was/is instead of just making insinuations

I will deliberately delete your conclusion, as this is an unfounded reputation-damaging statement against DrückGlück, without any exact facts

I don't want to come across as "pro casino", but to make any insinuations or claims without any facts I find a bit brazen... and I don't want to say that you can only make positive posts about casinos on GambleJoe. If you search a bit in the forum, you will see how we always take care of the complaints and try to act "pro player".

Greetings Caro

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upola
Legend

Caution Casino test failed.

5th Oct. 2021, at 11:31 am CEST#14
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Don't be so strict Caro,according to Chrizzi he has years of testing under his belt.

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Caro
Expert

Caution Casino test failed.

5th Oct. 2021, at 11:38 am CEST#15
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upola wrote on 05.10.2021 at 11:31 am: Don't be so strict Caro,according to Chrizzi it has a years test period after all

Yes, quite clearly I am curious about more subjective test reports

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Byrrrd
Rookie

Caution Casino test failed.

5th Oct. 2021, at 01:15 pm CEST#16
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upola wrote on 04/10/2021 at 18:52: @dersawen
@byrrrd

Don't let your useless comments read Chrizzi,or she will rant again.

Sorry!!!

I hereby take back my absolutely unqualified assertion that everything was better in the past

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Falko
Icon

Caution Casino test failed.

5th Oct. 2021, at 02:22 pm CEST#17
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Why did Caro delete herself ?

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Falko
Icon

Caution Casino test failed.

5th Oct. 2021, at 02:40 pm CEST#18
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Now she's back

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Caro
Expert

Caution Casino test failed.

5th Oct. 2021, at 03:01 pm CEST#19
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Just had to test something

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Anonym

Caution Casino test failed.

5th Oct. 2021, at 03:32 pm CEST#20
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Caro wrote on 05/10/2021 at 09:44: Hello Harry,

the manager of DrückGlück as well as I became attentive yesterday on your contribution and would like to express to some reproaches gladly our opinion

to 1. you write the Verification is almost impossible. Were you fully verified, if not, where was the problem? The fact is that DrückGlück has to implement the new verification requirements 100% and believe me, DrückGlück doesn't like that either, but those are the requirements they have to adhere to

to 2. the support. As you can see, not everyone has had the same experience as you. Sure, it can always happen that an agent is not immediately available. But still, DrückGlück always tries their best to ensure continuous availability. So to question the seriousness of the casino here, I find very exaggerated

to 3. conditions of participation are not adhered to by the casino. Here I ask myself the question, was there any problem that you do not want to mention? What kind of mistakes have happened? I can only imagine a violation of the terms and conditions / bonus conditions...

to 4. payout: Here I also ask myself the question, why could you not pay out? Were there any problems with the payout, if so, you can just explain this briefly and factually and we (manager and I) would be happy to help you fix the problem. It sounds like there is no way to cash out at DrückGlück...I would like you to explain in more detail where exactly the problem was/is instead of just making insinuations

I will deliberately delete your conclusion, as this is an unfounded reputation-damaging statement against DrückGlück, without any exact facts

I don't want to come across as "pro casino", but to make any insinuations or claims without any facts I find a bit brazen... and I don't want to say that you can only make positive posts about casinos on GambleJoe. If you search a bit in the forum, you will see how we always take care of the complaints and try to act "pro player".

Greetings Caro

Well written.

DrückGlück is definitely a serious casino. Whether one evaluates the offers there as good is another topic

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