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DrückGlück: Active bonus/no payout possible.

Topic created on 10th Dec. 2018 | Page: 1 of 3 | Answers: 26 | Views: 7,588
Sezer6262

Active bonus/no payout possible.

10th Dec. 2018, at 03:35 am CET#1
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Hello
I am new here and welcome you all together.
I have the following problem. I have registered with DrückGlück and have claimed the bonus. I deposited 100€ and got 100€ as a bonus. Then there were free spins where I won 1, and a few cents. I now have 700€ on the account that I want to pay out. Unfortunately, this does not work because my bonus is still active.

Account balance 698.41
Outstanding Bonuses 0€
Account balance bonus 101,85€

How can I withdraw my money if this bonus does not decrease. Maximum bet was for a short time with hardly any win 6€. Otherwise played with less than 5€ stake
Please for help
Thanks already.

I apologize for spelling mistakes and grammar.

This post has been translated automatically

upola
Legend

Active bonus/no payout possible.

10th Dec. 2018, at 09:32 am CET#2
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If you have bet Euros, I think you have violated the bonus conditions.

The bonus amount will not decrease.
You must wager 30X bonus and deposit...that's 6000 euros.
On the top left are three or four lines, click on it and then click on Bpni.
There you can see somewhere how much you have already converted

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upola
Legend

Active bonus/no payout possible.

10th Dec. 2018, at 09:34 am CET#3
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If you deposited with Neteller or Skrill, you can bet a maximum of 1 Euro.

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Anonym

Active bonus/no payout possible.

10th Dec. 2018, at 10:07 am CET#4
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Ask times in the Live Chat or by email there, more you can not really do. But I have my doubts, since you have shot with 6 €...


When betting with the use of a Deposit bonus [...] maximum allowable wager is 10% (min 0.10) of the bonus amount or 5 EUR [...] (the lower amount applies). However, if your deposit was made via Neteller or Skrill, the maximum wager is 1 EUR. Failure to comply with this rule means that you are in breach of the deposit bonus/offer rules and we reserve the right to declare all wins void and remove them from your account. [...]




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Anonym

Active bonus/no payout possible.

10th Dec. 2018, at 01:49 pm CET#5
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Whole simple:

Go to your profile, Bonuses, Check Active Bonuses, enter the date from when to when you played and then you will see how many points you still have to convert until it's all real money and the payout works after that

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Marqes
Expert

Active bonus/no payout possible.

10th Dec. 2018, at 02:25 pm CET#6
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upola wrote on 10/12/2018 at 09:34: If you deposited with Neteller or Skrill,you can bet at most 1 euro.

1 euro?

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upola
Legend

Active bonus/no payout possible.

10th Dec. 2018, at 03:06 pm CET#7
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Yes fact only 1 euro.

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upola
Legend

Active bonus/no payout possible.

10th Dec. 2018, at 03:19 pm CET#8
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Have just looked again, 1 euro is right.
But the best thing is, you get for each converted euro only 0.50 cents credited as turnover. That means for the TE, he must not 6000 but 12000 convert.

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Anonym

Active bonus/no payout possible.

10th Dec. 2018, at 04:07 pm CET#9
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upola wrote on 10.12.2018 at 15:19: Just looked again, 1 euro is right.
But the best thing is, you get only 0.50 cents for each euro converted as a turnover credited.That means for the TE, he must not 6000 but 12000 convert.

If he has deposited at all with Skrill or neteller....

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upola
Legend

Active bonus/no payout possible.

10th Dec. 2018, at 04:16 pm CET#10
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That was also just a hint from me.
But the TE does not really seem to be interested.

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