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DrückGlück: BONUS cannot be implemented

Topic created on 29th Nov. 2024 | Page: 1 of 1 | Answers: 3 | Views: 240
FAILBOT

BONUS cannot be implemented

29th Nov. 2024, at 04:01 pm CET#1
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Hello everyone,

I currently have a problem with the conversion of my bonus at DrückGlück Casino.

The following case: I deposited €10 with a 100% bonus and an additional bonus of €1 with 25 free spins. This gives me a total bonus balance of €13.90.

Since I have been playing at DrückGlück for a long time and have often used Bonuses and have also been able to wager them several times, I wanted to try this again.

Unfortunately, the bonus cannot be wagered this time. There are simply no wagering points generated.

I have now generated more than €1000 in turnover on various slots since activating the bonus. The bonus should therefore already have been wagered.

My account balance is currently €900 including the €13.90 bonus balance.

Unfortunately, I still have 0 points for bonus progress.

Support is not helping me either. They keep telling me that my case is being escalated and will be reviewed. I will then receive feedback.

But then I don't receive any feedback. I have already written back and forth with support several times but have not been able to get any results.

The last time I was more or less told that I first have to lose all my wins and play the bonus balance so that the bonus can be wagered. However, the terms and conditions state that the bonus can be wagered with real money or bonus bets.

I really need some urgent help here.
I've never had problems like this before and I'm starting to feel like I'm being taken for a ride.

That's why I've now registered with gamblejoe and really hope that I can get some help here.

This post has been translated automatically

FAILBOT

BONUS cannot be implemented

29th Nov. 2024, at 06:55 pm CET#2
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Shouldn't it be the case that the conversion of the bonus starts from the time of the first spin? At least that was always the case for me. Unfortunately not this time.

This post has been translated automatically

Stromberg
Legend

BONUS cannot be implemented

29th Nov. 2024, at 07:11 pm CET#3
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But it's all Bonus money you have? Or real money plus the bonus 13,90€..then I would have thought possibly non sticky bonus...

This post has been translated automatically

FAILBOT

BONUS cannot be implemented

29th Nov. 2024, at 07:28 pm CET#4
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886.54 € real money and 13.90 € bonus money. Unfortunately, I can't withdraw anything. That's why I don't think it's a non-sticky bonus.

This post has been translated automatically

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